We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fashion Designers

Giorgio Armani Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Giorgio Armani Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Giorgio Armani Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Armani Exchange about 2 issues and they both remain unresolved. The first issue is 2 defective faux leather jackets. I originally reached out on or about 9/2024. **************** rep ********* advised me to submit photos for further assistance. The photos were submitted but no resolution was offered. I reached out several times after and finally on or about 2/24/25 they denied the claim because they claim the warranty ended in 2024. I would like a replacement or refund. The second issue is replacing old gift cards and merchandise credits. I reached out previously but it was never resolved. I sent photos of the gift cards previously but not the credits. I would like them all replaced so that I can use my money.

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction, December 15, 2024 I wanted to exchange a gift to my husband of underwear. He did not wear them. The size was cut smaller. I had my receipt. It was a Christmas gift. All we wanted was an exchange and they said it was a New York State law. They could not return underwear. I asked where it was posted in the store/or above the Underwear display Obviously,there was no posting in the store, I have video of the store on my phone To prove there was no signs the video was dated/time In the correct amount of time to return item *****, the manager was quite rude I asked for corporates number and he wrote me two bogus phone numbers. Which I still have as proof

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased clothes at armani.com w/ order number **************, w/ *** tracking number ******************. Unfortunately, *** delivered package at doorstep outside. The *** photo only shows the ground without any apartment number or location for delivery. I contacted *** and Armani regarding this issue which they said would be looked into via an investigation. After two investigations, both Armani and *** will not follow through with the delivery in spite of notifying them that I never received a package. I was sent an email stating the delivery was completed. However, upon looking outside, there was nothing delivered to my apartment unit. I also walked the entire apartment complex to survey whether or not it was misplaced. This purchase was $278.39 which is a relatively high dollar amount. Also, I was not given the opportunity to select delivery method with instructions for a signature request. This is terrible customer service by both ********************** and ***. Needless to say, I am highly disappointed and want this error handled in a professional business manner. It is highly unethical business practices to basically rob myself as a customer of my hard earned money without any acknowledgement or effort to ensure customer satisfaction!

      Customer Answer

      Date: 09/13/2024

      Better Business Bureau:

      At this time, I have not been contacted by Giorgio Armani Corporation regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day to you,Attached please find two documents sent to Armani regarding an inferior product. The document: '******************', was sent with the returned perfume to the ****************** located in ************, ** as well as to the Armani Online ******************* <*****************************************************>. Also sent to the Armani Online ******************* <*****************************************************> email was the attached document: "****** Armani email**********f". It is unfortunate that I have to write to you because the customer service representative gave an indication that ****** would receive a refund (3rd attachment), instead on June 11, 2024, the package sent to ** for refund was returned to ****** without any explanation.I do hope that you can provide a resolution to the matter in the form of a refund as I have done all that I can do without your involvement.Best to you,****** NOTE: I have ******'s permission to write & file a complaint to the BBB in her behalf. My name: ******************* Address: ******************************************* ************

      Customer Answer

      Date: 07/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by Giorgio Armani Corporation regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/22/2024 I purchased ARMANI EXCHANGE - Sweatshirts item #************* for $130.00 total after tax and shipping of $152.38 I did receive the Sweatshirt but it came with damage I recognized it after a warning -1-2 times I content ********** on 4/8/24 within *********************************************************************************************** I couldn't return it due to that is missing the label I explain to them that it is the damage was send to me what different will it make if it has / a label, 2nd it a damaged item and I was sent and I paid for good and not detect item so take they took my money without providing me what the website describes an item

      Customer Answer

      Date: 05/06/2024

      Better Business Bureau:

      At this time, I have not been contacted by Giorgio Armani Corporation regarding complaint ID ********.

      Sincerely,

      ****** /*******************************

      thanks for your great help!


    • Initial Complaint

      Date:10/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold me a bag with broken zipper

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On june 4th 2023 I purchased the la prima eco friendly handbag for **** dollars and I did receive the handbag but it came with a scratch on the side so I retuned and they send me an email saying that they accepted my return and they refunded **** dollars and everything was fine until on july 21st they withdraw *********************************************************************************************************************************** 35 dollars per day I never got a notice or email anything so I called an july ******************************* sorry we are going to refund you and I would check my bank account and they never refund me the money so I called multiple times they just told me wait for an email and nothing so I would call and they hang up on me everytime one day I called 30 times because they would put me on hold and hang up on me and they send me 3 emails just saying we apologize we didn't charged you twice it was our bank had delays but that's weird to me because I made my purchased in june 4th I return the purse and got my refund and then on july 21st charged me after like more then a month and never let me know anything and I'm asking to at least pay me the fees that the bank charged and they don't want to and I asked to speak with a manager or supervisor they said they don't have one and I told them all I'm asking is to pay 70 dollars because they never send me a notice or email explaining what happened and they just said sorry and no we are not going to cover that and its not fair what they did I asked for proof that it was their bank and they ignored me and everytime I called and hang up on me I hope someone can help me please

      Business Response

      Date: 09/15/2023

      Dear *****, 

      Thank you for contacting Armani Online Store.

      We would be happy to help you, but the request in your email is not completely clear to us.

      In order to provide better assistance, we invite you to send us a further explanation of your inquiry.

      Kind regards,

      Customer Answer

      Date: 09/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I am showing proof that my bank charged me 70 dolars for over draft fees because the company giorgio armani never sent me a notification or email letting me know that were going to withdraw money. They accepted my return and refunded the money and after almost 2 months they withdrew the money from my account. All they told me was that their bank had some delays. After i called a million times because they will hang up on me and they refuse to pay me the overdraft fee and thats not fair because that is not my fault they should have notified me before withdrawing the money and explained the situation of what happened. I asked for proof that their bank was having delays and they never sent me anything they just told me sorry. Everytime they told the same thing and that they cannot pay that fee and i dont accept that because why do i have to pay for their mistakes apart from from them withdrawing the full amount and refunding after 2 months they withdraw the money again. It doesnt make any sense. If someone can please help me with this situation please

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:07/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 30, 2023, I purchased a pair of shoes at the Giorgio Armani Outlet at the ******************************** for a total of ****** USD. When I returned home the same day, I observed the shoes had a defect.On July 1, 2023, I requested a full refund. I was informed that refunds are not feasible. Given the condition, the employee was willing to give me an additional 10% discount if I retain the defective item. Given the limited time to consider the circumstance, I accepted the 10% inconvenience fee. I was reimbursed $14.83 for retaining the faulty item.On July 8, 2023, after a thorough examination of the item's condition, I decided to return the defective item for an exchange or a full refund. A male employee, however, refused both exchange and refund. He asserted that I was given a 10% discount and exchanges are no longer possible. First, I was never offered a refund option on July 1; second, the item is still within the 14-day exchange period; third, I was not informed that I cannot exchange the item, nor do the printed articles on the sale receipt indicate that customers cannot exchange items after unwillingly accepting a 10% inconvenience fee. The employee finally agreed to provide me with an exchange after 15 minutes of evidence exchange and discussion regarding consumer protection law. I had to purchase an item I did not need (another design, not my best shoe fit size). I paid ***** USD in exchange fees. Therefore, the final cost is ****** USD.After leaving the store, I observed that my shopping bag was remarkably light, so I opened the box. Unexpectedly, there is a missing shoe. I returned to the store promptly, where the employee located the missing shoe. Given the entire bad experience, I am skeptical that the missing shoe was an honest mistake. Please review surveillancevideo if available between **** and **** AM.I therefore request Giorgio Armani run a formal investigation on this matter, and provide me a full refund of ****** USD.

      Customer Answer

      Date: 08/06/2023

      At this time, I have been contacted directly by Giorgio Armani Corporation regarding complaint ID ********, however my complaint has NOT been resolved because:

      My issue was kicked back and forth by Armani. Armani group (i.e., a representative named *********************** <*****************************************************>) even asked me to contact Armani in ***** for a return and refund, which I pointed out that I could not waste time further to travel for a return only.

       Meanwhile, I disputed the payment through ***************** for which AMEX determined that Armani group violated the consumer rights and therefore credit back for the money (partially).

      I however never received any appologize from Armani group.  

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************

      Customer Answer

      Date: 09/18/2023

      Better Business Bureau:

      At this time, I have not been contacted by Giorgio Armani Corporation regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase March 26 and sent it back March 31. They received it April 4. I received an email stating they would process the return and allow 5-7 days. It's day 8 and no one knows where my refund is. I am incurring interest. Called customer service and they transfered me to *********** that says no one is available and leave a vm. I left a vm and no one contacted me. I need my refund and can't get assistance from this company. It is the only amount on my credit card. Pictures attached of purchase, return confirmation email, and balance on credit card.

      Customer Answer

      Date: 05/07/2023

      Better Business Bureau:

      At this time, I have not been contacted by Giorgio Armani Corporation regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/15/22 I made purchase of items from this company online and they fail to deliver my items. They choose to ship my order with *** and my package was never delivered to me and it is showing up as delivered. I contacted the company and reported this to them they started an investigation with ***. That investigation came back as denied that the package was located. I still have not received this package. I contacted the company again who is now refusing to assist me further because they saying its my responsibility to figure out where my package went. So my whole problem is that I paid for goods I never received from this company and they wont help me figure out what happened here. Order # ************ $154.25 They are giving me the run around and I feel cheated here. I have given them the time they needed to figure out what happened with this order. Any of the below listed resolutions will be fine if this case can be helped.

    Giorgio Armani Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.