Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with fraud from **************** where someone had taken directly out of my payroll check through ADP. I got ahold of Cross River and got an email saying the account was closed immediately after I report it.(Account: **************** deposits of $500 each totally $1,000

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a direct deposit going to my account at 3:20 AM on March 24. The money is still not showing up as pending and not in my account and nobody knows where it is even though I gave them proof that the company deposited it in there no one will help me.

  Business Response

  Date: 04/08/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been trying to reach this business because someone opened up an account in my name without my consent and I wanna get in touch with the business to know who did it, why , and where but they have yet to respond to any of my calls or messages, it is very hard to reach them, I want this item off of my credit its hurting me badly in succeeding in life

  Business Response

  Date: 04/08/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current locked my bank account the day before I was set to receive my direct deposit. I never had an issue before with current but now its like they are playing with me because I have a direct deposit thats set to deposit. I remember another bank got sued for holding people funds and current is doing the same thing. I work for the post office so none of anything I do should be flagged for fraudulent activity when yall get direct deposits from the government:

  Business Response

  Date: 04/10/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, ****************************************************************** the amount of $95. Since I didnt recognize the charge for a CVS pharmacy I immediately reached out to support. I had them issue a new card number since the charge was on my digital card and not my physical. I also notified them the charge wasnt authorized, and asked for any additional information they could give me about the charge. They also logged my account out of any devices. The support agent told me I would need to reach out to the merchant and see if they could resolve the issue. I found out this charge was an in person charge, in *************, ********. I cant make an in person purchase in ******** and be in *******. *** told me that they purchased a gift card, something scammers often do. But they could not refund my money. I filed a dispute with Current, they denied it. They said they would provide supporting documentation behind their decision but did not. I appealed, and sent in confirmation of my report that I filed with the **** Internet crimes division, and my report with the ************************. I received confirmation that they had accepted my appeal. However, in the app under the dispute section it still shows this dispute as closed, I have not received supporting documentation for their initial denial, and my attempts to contact them regarding that documentation have been met with silence. I believe this initial charge came about my trying to help my best friend pay what we thought at the time was a toll fee that claimed they would suspend her license. It kept saying it wouldnt accept her card so she asked me to see if I could get it. During the process it asked for a verification code, since everything looked legitimate on the site I proceeded. But it gave a weird notification that my card had been added to a digital wallet. I locked my card for two days, there were no attempted transactions so I left it unlocked. Thats when the charge for $95 came through.

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with the online bank "Current" 2 days after my direct deposit from work they locked my account and put it under review for security reasons. They emailed me asking for documents to prove I'm who I am and I did. On March 15th it is now March 24th and it's still locked and under review I've called and talked to them 4 times and even talked to a supervisor 2 times and nothing seems to be getting done. The first time I called they said there fraud team takes 1 to 3 business days and then after that I was told they take 2 to 4 business days. Well it's been over that. And I need my money that's in there. If anything I just want my money and my account closed with them. Please help me.

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 7:00 PM on 03/23/2025, I received an email from Current that an unrecognized login was detected from a device I don't usually use. Device: ****** Civi Time: Sun, Mar 23, 2025 5:00 PM PDT Location: *********, **, ** Then a 2nd email that a virtual card is ready to use and 2 more emails from current about their services. I attempted to call them to no avail as it was a Sunday so I sent an email and was told I would be referred to their fraud department. I will call them today 03/24/2025 to report the account and have it shut down.Police report has been filed and fraud complaint to the *************************Current should NOT allow accounts to be opened without proper authorization. I have NEVER used them.

  Business Response

  Date: 03/31/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been told by 4 different agents that my funds will be released by the end of the 5th business day (march 19/2025) due to the pending transaction automatically falling off due to current policy. I am now on the 6th business day requesting whats going on only to be told that it would take 30days. I just want my money thats being held ($1,025) Merchant said they denied the transaction the moment I tried to make it due to a fraud alert. I dont understand how it got withdrawn from my account. Ive attached conversations from the merchant (Four Winds) that they denied the transaction and I need to contact my financial institution on why its still pending on their end since they denied it. (Current my financial institution) is saying that theyre awaiting from the merchant. The merchant provided proof that it was denied. My bank is withholding my money for whatever reason. I just want this sorted out so I can get my money back. Also attached are conversations with customer service agents promising me it will be automatically rolled off on the 5th business day (03/19/2025h which already past.

  Business Response

  Date: 03/27/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21, two transactions were charged to my current financial debt card account card of $85. These transactions took place in country of ******. I live and work in **********. I have never traveled out of the country nor have I ever made any out of the country transactions. These are not the only transactions I contacted the company and filed a complaint and they said it shows that I made the transactions which I did not. I feel that they did not investigate this properly.

  Business Response

  Date: 03/31/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with a transaction on my account,its been over a month and no response back,tried contacting there customer support,about the problem,and just keep getting generic responses,I feel like nobodys working on my dispute,and I dispute feel though the cracks,I ve ask to be transferred to there disputes department,and they refused.

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current