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Business Profile

Financial Technology

Jetty
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jetty's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jetty has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Jetty

      14 Wall St Fl 20 New York, NY 10005-2123

      BBB accredited business seal

    • Jetty

      37 W 20th St Ste 1101 New York, NY 10011-3713

      BBB accredited business seal

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 24th is the date I signed an agreement with Jetty for the first amount of $36 to secure an apartment with Creekside *******. Effective date July 8th. By June 30th Creekside levels inform me that have no idea when they will have an apartment ready for me since I had already received notice of the address while I was already living at to be out by July 1st whom I was living with my daughter who was moving out of town it doesn't matter and taking on another job. On June 30th I contacted ***** and canceled the agreement you have 5 days within the effective date in order to cancel and receive a response I was emailed by ***** and told that they received the request and I will have results within three to five business days well it has been over a month no resolution yet and I have emailed both parties Jetty and Creekside ******* and the problem still has not been resolved.

      Customer Answer

      Date: 08/06/2022

      Better Business Bureau:

      My complaint with Jetty had finally been resolved.I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:07/07/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Jetty via email last month in regards to them continually charging my account although I had moved out of my previous place. Ive yet to have a response nearly 2 weeks later and they are still trying to charge my account. Ive tried calling and emailing an abundance of times and it is nearly impossible to get ahold of someone. Jetty is very unprofessional and inconsiderate of their consumers. They lack basic communication and coordination needed to be a rental insurance company.

      Business Response

      Date: 08/30/2022

      Jetty is the financial services platform on a mission to make renting a home more affordable and flexible. Thank you for sharing your concerns; Jetty has completed a review of the complaint that was filed by the Jetty Member with the Better Business Bureau. Please be advised that Jetty understands the Consumers concerns to be resolved. We regret any inconvenience the Consumer may have experienced during the bond termination process. Jetty is committed to creating a positive customer experience and is currently developing additional processes to ensure residential tenant deposit bonds are cancelled as of tenant move-out. If any outstanding concerns exist, please contact Jetty *****************

    • Initial Complaint

      Date:04/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged by this business a 750 dollar charge for damages beyond normal wear and tear. The property was not turned in with damages beyond normal wear and tear. I have pictures of the property with time stamps and evidence of the business overcharging me.

      Business Response

      Date: 08/30/2022

      Jetty is the financial services platform on a mission to make renting a home more affordable and flexible. Thank you for sharing your concerns; Jetty has completed a review of the complaint that was filed by the Jetty Member with the Better Business Bureau.
      Please be generally advised that Jetty has addressed the Consumers concerns through direct communication with the Consumer on April 20th, 2022. At this time, the Consumers prior property management company (Firmus Centro) has validated the accuracy of the charges shown on the move out statement provided with this complaint. Jetty is contractually obligated to pay the claim based on the bond agreement. Should the Consumer have continued concerns with charges imposed by the property, *************, the Consumer would need to dispute these charges directly with the property. Jetty is committed to creating a positive customer experience, if any outstanding concerns exist, please contact Jetty *****************

    Jetty is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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