ComplaintsforRevolut Technologies Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to file a formal complaint against Revolut regarding its handling of fraudulent transactions on my account. On September 1, 2024 I reported one unauthorized transaction totaling $1,014.06 USD on my business bank account. The transaction was as follows:1. August 31, 2024 Clip Mx*tiendadeabar $1,014.06 USD.Despite my prompt report of these fraudulent charges when the charge was still pending, Revolut's Chargeback and Escalations teams failed to return the funds, claiming that the investigation has been closed without providing detailed reasons or findings. I did not authorize this charge, and they occurred without my knowledge. In fact, I have never set foot in the city that the merchant is from. Revolut's internal investigation process has been unclear, and their refusal to return my funds is unacceptable. You can see from the document attached the scammer charged my card every minute in multiple amounts. I have already provided Revolut with all the necessary details regarding the fraud, yet they have not taken adequate steps to assist me in recovering my money. Resolution Desired:I request that Revolut: Refund the full amount of $1,014.06 USD for the fraudulent transaction; Provide a clearer explanation of the investigation process and why they decided not to return my funds; Insure that they are investigating this merchant as I am surely not the only person this has happened to. I suspect my card was skimmed at a hotel in ******; Improve communication and customer service for future fraud cases, as the current process is highly unsatisfactory.I would appreciate the BBBs assistance in resolving this matter and getting my funds returned.Thank you for your time and assistance.******** ******Business response
09/17/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamCustomer response
10/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:t the business did not adequately resolve my issue. They have declined my request for further action and investigation into the fraudulent transaction that I reported. They have not returned my funds.
One of the primary purposes of a bank is to safeguard money. If they can't uphold themselves as a secure platform to store a customer's money and protect customers when it is stolen, then they have failed in their obligations as a financial institution.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** ******
Initial Complaint
08/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My Revolut Business account was closed without any prior notice or valid reason provided. I have been a responsible account holder and complied with all the terms and conditions. The sudden closure has caused significant disruption to my business operations. Although I was able to withdraw my funds, I have been unable to conduct essential transactions or receive a clear explanation for the closure. Despite multiple attempts to contact Revolut for an explanation or resolution, I have not received any satisfactory response. I am seeking assistance in understanding the reason for the closure and ensuring it does not negatively impact my business.Customer response
09/15/2024
Better Business Bureau:
At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.
Sincerely,
*************************************Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They have withheld money from my account and are not attempting to refund after I have shown them that there is no record of the transaction.Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I filed a dispute of ***** against ******** A few days later Revolut claims they received a response already from the merchant which is quite unusual especially because this was an issue with my local store. Theyre claiming based on the information provided by the merchant my claim was denied. I would like a copy of the documentation.Customer response
09/09/2024
Better Business Bureau:
At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Money was stolen from account they refuse to see the information I gave them multiple times I had to repeat to them that my PHONE WAS LOST ALONG WITH MY CARD SO THERE IS NO POSSIBLE WAY I WOULD BE ABLE TO APPROVE ANY TRANSACTIONS WITHOUT MY PHONE IT WAS LOST it's ridiculous how they did not help me at all these were fraudulent transactions that I did NOT authorize over ************************** and I have rent and bills to pay it's ridiculous and all they did was ingore everything I said it's very unprofessionalCustomer response
09/08/2024
Better Business Bureau:
At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
After filing a chargeback against an ATM in which I received no money, revolut decided to simply close my account. WITHOUT ANY EXPLANATION. This is a clear violation of US laws. Any financial institution must provide a detailed explanation for any decision they make on an individuals account. I believe that revolut is partaking in illegal and fraudulent activities.I want my account restored. Trust has been broken with this company.Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
This is in regards to an ongoing dispute I have with Revolut. How long its taking for the dispute to get submitted to the merchant, as well as the LACK of communication when I have reached out for the past two months almost every other day asking for an update, and to speak to someone in disputes, and they just beat around the **** and say a generic response.I have a bunch of transactions for goods and services, and the services were never provided, I have undeniable proof because firm did a rug pull and went out of business. I have 120 days from the date of expected delivery, which was early May, so my claim will expire in early September.I filed my claim May 29th and since June 3rd it has been in an our team reviewed your dispute and decided to raise with merchant. This step can take between 5-20 days. Its been 60 DAYS just about with no contact from Revolut , Ive never had to dispute before and this is crazy that its this long. With no contact. And as I said above, I reach out almost every day, every other day, and I get the same copy paste basic response that I can read from when I look at dispute. I need to have the dispute team to call me and actually submit my claims.Other people who have gotten scammed by this company already submitted to their banks and got refunded, MONTHS ago. This hasnt even been sent out.Im afraid that the 120 time limit is going to run out before Revolut reaching out to me and getting the process started.PLEASE HELPBusiness response
08/08/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamCustomer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I responded to ******************, attached, where they had responded to me. They had told me that they were not able to process my dispute because of time limit constraints.
i told them this is NOT true, I gave them the exact **** Chargeback Code, showing I am still within the timeframe to chargeback these purchases. Its insanity when I first INITIALLY filed my dispute the Revolut Representative said I was within the time limit to. Its for goods and services not delivered, which was supposed to be May 1st which Ive provided proof of, I have 120 days from May 1st 2024 to dispute, as long as when I made charge doesnt exceed 540+ days which it doesnt.
im currently waiting a response from Revolut
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business response
09/06/2024
To whom it may concern,
Thank you for your message.
If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
Kind regards
Revolut TeamCustomer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
No you have not responded to me. Attached.
Ive still been waiting. I want a reason, HERE on BBB, as to why those **** schemes, from **** Chargeback code themselves, and Revolut IS a **** card, provided dont apply to my chargeback.
Because of you running out the 120 days from when goods and services were to be delivered, and I filed the dispute with more than enough time, the statute for me to be eligible for a chargeback NOW have been run.
If Revolut will not directly compensate me now for their error, I am requesting arbitration or their legal team, as well as both of their contacts, as this is blatant negligence.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Initial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was a victim of fraud. Somebody pretended to be my friend asked to borrow money. And I did borrow 1300 euro n 3 diferent transactions (550, 350, 400). When I figured out that I was scammed I immediately contacted Revolut. I provided all the information they have asked and they closed almost immediately the claim saying that there is nothing they can do. I tried to add money between 29 may and 06 June $880 to this account and the app crashed couple of times and they charged me twice for the amount of $880 but in my account I got only one transaction. Again I asked for help from their support team and they didn't see the other transaction. I'll attach the bank statement to as proof that I was charged twice. When I saw that they to not solve my problem I disputed the transactions with the bank and I got all the money back. In my revolut account they charged me back $880. I tried to add the amount I owe them back in different amounts and almost every time the transaction was declined by Revolut. I'll attach screenshots or video as proof. When suddenly I got a message from Revolut to provide them prof of income and what is the relationship with the last persons I transferred the money to(including the scammer person: *********************) and a lot of other personal data about me. I was given time to comply with this to avoid disruptions by August 15. Today I got again the message that my Revolut account is closed and to withdraw my money but September 10. When I'm trying to do anything I get the message that my account is closed and I don't have any option to withdraw my money from this account. I still owe them $43 and they owe me 599 Euros but I'm unable to do anything because they closed my account without notification and without allowing me to get my money back. I also open another claim on the money I've been scammed. The asked to provide proof, the discussion with the scammer and I'm not able to do any of that because my account is closed and I'm blocked.Business response
07/15/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamInitial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our Business, ***** Ventures (HeyerVentures.com) gets paid via Wire Transfer. Weve received numerous wires (larger amounts) without any issue. All of a sudden, Revolut is putting a hold on a wire transfer and telling me it will take 5+ business days to release it. Which is insane. *** never had a bank account do that, I want these funds processed into my Revolut account, **** as there is nothing wrong with my account (Ive submitted all evidence, and nothing wrong with the wire).Business response
07/15/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamInitial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I referred *************************** and *************************** who are included in this email. I was supposed to receive $100 each for the referral but was told because they did not use their credit card within the time period so it was forfeited.There was no way that they were able to use it because they did not have the physical card; also, even in the app it did not provide the full card number; it only gave the last four digits of the card which is not enough to make a purchase. I ran into the same situation when I first signed up as well.I attached correspondence from the both of them confirming this and would like to see the $200 credited to my account.CC ************************************ Better Business Bureau Office of the Attorney General?******************************* VP of *********** AcquisitionStrategic HR Outsourcing Solutions "SOS HR"o.************** c.************** f.************** ********************************* ****************Customer response
07/01/2024
Better Business Bureau:
At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.
Sincerely,
***************************
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Customer Complaints Summary
93 total complaints in the last 3 years.
47 complaints closed in the last 12 months.