ComplaintsforClassPass, Inc.
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Complaint Details
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Initial Complaint
07/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, I reached out to classpass to resolve a billing issue on July 28th. I filled out the customer service form and didn’t receive any indication that my request actually went through. I checked my email and classpass account and found nothing. I submitted another request after and still haven’t heard anything. I am unsure that my request was received.Business response
08/02/2021
Hi ********,
We are sorry to hear that you haven't received a response from our team. Upon checking our systems, we were unable to locate any outreach from you with your associated email. However, we just had a manager reach out to your *************************** address to assist. Please follow up directly to that email with the requested information and any additional questions you may have.
Best,
ClassPass
Initial Complaint
07/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a membership with classpass in 2020 and cancelled it when Covid began because I would no longer feel comfortable going to classes. In 2021, Classpass began charging my credit card a monthly fee of $52.68 without my authorization. I've submitted three requests through Classpass's website to request they terminate my membership. I have not used it nor will I ever use it in the future. I've disputed each charge with my credit card company. Classpass's website doesn't offer a phone number to call so I'm at a loss on how to terminate this unauthorized monthly charge. Thank you, *****Business response
08/02/2021
Hi *****,
We're sorry to hear about any frustration regarding the billing you're seeing. A manager from our Customer Experience team is reaching out to address this with you to your ****************** email address. We ask that you kindly check your inbox and follow up directly with the requested information so we can assist you. If you have any questions, we ask that you also direct those in that email.
Best,
ClassPass
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Customer Complaints Summary
289 total complaints in the last 3 years.
108 complaints closed in the last 12 months.