ComplaintsforABM Industries, Inc.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our family entered LGA parking lot inquiring about long term parking. We have 3 little boys under age 5 as we were leaving on a week long vacation. We do not have social media and never access the news due to children and jobs. We received no prior communication from the airport or subsequent companies on the parking procedure changes.When we asked about long term parking to a ABM parking attendant, they told us that the lot we parked in was the right spot for long term. They neglected to mention that not only was parking $80 since we made no advance reservation but worse, they purposely left out the fact that we could park, pay $80 for the first day and then make a reservation for day 2-7 in order to help out family afford parking.We were forced to pay the full amount upon exiting with ****** and only after the fact did ABM let us know that we could have made a reservation for a number of the days we were away, which would have amounted to $200+. This process and relationship between ABM, EZ Pass and PANYNJ is unethical and allowing all parties to deny ownership and responsibility.I expect this to become a class action lawsuit.

  Business response

  06/06/2024

  ABM runs the parking operation for the PANYNJ at ***.  We do not set price or policy.  The PANYNJ does actively update their website and provides the public with information via news and social media outlets.  There is no way possible to reach out to any individual to provide them with information, other than to ask the various airline carriers to voluntarily put information or a link about the airport and/or parking in their correspondence with their patrons.  Important to note that ABM is following the policies, procedures, and fees set forth by the PANYNJ.  The prebook policy notes that you need to make the reservation 24 hours in advance of the needed arrival time.  The PANYNJ has this policy in place and ABM must follow it.  Upon entry to each lot is signage noting both the drive-up and prebook rates.  Our staff has been instructed by the PANYNJ, that when asked by a patron if they could park and then prebook for the remaining time in the lot, they are to express that the policy is you need 24 hours, but please reach out to ********************************************* for further help.  *** doesn't have a separate "long term" lot at a reduced drive-up rate like JFK and EWR.  The patron's request for a fee adjustment was sent to the *** PANYNJ Parking Admin.  He denied the request and we cannot override that.  The patron parked in the * Garage with a drive-up daily rate of $89.  Fee paid via their E-ZPass when exiting was $623.  Prebooking would be at $52 per day.  We have explained all this to the patron over several emails.  

  Customer response

  06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   ABM stated Our staff has been instructed by the PANYNJ, that when asked by a patron if they could park and then prebook for the remaining time in the lot, they are to express that the policy is you need 24 hours, but please reach out to ********************************************* for further help. As I mentioned in my initial communication, the parking attendant from ABM had the responsibility to communicate the above and he never did. Therefore ABM did not follow suit with procedures set forth by the airline. What am I missing here? We easily could have accomplished the reservation after parking had the attendant done their job.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Nothing further to provide here - I do not accept the business efforts to rectify their neglect of providing information when requested.

  BBB can we formally file this complaint against ABM and close out? there is nothing more to do here.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  06/18/2024

  The patron's commentary and question was to the BBB.  I have no additional response to offer and fully explained all in prior responses.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I used the parking structure located at *******************************************; the parking management company is ABM. After I paid for the max *** rate of $24, I was charged again for $6 as I was leaving the structure. The parking attendant, *****, stated that I stayed in the parking structure and didn't leave immediately. I explained to the parking attendant that I was entering my destination for directions in my phone, and getting wifi in an underground parking structure is not always optimal. I explained it would be unsafe for me to drive, text, and stopping in the middle of the road for directions. I asked her to let me leave since I already paid the parking structure's full ***'s rate. ***** refused and was not concerned about safety. I checked the parking website's posted rate vs the rates posted at the structures entrance; they do not advertise consistently. This parking service does not operate in good faith and posts fraudulent prices.Website parking rates:Hourly Rates 12 minutes (Mon -Fri before 5:00 PM) = $2.60 24 minutes (Mon-Fri before 5:00 PM)= $5.20 36 minutes (Mon - Fri before 5:00 PM)= $7.80 1 Hour (Mon- Fri before 5:00 PM) = $13.00 1 Hour 12 Minutes (Mon - Fri before 5:00 PM) =$15.50 1 Hour 24 Minutes (Mon - Fri before 5:00 PM) = $18.60 1 Hour 25 Minutes (Mon - Fri before 5:00 PM) = $20.80 **************** Fri before 5:00 PM)= $20.80 Entering after 5PM Flat Rate = $14.00 Weekend All Day Rate = $14.00 Handicap Valet Surcharge = $14.00 Physical posted rates at entrance:$ 3.00 EA 12 MIN $24.00 MAXIMUM $16.00 FLAT RATE MONDAY - SUNDAY 24 HOURS

  Customer response

  06/10/2024

  The parking management is called ABM. The physical address this incident occurred in is *******************************************.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction: 5.16.2024 Amount I owe for parking violation: $72.00 Nature of Dispute:The parking lot's website would not allow me and my colleague to only pay for the amount of time that we needed parking for after scanning the ** Code at the location. Tried calling the business at the time and no one would answer. There is no warnings on the website or anywhere at the location that a minimum hours of parking would be required. My colleague and I left our cars thinking there was a problem with the payment system. When we got back to the car we both received a ticket for $72.00 for a violation. I tried reasoning with the business by saying this doesn't make sense since there is no clear statements on their payment portal or anywhere at the location, their reply to me via phone was something along the lines of "it's pretty obvious if the app won't allow you to only pay for an hour and that everything is based on AI". The business's stance is that the ticket would stand and that we would still be responsible for the violation. To my colleague and I - it is not obvious if multiple people were experiencing the same problem and had the same process, especially the min hours required to park is not stated anywhere at the location or anywhere in their payment portal. Happy to provide a screen recording on the day where we could not select the amount of time through the payment portal as well.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So this ABM company took over *********** Bergensons Services, LLC. At the Amazon in *****,**. Which was fine. I started working for them April 2, 2024 I have messages from that day in text messages with the site manager ****. I wanted to tell them about my vacation I had already paid for before they had came. I have not spoke to this company before till 3 weeks prior to them coming to the building. They were coming to watch and see and take some insight as to what needs to be done. Again which is fine. I never received a text back or a call about the vacation I vocally told them in there face about and the answer they gave was call me at 8pm. Obviously that never happened I have proof. So two weeks went by I said something they ended up letting me go because I was going to go either way and it was on them. I did my part multiple times up until the day I was supposed to leave. So Monday April 15 my daughter and girlfriend had got into a little accident I left work to attend to them. So that was three hours I was on the clock and didnt get paid for it. I didnt return to work till Thursday April 25, 2024 after my vacation. The day I returned I was told to get on the center rider a machine which I was very uncomfortable with after explaining that to my supervisor and my manager ******** who over sees everything. So he is a higher up. I explained to them and they basically just said you HAVE TO. So I just did want I needed to and go look for a machine. I found my machine. I needed gloves to pull these boxes that WILL CUT MY HAND so gloves were a necessary. As Im grabbing gloves I get told by Precious a New manager and she starts yelling telling me and another co worker who was helping me around the building because I never rode on a machine in Amazon. She started yelling and everything so I yelled back. They wanted to call a meeting my boss told me to meet her at the front break room again all in text. I waited for a HOUR AND THIRTY minutes waiting.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sat in my truck for atleast 10 minutes rescanning the ** code on abm's sign trying to pay, was not working. So literally walked inside used the rest room, proceeding to my terminally ill father's room on the 7th floor of **********************When arriving to my father's room, I had my wife scan the ** code of which I took a picture of so we could pay for parking. All within ***** minutes! Maybe an hour or so later went outside to get some air and noticed a deterring device stuck to my window. Proceeded to follow the instructions on the device given. Only to find out I was cited $100 fine for there lousy app that wasn't working. Have been parking there for almost 2 weeks, my wife had trouble one day where it wasn't working either, took literally the same amount of time to get it to work that time as it did this time....and no device was placed on her vehicle. So how does that work for one day and not the other. We have literally paid every single day for the past 10 days to park there. I am beyond irritated at this whole situation. My refund amount is for the ticket I had to pay for no reason along with the 7 days of parking I paid for the past 2 weeks!

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid $30 for parking for the *************** game on 03/31/2024 at a kiosk and entered my license plate number as it was pay by plate. Despite this I received a $50 fine. Upon appealing the fine it was immediately rejected, totalling $80 for parking.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband, ***************************, whom was a loyal employee at AMB Janitor Services located in **************, ********, passed away on or about 1/29/2024. I, *********************************** (-*****'s Wife), have on several occasions attempted to reach out to this company in regards to an active life insurance policy, paid for and provided to ***************************, through this company. All attempts has been unsuccessful and very unprofessional. To the current date, I have not received a condolence letter, or a claim for, as different customer service representatives has claimed I should receive. I have 3 different tickets numbers in regards to this issue, but no one has bothered to reach out in ay attempt remedy this problem or answer any of my questions/concerns. I made a effort to contact New ******************** which is this companies insurance provider, and they stated that they have not received any claims for or inquiry in regards to *************************** from ABM Industries. To the current date, I have received absolutely nothing from either company and this has left me to come out my pocket for funeral expenses. I would like to respectfully request that this company show the same loyalty to me, as my husband showed to this company while working for it. I would like to expedite the process of getting a claim filed, so I'm about to pay for funeral expenses. This matter has been handled very unprofessional and there is an breakdown or extreme lack of communication within this company and/or with consumers. I request a claim for and condolence letter be sent with a tracking number in it, to help ensure it's proper delivery. I believe I have more than patient in this matter.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The issue occurred with ABM parking at the ************************* in ******* ** and this incident occurred 03/04/2024 . I had came to the airport through e pass to but came to the wrong location and as I was leaving out the employees gave me a very hard time ~ cursed at me and was very aggressive & unpleasant! At the time their ****** lanes was out of service but they did not want to take accountability! They held me hostage for 2-3 hours! The employee ******** and her supervisor Nerberto are the worst kind of people and very evil! They forced me to pay $50 cash where I seen them pocket the money! I will highly recommend to avoid at all cost ~ this company by far the worst and stands with no type of ethics or professionalism! They are pocketing people money and also seen one employee smoking outside of the booth. This ******************** entire operation needs to be shut down completely! The employee ******** is very unprofessional, aggressive and very disrespectful along with her boss ******* they are in fact prejudice I will keep my distance from them! It shows they are in fact a two star company and thats bad real bad and real sad! I spoke with their operations supervisor who is also unpleasant comes off very angry name ****** says shes been with the company for 33 years like that suppose to mean something ~ kept talking over me because she couldnt handle the truth but I will made sure to continue press on this issue until the problem is solved .

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Today January 23rd, i parked at their parking lot at ************************** in Westchester. It was under 15 minutes and i shouldn't be charged , but they never give receipts..i paid at the machine with cash and then they made me pay again with credit card. I want my $3 back coz they are fraud. Why is it that they never give a receipt? Because they are doing tax fraud. For every payment a receipt should be given. I want this company charged with fraud and my money refunded

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Dec 31, 2023, I entered the *** terminal C short term parking at around 12:32PM and left at around 12:52PM and the total parking time is around 20 minutes, i.e. within 1/2 hour. In the *** official website (********************************************************************), it states very clearly that no parking fee for initial 1/2 hour for terminal B and C short term parking while terminal A does charge initial 1/2 hour. However, I was charged $5.25 at exit by the billing machine. I relied on the official website as my information source since there's no operators on spot to verify. Later I contacted the *** customer serivce but they claimd the initial 1/2 hour is also charged. This is very misleading information. Actually I did park on *** terminal B short term parking for 25 minutes in Nov 2023 and there's no charge upon my exit. Since *** is busy airport and the machine and official website should be consistent, or a lot of people will be mischarged for this $5.25 which is significant in total.

  Customer response

  02/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩