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Business Profile

Financial Technology

Stash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 570 total complaints in the last 3 years.
  • 98 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stash will not let me close my account with them, continues to charge subscription fee even though I've tried to close account on daily basis for over one month.

    Business Response

    Date: 04/12/2023

    This is in response to Better Business Bureau Case No. ********. 
    Stash takes consumer feedback very seriously and we are fully reviewing this matter. Upon resolution, a detailed response will be emailed directly to the consumer.   

    This complaint is PENDING resolution. 
    In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a stash customer and received $20 for refurals My referrals were misled to believe they were saving $9.00 a month in all actuality they were paying a service fee of $9.00 a month for overtwo years. They are just taking people money Bottom line they are just out of their $9.00 month for over two years

    Business Response

    Date: 04/03/2023


    This is in response to Better Business Bureau Case No. ********* 

    Stash takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided directly to the consumer via phone call on January 12, 2023 . In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service


    Customer Answer

    Date: 04/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************

    The problem isnt resolved 

    the company stated they will continue to take money from consumers that are unaware of their business practices 


     


  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stash is changing its banking manager from Green *** to Stride. The app forced me to choose to close my account, or to change over to stride. Due to my specific situation; medically, I could not do this during the holidays. Finally on December 19 when I logged into the app it forced me to choose an option; close/switch. The app did not state that new account numbers would be issued, it did not state that a new card would be issued either, not until after you agreed to have Stride take over your account.In the past it would take Stash 3 days for your new card to arrive. I did not get notified when my new card will arrive until December 21st; Right before the holidays, stating that a new card will arrive December 29th. It is the 29th and the card is still not here!Due to my specific medical situation I have to have access to my account. I have no family or friends here in ***, or anyone to help or assist for me to get to my medical appointments, physical therapy appointments, get my medication from the pharmacy, or get food from the store. The workers comp payments go into that account, and due to my injury I am very limited on what I can do.I asked to speak to a manager. The manager ****, refused to escalate the situation to corporate or a higher authority to help resolve the issue. **** stated youre just going to have to wait until it arrives, it may take more days for it to arrive since its the holiday.I pretty much just resting in bed all day due to my work injury; other than going to all the doctor and therapy appointments, if it cant be done remotely. I contacted Stash to help get a solution to overnight a card; which they have done in the past.

    Business Response

    Date: 04/03/2023


    This is in response to Better Business Bureau Case No. ********* 
    Stash takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 13, 2023 . In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service


  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stash closed my account and liquidated my investments without any reason in June of 2022. It is now December and they still have not sent me the balance of my account.

    Business Response

    Date: 01/19/2023

    This is in response to Better Business Bureau Case No. ********* 

    Stash takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on (DATE) . In order to protect consumer privacy, we are unable to provide details of the response.

    This account issue is under review via our Internal Brokerage Team the user will receive an update upon completion. 

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service


  • Initial Complaint

    Date:12/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Stash sent me a debit card. They have told me I have an account that I did not authorize. I want to close the account but they wont let me do without private information that I wont give over the phone. Also I am receiving text message saying I am trying access the account which I am NOT. I dont see any missing money but can be sure. My banks havent seen any activity. But I dont want them to have my personal information. Can you help me?

    Business Response

    Date: 01/19/2023

    This is in response to Better Business Bureau Case No* ********* 
    Stash takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 16, 2023. In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service


  • Initial Complaint

    Date:12/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to close my account with this company because of their sub-standard web security. Someone took $2492.19 from my account by selling stocks from my portfolio. I have been in constant touch with the company regarding the issue for a long time but they do not address the issue and try giving irrelevant excuses and reasons over the email. I had to finally close my account with the fear of loosing more money due to the lousy practices of this company, I still try to get my money but no one is helping in this issue. As you can see in one of the attachments about me being in contact with the company I was told that the amount has been reinstated but they are not able to give me any proof about it. This behavior of the company agent made me skeptic about them and I decided to close all my accounts.

    Customer Answer

    Date: 01/21/2023

    At this time, I have been contacted directly by Stash regarding complaint ID ********, however my complaint has NOT been resolved because:

    The company agent did contact me twice after the complain was launched but, they keep on stating the same comment over and over again I believe that either they do not understand the reason for dispute or they are pretending so that as the time goes by the case will become weak and fall into the cracks and they will get away with my money. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

    Business Response

    Date: 04/12/2023

    This is in response to Better Business Bureau Case No. (********). 

    Stash takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly from GreenDot. In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service


    Customer Answer

    Date: 04/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but, I have not yet received my check as of today so I would like to keep the complain active till I receive the funds in the mail as promised by Stash.

    Sincerely,
    ****** *******



     

  • Initial Complaint

    Date:12/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My identity was hacked Jan 2022. I tried to notified Stash but had extreme difficulty even getting access to accountwas locked out if changing any profile info. After months of emails and numerous support personnel. I was granted access to change some data (email, phone,address only). I still am unable to change banking info after numerous attempts. My bank account has been closed since Feb 2021 but start refuses to accept documentation and close it out. I have tried their ************ customer support number but it never goes through. I want to sell off investments and close account out totally (which I got no reply from that email from stash), I want to make sure that the monies due are sent to me directly or my correct bank account before I totally close account out. I am due over $1200.I do not get any replys on emails except the response see our question and answers section which are useless and say to contact customer support - just one big run-a-round circle of no help.

    Business Response

    Date: 01/19/2023

    This is in response to Better Business Bureau Case No. ********* 

    Stash takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 16, 2023. In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service


  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with STASH investing app. I requested a transfer to Vangaurd. ******** sent me an email saying STASH denied the request for some unknown reason. They said they wont try again unless I call them and retry. STASH locked my accouny during this process and says I need to cancel the transfer request before they can unlock my account. Since then Ive called Vangaurd to cancel (which they already did) again twice. Its been almost a month and STASH still will not unlock my account. I contacted them to inform them its been canceled and they even resent this verifacation of it being canceled again and again. I need my money and its being held hostage buy STASH. There ia no more I can do as a user and there is no more Vangaurd can do. Yet they still keep my money locked from me with no other options. I called them again and they say wait another week, that it takes up to two weeks. Although it says 24 to 48 hours. I considering contacting a lawyer because I feel I have been robbed for my money just for requesting/considering a tranfer. I just want my money back. I need my money.

    Customer Answer

    Date: 01/18/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Stash has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website Stash investments involuntarily closed my account without my permission or notice back in Nov. 2022. I have tried to reach out to them with phone calls, emails, and through their customer support site. I have been in contact with only 2 people after serval attempts to find out what is going on with my closed account. the two times that I have made contact after waiting for 30 mins each time to talk to customer support. They only tell me that the upper admin. part of the company will make contact with me later at some point and explain the situation. This as gone on for a month now and no one has reached out to me by email, phone, or any other way. This is a poor company and I feel that there is fraudulent things going on. I made approx. $6K worth of investments through this site and now I cant even take out the remaining $1300 that is left in there from my losses.

    Business Response

    Date: 04/03/2023

    This is in response to Better Business Bureau Case No. ********. 
    Stash takes consumer feedback very seriously and we are fully reviewing this matter. Upon resolution, a detailed response will be emailed directly to the consumer.   

    This complaint is PENDING an internal review  
    In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 subscription payments came out of my accounts. One payment on 12/12 and another 12/21. I would like to know why. I thought subscriptions were paid once a month, not 2 times a month. Can this be explained

    Business Response

    Date: 04/03/2023

    This is in response to Better Business Bureau Case No. ********* 
    Stash takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on January 16, 2023. In order to protect consumer privacy, we are unable to provide details of the response.

    If you or the customer has questions, please call us at ************** from 9:00 a.m.-5:00 p.m. ET Monday-Friday, or via our self-service tools, *************, or via email 24/7.
    Sincerely,
    Stash Customer Service


Stash is NOT a BBB Accredited Business.

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