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Business Profile

Financial Technology

Brigit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brigit has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Brigit

      838 Avenue of the Americas Fl 6 New York, NY 10001-4194

    • Brigit

      36 W 20th St # 411 New York, NY 10011-4212

    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I download the app and requested a loan from Brigit, after getting only $50 and paying them back with a fee for that transaction ,they charge additional fee for having a premium plan such I dont remember signing for, then I try to cancel premium plan and switch to free plan when direct me via chat,but still charged another $8.99 fee,after that try to delete account with them but is extremely hard,they dont a customer service phone number just chat,at the end I have 3 different fees charged to my bank account, I feel this is a scam

      Business Response

      Date: 08/07/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding a refund of our Plus plan membership fee.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found this user signed up for our Plus plan of $8.99/month on 6/20/23 and cancelled their Plus plan themselves on 8/4/23. They also deleted their own account on the same day. This means all membership fees charged between 6/20/23 and 8/4/23 are correct and not eligible for a refund. With their membership cancelled and their Brigit account entirely deleted, they are not being charged going forward. 

      Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

      Customer Answer

      Date: 08/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The first time that contact them for help they direct me to switch plan to free  plan which I did and was supposed to be paused with no fee until September 1st ,but still they charge me another $8.99 fee,so why is that? Several reviews on their app.said exactly the same thing.Why as a stablished company there is no customer service phone number to call, in total I have 3 fees of $8.99 for $50 loan since I opened my account with them and I dont remember ever that having a premium account will have a fee ,if they are not able to make refund ,just send a check to *************************,

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 08/25/2023

      Brigit has no further information to provide to this complaint. Please see our original response here: 

      Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding a refund of our Plus plan membership fee.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found this user signed up for our Plus plan of $8.99/month on 6/20/23 and cancelled their Plus plan themselves on 8/4/23. They also deleted their own account on the same day. This means all membership fees charged between 6/20/23 and 8/4/23 are correct and not eligible for a refund. With their membership cancelled and their Brigit account entirely deleted, they are not being charged going forward. 

      Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up on 6/25/23 and receives cash advanced of $50. It was deposited into my account 6/26/23 and repaid from my bank account on 7/3/23. I deleted the account on 7/4 and also switched to free plan. I saw the plus plan was $9.99 a month. I shouldn't have been charged anything. I didn't have the service not even a week before they withdrew the $50.99 back.They charged me on 7/3/23 the $9.99 fee for membership. I deleted the account on 7/4/23. I not only repaid they got their $9.99 membership fee so I shouldn't never been charged again and especially $99 for a membership on 7/27/23. Are you kidding me. This company is a scam and rip off and before you even respond telling me I am eligible for a refund. You're a lie and half I am do a refund of my $99 and I will be disputing with my bank because I have evidence of everything.

      Business Response

      Date: 07/28/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ********* ********* regarding a refund of our Plus plan monthly membership fee. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found this user signed up for our Plus plan of $9.99/month on 6/25/23 and cancelled on 7/4/23. Their fee was due on 7/3/23. All fees charged between 6/25/23 and 7/4/23 are correct and not eligible for a refund. This user's account was deleted on 7/11/23. With a deactivated Plus plan membership and a deleted account, they are not being charged going forward. 

      Regarding the $99 fee, as you can see on the screenshot the user provided, that is from a company called ************. This company's name is Brigit and we are not the same company or related to ************. Since the charge came from ************, they would need to contact ************ regarding the $99 fee they were charged. 

      Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support. 


    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brigit is a fraud and the reason is you borrow money and sign up for the **** a month membership fee! They will take the **** out but they also take 50 dollars out for no reason at all ! It says nothing about being charged 50 dollars! They did this one time and i forgave them but canceled my membership but was in a money situation and needed to borrow some so i signed up thinking they would charge that again. Yet again they did it!! I will be getting legal help, It may be just 50 dollars but that is 50 dollars they pretty much steal!! Do not use these company!! Use Earnin or moneylion!!

      Business Response

      Date: 07/27/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ********************* regarding a $50 payment. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found this user requested $50 from us on 7/22. Their due date for repayment was today, 7/27. The $50 charge is their repayment. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On I got an advance on April 13th on may 19th it was due for some reason it didnt go through. I am going through a hardship. I have been harassed by emails about repayment. I would like these emails to stop. This is harassment

      Business Response

      Date: 07/26/2023

      Brigit is in receipt of BBB complaint ID ******** filed by *************************** regarding past due balance alerts.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found that we sent this user $50 on 4/13/23 and this balance was due on 5/19/23. As of this writing this balance has yet to be repaid. Brigit sends out email and text notifications regarding past due balances to remind users that a balance is due and provide payment options such as payment plans or alternative bank payment. While we cannot stop these communications via email, the user has already stopped our text communications. If this user would like to repay her balance in full or create an easy to repay payment plan, she can do so by replying to the messages we have sent her. Additionally, this user is currently on our Plus plan membership of $9.99 per month. As a courtesy, her Plan was switched to the free plan meaning she is not being charged by Brigit going forward for her monthly membership fees. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I down loaded the app called Brigit. Used the advance money a few times, paid it all back and canceled my account 2 months ago. I have now been charged twice since I canceled and I need all my information removed off their app. They put me in the negative taking their money.

      Business Response

      Date: 07/06/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ***************************;regarding a refund for our membership. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found this user signed up for our $9.99/monthly membership fee for a Brigit plus membership on 2/20/23. They cancelled their membership on 6/6/23, with their final fee due on 6/30/23. This means all fees between 2/20/23 and 6/30/23 are correct and not eligible for a refund. Their account has been deleted, as requested in this complaint. With a deleted account, they are not being charged going forward and we no longer have access to their information. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the app took **** out of my account twice in one month.

      Business Response

      Date: 07/05/2023

      Brigit is in receipt of BBB complaint ID ******** filed by **********************;regarding a double charge for our monthly membership fee. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found the duplicate fee was refunded and will process in 1-2 business days. Going forward, for similar payment issues, we advise users to contact us at hellobrigit.com/support so they can reach our ************* team for more immediate assistance. 

    • Initial Complaint

      Date:06/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly tried to delete my personal information being stored by this company. I have been unable to delete my information and am being charged by this company a monthly fee after numerous attempts to delete this information. They are illegally storing my bank info as well as charging for a service I don't use nor want

      Business Response

      Date: 06/23/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ************************************;regarding a delete account request.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found that this user has not contacted our ************* team stating any difficulties deleting her account, or any request to do so, prior to this complaint. Her first email to our ************* team was today, 6/23/23, at 8am EST. An agent of our team has since deleted the account. With her account now deleted, she is not being charged going forward. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here is a breakdown of the events in order:-My account was hacked a few months ago and my bank institution restricted my account immediately and I had no choice but to start a new one.-I scrambled to change my information over to all places that had automatic payments with me, no issue until I talked to Brigit customer service. I had to make a manual payment before switching information. I ran into some issues due to this debacle (not Brigit's fault) which caused a delay in me paying back my advance.-Queue to now, I have over 10 grand in my account and able to pay you back, great I thought!-I go to this link provided and it says it can't verify my bank with the debit card I used. I called my bank and they stated this was an issue on the merchant's end (Brigit) as they saw the authorization go through. -I reached out to Brigit customer service who were not helpful in the slightest. They told me to use the link. I replied back stating I did this and then literally no response...the next email I get is to rate my experience with Brigit!-I then went in today attempting with my credit card, to which the system stated I needed to use a debit or prepaid card. I attempted to use my debit card which again has well more than enough to cover the ****** owed and again I get a text stating there was an issue verifying my bank?All I am literally trying to do is pay you back! And hopefully then re-sync my new bank account for future advances. Please help as your customer service is not! I don't know why your system is not recognizing my debit card, but it is indeed an issue on your end as I have verified this with my bank.

      Business Response

      Date: 06/13/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ********************* regarding processing a payment via a different bank account. 


      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 


      In this instance, Brigit found that we have contacted this user when she reached out to our support line. Our last reply to her was on 6/13/23. We provided her a link to repay her balance via a different bank account. She would need to use the link in our reply using a new bank account. If she is experiencing an error completing this, we advise her to repay via a different card or a different method, such as using her bank account and routing number instead of her card number. If she is still experiencing issues, we suggest she contact her bank to ensure there are no issues or blocks for her to repay using that account or card. 


      Brigit trusts that the information provided is sufficient to close this complaint. If ********************;has additional questions or concerns, she is invited to reply to the email that we sent her before this complaint was filed. 


      Customer Answer

      Date: 06/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I used the link and used my debit card which I explained several times and even via my complaint to you. I am not trying to use the old bank account. I'm using a valid debit card with enough funds. AGAIN, my bank saw the authorization and stated that if it was rejected it's an issue on Brigits end. I attempted to use my only other card that I have which is a credit card and the link only accepts debit cards. I'm simply trying to pay what is owed!

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 06/16/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ********************* regarding processing a payment via a different bank account. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found that we have contacted this user when she reached out to our support line. Our last reply to her was on 6/13/23. We provided her a link to repay her balance via a different bank account. She would need to use the link in our reply using a new bank account. If she is experiencing an error completing this, we advise her to repay via a different card or a different method, such as using her bank account and routing number instead of her card number. If she is still experiencing issues, we suggest she contact her bank to ensure there are no issues or blocks for her to repay using that account or card. 

      Brigit trusts that the information provided is sufficient to close this complaint. If ********************;has additional questions or concerns, she is invited to reply to the email that we sent her before this complaint was filed. 


      Customer Answer

      Date: 06/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Although it is only resolved because I was "magically" able to reconnect the correct account and make my payment. You will of course notice the business ignored the issue entirely and kept repeating the same thing over and over after I clarified several times that the way that was offered to resolve this was not working. Regardless my complaint is now resolved. 


      Sincerely,

      *********************



       


    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boyfriend and I have been trying to buy a house. He started working with ****** Credit Repair to improve his credit so we could qualify for home loan. After a couple months his credit had improved enough to get approved for $100,000 home loan. We found a realtor and were about to put in an offer on a house when the lender informed us that my boyfriend had a recent derogatory statement on his credit for $10 from Brigit that might stop us from getting the loan. So my boyfriend looked into. He had an account with ********** but they had closed his account for inactivity the month before and he changed banks and updated the info on his Brigit account. When it came time to draft the monthly $10 they attempted to draft it out of the CLOSED account. When it came back insufficient instead of contacting him they reported it to the credit bureau and his score went down 154 points. Now we cant get a home and we are homeless. Plus my boyfriend is 100% disabled. The following is the report on his credit. Please note the date they are reporting as past due.***************************************************************************************************

      Business Response

      Date: 06/12/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ******************************;regarding her boyfriend's Credit Builder account. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found this user is writing in about her boyfriend's account, but did not provide her boyfriend's account information. We are unable to resolve this complaint or provide any information if we do not have the information for the Brigit account. We advise this user ask her boyfriend to contact us at hellobrigit.com/support so that he can get in contact with a ************* associate to address his Credit Builder missed payments. 

      Brigit trusts that the information provided is sufficient to close this complaint.

      Customer Answer

      Date: 06/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
      when I go to the link to resolve it, it will only let me talk to a BOT that gives me 4 options and they all have to do with trying to raise my score.  When he, ******************************* goes to his account no where does it give his number.  The only number we can find is the on on the credit report
      #********. Appreciate any advice. 
      Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 06/21/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ******************************;regarding her boyfriend's Credit Builder account. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found this user is writing in about her boyfriend's account, but did not provide her boyfriend's account information. We are unable to resolve this complaint or provide any information if we do not have the information for the Brigit account. We advise this user ask her boyfriend to contact us at hellobrigit.com/support so that he can get in contact with a ************* associate to address his Credit Builder missed payments. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have two different accounts, a free account and a Premium in which they claim you choose and change at anytime. I was on the premium account for $9.99 a month. Two months ago I switched back to the free account. They still took out the $9.99 because they claimed I owed a payment, which I did. So last month I did not borrow any money at all and owed nothing. This month of June they take out $9.99 out of my checking account. I contacted their Chat AI robot and explained that I was on the free account, I logged into my account and it showed that I was on the free account and they had sent me confirmation several months ago that I was back on the free account. Their response was that if I owed a payment within 30 days they can still take our the $9.99. I did finally find an email address to them and send them an email explaining everything. All I want is my $9.99 back they took from me this month. I deleted my account with them hoping this will not happen next month.

      Business Response

      Date: 06/06/2023

      Brigit is in receipt of BBB complaint ID ******** filed by ***********************;regarding a refund of our monthly membership fee. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found this user signed up for our Plus plan on 4/28/22 and cancelled our Plus plan when she reached out to a member of our ************* team to cancel her membership. Her Plus plan membership was active from 4/28/22 until 5/7/23, with a final fee due on 6/2/23. She then deleted her account on 6/3/23. This means all fees charged between 4/28/22 and 6/2/23 is correct and not eligible for a refund. With her account now deleted, she is not being charged going forward. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    Brigit is NOT a BBB Accredited Business.

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