Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have wasted a lot of time and have given out personal information including my address and phone number and email due to trying to find affordable home insurance and trusting "Forbes Adviser" when they said enter your information and we will get you quotes. They did not. Not one quote. All I got was continually being asked for the same repetative information by sucsessive websites I was "sold" to - one after another - while TRYING to get a PROMISED QUOTE.Now my phone number email and address are exponentially being spread over the internet and all I will get is junk and scam attempts. THIS C*** NEEDS TO BE ILLEGAL.

  Business Response

  Date: 04/11/2024

  Thank you for reaching out. Forbes Advisor has researched the issue and was unable to find your information in their internal marketing database or on their email system. It is likely that the customer may have selected a partner link on a Forbes Advisor website, which redirected them to a third-party homeowners insurance site that collected their information for home quotes. Unfortunately, we do not control the content, data collection or data use on such third-party sites. We apologize for any inconvenience this experience may have caused the customer.
  .

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Since I got onlinie at Forbes Advisor trying to obtain affordable insurance, I have realized that all that business did was sell my phone number and email information to upwards of 100 people.  Since that time, I have been unable to use my phone due to being bombarded non-stop with marketing calls - to the extent that my battery drains every day and I now find myself needing my phone but having a dead battery due to bombardment of non-stop-marketing calls.  Forbes Advisor actually provided NONE of the information they obtained from me to anyone; they merely sold my phone number and email, clearly, to hundreds of marketers.

  IT IS STUNNING THAT THIS IS LEGAL IN ANY WAY, SHAPE OR FORM.

  AGAIN, I ask that Forbes Advisor be taken OFF THE INTERNET.  THIS WAS NOTHING BUT A SCAM - AND HARMLESS, IT IS NOT.

  Thank you, 

  *****************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 06/12/2024

  Hello,

  We sincerely apologize for any inconvenience you may have experienced after clicking on a third party link within our ************** content. 

  As mentioned previously, it appears that you may have clicked on a partner link on Forbes Advisor, which redirected you to a third-party website where you input your information to receive quotes. Please understand that once you submit your information on these third-party websites, any personal data youve shared with them is managed according to their own privacy policies that are outside of our control. 

  Since you did not submit any personally identifiable information (PII) directly on the Forbes Advisor website, nor do we collect any PII as part of our ************** journey, we were unable to locate any of your information in our systems. Further, we unfortunately do not have the ability to control or stop the calls you are receiving from these third parties. To have your information removed and stop the calls, we suggest that you contact them directly. 

  Again, we apologize for any frustration this experience has caused and appreciate your understanding.

  Thank you,
  Forbes Advisor
  

  
  

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Forbes Advisor continues to deny responsibility for their harmful actions. I have attached the website URL for Forbes Advisor.  Immediately when you go to FORBES - offers for quotes pop up (I have screen-printed 3 that are attached under the Forbes URL to show you the scam.  That they say I went from their site to another site and it therefore is not their fault is pure ***  They have sold the mis-leading ads and are taking the money (blood money!!) to DO NOTHING BUT SCAM PEOPLE FOR MONEY.

  Their site provided NOTHING BUT MISERY TO ME.  I WAS UNABLE TO USE MY EMAIL AND PHONE FOR WEEKS - AND CONTINUE STILL TO THIS DAY TO GET BOMBARDED WITH SOLICITATIONS THAT ARE IN NO WAY, SHAPE OR FORM "THE BEST" "THE CHEAPEST" (or whatever I had once been looking for in home / auto insurance comparisons WHICH FORBES ADVISOR PROMISED TO PROVIDE TO ME.

  THEY SHOULD BE TAKEN OFF THE INTERNET.  THEY ARE A MONEY-GRUBBING GREEDY SCAM.

  THANK YOU,

  *****************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************