Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with most of the Payability reviews the numbers dont add up. We havent taken a dime in advanced funds and yet we have 35% fees for what they are offering as an advance. The advance isnt 80% as our contract states. And it isnt even close to ****%. We started with a credit balance as our next payment from Amazon was sent to the Payability account. They are trying to claim fees on those transactions. To clarify. Amazon disbursed our payment to Payability. They held it 4 days and after a phone call released it. $70 in fees is expected. Its our money. We are a week into the next disbursement period. A little over 40% is being offered and the fee is over 30%. We terminated the agreement since their numbers arent whats in the contract. BEWARE

  

  Business Response

  Date: 10/06/2023

  Dear *******,
  We appreciate you taking the time to share your concerns, and we want to address them as transparently as possible.
  First and foremost, we apologize for any confusion or frustration you may have experienced. We want to clarify a few key points:

  Fee Structure: During your onboarding process, we outlined our fee structure. Payability fees are calculated based on your daily gross sales, not on the transfers out. Our goal is to provide clear and transparent pricing information to all our users and this is outlined daily on your dashboard.

  Payment Holding: Regarding the issue with Amazon payments, we understand the frustration when funds are held. However, we want to clarify that Payability does not hold any funds from Amazon. Amazon disburses payments to Payability, and we await the deposit into our bank account, which is subject to banking timeframes. Unfortunately, we have no control over these timeframes.

  Account Closure: After our conversation, when it became clear that there may have been a misunderstanding about how our service works, we agreed to close your account without charging any fees.This was completed today
  
  Our priority is to offer a service that is fair, transparent, and beneficial to our users. We value your feedback and want to work with you to resolve any issues and improve your experience.

  Thank you for bringing this matter to our attention. I have attached the email I sent you earlier today.
  

  Best regards,
  Payability

  Customer Answer

  Date: 10/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been closed.

  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is an Amazon lending business for sellers who need to withdraw their funds immediately. As a results, Playability charges a percentage of withdraw. They advertise 6% but actually withdraw close to 10%. As soon as I found out the math didn't add up, I paid off any balance with them and closed my account on 2/22/22. Today on 9/26/23, I just checked my DUNs report and see that they filed 2 *** filings on my account and one of them is marked as derogatory. My account was never behind and everything was paid on time. I need these *** filings removed from my account as soon as possible. Attached is a "Zero Balance letter" from Payability stating that I have a zero balance and the *** filing should have been terminated. Attached is my DUNs report showing the *** filings from First Corporate Solutions (Payability)

  

  Business Response

  Date: 10/05/2023

  Hi ********,

  Thank you for taking the time to share this feedback. You and I had spoken in January of 2023 where I confirmed we terminated our *** and sent you the confirmation document. When you reached out again in September 2023 I let you know that Payability is a financing company and we file a *** on any entity who we finance and terminate it when we have been repaid. This is standard practice. Amazon does this as well when they issue loans. ************** does as well, as per the report you sent. I did some digging online and heres what I found:
  In **********, *** (Uniform Commercial Code) filings, like in most states, have a defined period during which they remain on public record. Typically, this duration is five years from the date of filing. After this time, the *** filing should automatically be removed from public records.
   
  When we underwrite our customers we will look to see if there are any outstanding **** and we typically see many current and terminated **** on a business we might finance. As long as they are terminated, it does not affect our underwriting criteria. Finance companies understand that businesses can utilize many financing options.

  I sent you the ***3 termination paperwork 3 times this year and can confirm we do not have any *** filed on your business.

   

  Best,

  *****

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi We have some issues with this business which looks like a scam We have 12k on Hold at Amazon and they will not release the funds until PAyability unlocks our account at Payability We own a little over 6K to Payability but we can not pay them at the moment science:>> They suspended our account Because they suspended our account Amazon can not release the funds to this payability account, so we can not pay payability >> In short, Payability do not allow us to pay them We try to communicate multiple time via email >> No answer We try to call multiple times >> The phone number is disconnected So it looks like a scam.This is our last attempt to resolve this matter and receive our part of the funds 1 of 8 Notice of 14-Day Hold: ********** Payability Commercial Factors, LLC vs. Risk-Free Traders LLC Ambrin After that, we will have no choice than create a lawsuit to receive our funds.Below are the contacts we try to communicate with multiples times ************************ <*******************>Contact **: ******************************** 2022 Payability ****************************************************

  

  Business Response

  Date: 04/03/2023

  Dear *******,
  I hope this email finds you well. I wanted to personally address the complaint you submitted to the Better Business Bureau and offer my sincerest apologies for any inconvenience you experienced while trying to reach us.
   
  To ensure that you have the correct contacts for Payability, please find below the details of our Customer Support Email, Director of Customer Experience, and **************** Phone Number:
  Customer Support Email: ********************************************************
  Director of Customer Experience: *************************************************************
  **************** Phone Number: ************
  In order to improve our service, could you kindly let me know which phone number or email you had tried to reach us at previously? This will help us to ensure that our website and emails reflect the correct contact information.
   
  Upon reviewing your account history, it appears that your Payability account was suspended on 10/26/22 due to Amazon suspending your Seller Central account. Once your Amazon account was reinstated, our services would have resumed, but we were not notified of such. On 2/6/23, we were alerted that you changed the bank account on Amazon, which meant that the funds on your Amazon account that were owed to Payability would be transferred to another account. The amount owed to Payabilty totals $5,517.51. We sent you an email to ******************* on 2/6/23 at 2:51pm ET, requesting that you update your deposit account back to Payability immediately. However, it seems like you may have missed this email, so we sent a follow-up email on 2/16/23 at 3:16/23, alerting you that we would be placing a lien on your Amazon store to recoup the funds owed to us if the bank account issue was not rectified.
   
  I apologize for any inconvenience caused, and I assure you that we are not a scam business. We were simply following protocol to ensure that we could recoup the funds that we had advanced to you.
   
  I am pleased to inform you that Amazon has alerted us that they will be sending the funds requested in the lien to us now, and these should arrive within the next 2 weeks. Once we have collected the amount owed to us on that date, we will release the lien from your Amazon store, and there will be no further action required from you.
   
  If you have any further questions or concerns, please do not hesitate to reply to this email or contact me directly at *************************************.
   
  Thank you for your understanding, and I look forward to resolving this matter for you.

  Best,

  ***********************

  Director Of Customer Experience

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of business Your ****** Store and I have repeatedly requested to be removed from Payability's mailing list, but they have continued to send us unwanted solicitation to our physical address. I want all communications from them to cease immediately.

  

  Business Response

  Date: 11/02/2022

  Hello,

  We would first like to apologize for the issue. Whenever someone fills out an application for our services we reach out to them periodically to see if they need funding at different times of the year. The support team did not receive any emails from this seller to opt-out of our mailing list previously but I have had them removed from all further email or paper mail communication going forward. In the future if they email ******************************** they will receive a response to their issue within 1-2 business hours. The issue is resolved now and we will not send this person any more correspondences.