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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was forced use the service Obligo to move into my apartment through ********************** Through Obligo i paid $694.80 which allowed renters to mov run without paying a security deposit. I was then charged a security deposit by ********************** Essentially, i paid way over our intial agreement. I did not use the Obligo service as agreed upon. I moved out of Common apartments and did not a receive a refund from my Obligo service though i did not use it. I have reached out to Obligo and they stated the fee is non refundable and to take it up with Common. Common has stated to reach out to Obligo regarding the charge. I would like a refund on a service i never used and was forced to pay before moving into my previous apartment. Thank you,*****Business response
04/21/2023
Hi *****,
Were sorry you didnt have a positive experience using Obligo. When you moved into your rental unit, you were asked by your property manager to complete an Obligo application in order to fulfill their security requirements. This provided your property with a billing authorization for any potential charges at move out, which remained in place for the duration of your lease.
Obligo charges a non-refundable fee for use of this service. When your move-out was confirmed, your Obligo account was closed without any charges from your property manager.
We do thank you for providing us with this feedback, as it will help us improve our resident communications. Please feel free to contact us at ************************************ if you have any questions or concerns.Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Obligo provided for deposit free services in lieu of direct deposit being made to a management company in ***** for an apartment we contracted. The deal fell through when the apartment was no longer available (6/2021), we emailed them several times to refund the fee which had been prepaid for the year (through 5/2022) to no avail. No response at all. They recently continued to try to charge us for this unit. Again, we requested a refund. No reply. Obligo case #*********Business response
04/21/2023
Hi *******,
Thank you for reaching out and providing this feedback. Once Obligo was notified by your property manager that you did not move into your rental unit, we were able to close your Obligo record and provide you with full compensation for the service fees you incurred.
We strive to offer the best possible customer experience and have made changes to ensure faster refunds in these scenarios. If you have any additional questions or concerns, please feel free to contact us at ************************************.Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
-Originally signed up for this online service to ensure I got my security deposit back when I was forced to move out of my apartment before the end of my lease with a company called My Stoop. That was in 2019, the lease was up in March of 2020 which was when Obligo was supposed to return my security deposit to me. They also charge a $9.99 monthly fee for this service which was supposed to cease when the lease ended. -Since then, the company never got my security deposit returned, and continues to charge me every month. They have been unresponsive when I've asked them multiple times to remove my account and method of payment. I have changed credit cards and they continue to charge me, I have also had my bank block 4 of their merchant numbers and they keep charging me from new ones. -My Stoop is unable to be contacted since they ceased operations, Obligo is also non-responsive and it seems to me that this company is just a scam. -I've never received any services for my payments and never was returned my original security deposit which was the point of signing up for this website anyway. It has been 2 years dealing with this and I would like the payments to be refunded and ceased and for me information to be removed from the company's website.Business response
01/04/2022
Hello,
We sincerely apologize for this and Obligo will stop the monthly service payments. The landlord of the property is who is authorized to close and edit their renter's Obligo account because they are who has your lease information. Obligo does not manage renter's apartments, we provide a deposit-free service. If Stoop has not responded to you then we will stop the service fee payments.
Customer response
01/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as I am no longer charged.
Sincerely,
*****************************
Initial Complaint
12/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Obligo states that they acquire renter bank account information for the sole purpose of transacting first month rent and security deposit transactions on rental agreements.The rental company ******************************* rejected the reasonable terms for the rental property, and withdrew the rental agreement offer. The rental agreement was never executed.However, Obligo withdrew the funds for the security deposit and first month rent from my bank account. The website shows less than half the amount available for refund.Obligo broke the terms of their service by withdrawing funds from my account prior to the execution of the rental agreement.Business response
04/21/2023
Hi *******,
Thank you for reaching out. Once Obligo was notified by your property manager that you did not move into this rental property, we processed a refund on December 27, 2021 for the full amount that you initially paid.
We strive to offer the best possible customer experience and have made changes to ensure faster refunds in these scenarios. Please feel free to contact us at ******************** if you have any additional questions or concerns.
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Contact Information
900 Broadway Fl 5
New York, NY 10003-1237
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Get a QuoteCustomer Complaints Summary
16 total complaints in the last 3 years.
8 complaints closed in the last 12 months.