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Business Profile

Financial Consultants

Viabill Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Consultants.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business used to use ViaBill, but I stopped our business relationship about 3.5 years ago for neutral reasons. On Sep 16, 2024, I received a letter from ****** saying that there are unclaimed funds on the business' ViaBill account. ****** recommended that I reach out to ViaBill to claim these funds. I have attempted to reach out to ****** via email multiple times over the past three weeks with no response. They say that they would get back to us in 2 business days, but never do. We would like those funds unclaimed deposited into our account ****. Thank you.

    Customer Answer

    Date: 11/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Viabill Inc. regarding complaint ID ********.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:03/20/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a balance on my account and I cant get ahold of anyone to find out how to pay. I tried email and phone numbers and they dont work.

    Customer Answer

    Date: 03/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to Viabill several times about my account they keep telling me I have to go a website called Viabill US but it doesnt work. I need to change my payment card they have on file they wont help me. I am trying to keep the payments on time which they are and need to change the card on file. What do I do? They just keep telling me the same thing go to Viabill Us and there is no such place to log into my account.

    Business Response

    Date: 02/23/2024

    When the customer contacted us last year, they were told to use our platform - myviabill.com - for any updates and changes related to payment methods. At that time, our website was active and functional.

    The debtor has contacted us again in the past 24 hours and we informed them that, since ViaBill is winding down activities in the US, their account is no longer active for making changes. We have not instructed them to use MyViaBill anymore since changes are no longer allowed on accounts. 

    You can find evidence of our communication attached. 

    Best regards

    Customer Answer

    Date: 02/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Viabill provided me credit in which I was sucessfully and faithfully paying back on time. Last year in December they said they were winding down services in the **. They discontinued a monthly membership fee and refunded me my December membership fee. At that time I had a balance of ******** USD. In the wind down communication I was told I could make my $64.81 payment each month until paid in full, October ****. I did so faithfully each month in 2023. Never a late payment. On January 15th, **** with no notice, email, or any communication at all they tried charging my two forms of payment on my account file with them $583.10, the remaining balance on my account. Their email in reply was they just felt it was due making my account past due the full amount because neither my accounts have that kind of money available. They ceased responding to email for explanation. This is fraudulent and agressive practices and I should have the opportunity to pay in full as I was offered per payment plan but I don't want them to have any of my forms of payment as it was misused. I have saved all documentation of my account that is available to me. I was never told in wind down that all the sudden the amount is due after a year. I was given until end of my payment plan and that was to be October ****. User beware!

    Business Response

    Date: 02/01/2024

    To whom it might concern,

    We terminated the loan, by the accepted terms and conditions. You can review our Terms and Conditions here: ********************************************

    All agreements were terminated at the end of 2022. We opted to give customers all of 2023 to continue their installments, but now we must call the remainder of their balance.

    In this case, we will proceed with the refund of the charged amount of $583.10.

    Best regards,

    Customer Answer

    Date: 02/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:10/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple attempts have been made to pay a bill on-line, all with no avail. I have used different cards, and all of which were rejected despite there being plenty of money in these accounts. I attempted to attach my bank info, as requested by VIABILL and was notified that action could not be completed. Repeated attempts were made, and customer service was not particularly helpful, insisting it must be user-error. I accept that is a possibility, but not in this case. Simply put, I just want to pay my bill, which is not very high, and am being met with a lot of resistance. Why can't they simply accept payment? Either accept my payment, send me a paper bill, or cancel the amount.....I can't keep trying to re-enter the same card numbers to no effect. Plus, they charge a usurous fee of $4.99 simply to pay them each month.

    Customer Answer

    Date: 10/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive never heard of this company and Ive been getting billed for well over a year. Just now caught it on my latest statement. The website claims they allow you to make payments in 4 installments, but Ive been billed at least 12 times. No idea what this is.

  • Initial Complaint

    Date:11/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 days ago I received an email stating that my virtual card was no longer able to be used. Because I was late this month with my payment. The $***** is due on the 30th and the other payment is due on the 4th. I was less than 15 days late and I get an email saying that I can't use my viable anymore. I have been in ICO for the last 3 weeks after having an ********. I did not have my information with me so when I got out of the hospital I read the emails and it was. I can't use my card and something about unwinding. Like I said I wasn't even 15 days late. I had an ******** I couldn't pay it at the time and I can't have an account anymore. The only times that I was late was towards the end of the month for the $***** because I'm on a fixed income. I have spoken to representatives that says it has to be paid within 15 days or you going to late charge. I paid it 11 days late for the ***** and my regular payment was a week late. This company is a joke. I have not been late on my payments and they decide that oh you cannot use it. Give me a discount and say I have to pay it by the end of the month. I am disabled. I can't pay the whole balance I was in the hospital that's why the payment was late. I do not suggest anybody using this company because not one of the representative when I told them that I was going to be late on that. $***** membership said anything about in 8 days. They're going to close everything on you. It's not fair. I have always been on time but maybe a couple days for the membership fee and it's ridiculous. And as far as I can see, I haven't seen no terms and conditioning about an unwinding program that was less than 15 days late and they're going to sit here and do this to me. Well I'm sorry but I don't think it's right this company I would never suggest to use them then after I have a payment it says that I can use my balance but basically they closed my virtual card. They're very contradicting and hypocritical

    Business Response

    Date: 12/02/2022

    We have received a complaint from ******************* ******************** regarding the allegations of not being able to use the ViaBill virtual card because of being late on the due payment. It seems to be a misunderstanding, as one of the emails attached by ** ****** (Gmail - Customer Notification.pdf) explains the unwinding process in *****************. To rephrase it - ViaBill ceased to operate in the ***************** and that is why our products are no longer available for our customers. The customer did not get any late fees and the one-time pay-off offer was a non-obligatory 15% discount offer for all the customers. As ** ****** did not choose to use the offer her installment plan will continue without any changes. Detailed explanation attached.

Viabill Inc. is NOT a BBB Accredited Business.

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