Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/14/2025 on this date I had a issue with Yotta bank and trust which they advise me because my phone number changed to start another account with a different email and then once I did that I hit the Jack.They wont allow me to access my funds and they wont allow me to access anything in the app anymore making me switch back to my old account and they did that, they held my funds to where I couldnt access them then they switched the account back over to the old account changed. My profile name changed my phone number for my old number to my new switch my emails and left me with five dollars out of 3600. I talked to them showed them proof they wont text or email me back

  Business Response

  Date: 03/21/2025

  Yotta only offers one account per user. This user attempted to open multiple accounts and ********************** transferred all redeemable winnings from the duplicate account to one account that this user has access to. 
  
  ********************** only supports one application per person and as their original account under *********************************************** already has their SSN, they were instructed to use that original account. ********************** is unable to remove SSNs from an account.
  
  Because they had already completed the ** verification on their duplicate account under *************************************************** our team made changes on the back end to enable them to verify the original account so they could cashout their winnings. 
  
  Yotta completed the transfer of $1584.68 YottaCash onto their original account under *********************************************** and they must go through the verification process on that account to cash out. 

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******* ************************************

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a savings account with ********************** and had accrued $4894.29 as of March *******. Account number **********. Soon after when I tried to withdraw funds, I got this message, "withdrawal from Yotta are currently disabled". And I continued to get the same message. They would not let me withdraw funds. I got emails that ****************** then Evolve was holding my funds. Now Evolve is showing that Synapse balance is $4857.29, but the evolve payment is $0. On a phone call the ****** *** said they are not holding any of my funds. She said ******* dispersed the funds to different banks, and evolve didn't receive my funds. They could not tell me where Synapse dispersed my funds. Yotta advertised they were FDIC insured.

  Business Response

  Date: 03/03/2025

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Yotta due to an ongoing issue with accessing my funds. I attempted to withdraw my money from the Yotta app, but the transaction has not been processed. I have been waiting for an extended period, yet the app continues to show no withdrawals are allowed.

  Business Response

  Date: 02/21/2025

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 
  

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Yotta due to an ongoing issue with accessing my funds. I attempted to withdraw my money from the Yotta app, but the transaction has not been processed. I have been waiting for an extended period, yet the app continues to show no withdrawals are allowed. I have $712.72 stock at there app

  Business Response

  Date: 02/14/2025

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond heartbroken and left beyond distraught after this experience. Yotta has been facing an extreme amount of scrutiny lately, and despite this, I still made the foolest decision to trust them.Ive been a Yotta user since August of 2024. I have never had an issue with security or anything like it for the entire time Ive been with them. I had successfully withdrew $104.** from Yottas app. When I tried to request more from my balance of roughly $1700.**, nothing was to ever touch my account again. I had made a post of the site Reddit, when what I believed was a member of Yottas team reached out to me.This person sent me an incredibly legit looking ****** Doc form to fill out as far as basic information about my account, promising to check it out for **** had absolutely no reason not to believe this person as Ive done a similiar process with CashApp, a larger, more trusted, Fintech app-based bank. Within MINUTES, Yotta sent me a message that my account was locked, yet I could still see it on my end of things.I discovered by filling out a support request that this user had actually tried to contact and belittle support, making some drawnout and dramatic show of this being about the Synapse collapse. This is when I discovered they had tried to blow my entire account before ********************** had locked it out.Yotta REFUSED to engage with me on multiple platforms while I tried to figure this out. Instagram alone, I was left on read a total of seven times before being offered any amount of help.A lot of this is fishy to me. How was my account so easily compromised? This is suppose to be a banking app, yet no common security measures and features such as location checking or device authentication? On Yottas app, you have to directly message support just to change your password. This is a gross and sick way of managing a business, let alone an online bank.I could go on and on about details not connecting but I ran out of characters typing this sense.

  Business Response

  Date: 01/27/2025

  Customers who have experienced unauthorized charges will need to dispute these charges directly through their bank. Yotta does not provide any refunds for in-app purchases per our terms of service.
  
  ?If you believe you are a victim of identity theft we recommend you take the following steps:
  Visit ************************************* begin the process of reporting your information has been compromised. 
  Request a copy of your banking history report and your credit report at **********************************
  
  
  

  Customer Answer

  Date: 02/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [This is far from an acceptable answer. In this time period, Yotta failed on multiple occasions to reach out and restore my account multiple times. On one occasion, I had reached out to Yotta on Instagram and was left on read a minimum total of 7 times. There are countless emails where, in the same day, Yotta had continued to lock, unlocked, lock, unlock my account. They had absolutely toyed with my account as well as the funds within in multiple times. I am trying to do the right thing by reaching out through mediation with the BBB, but am continued to be let down by Yotta entirely. I am seeking a simple retribution amount of up to $2,400. I will not asking for anything OVER this amount. I believe my request is either in part, or in full, a respectful one considering the size and scale of the many other victims of this site. Please Yotta, I am asking you to consider doing the right thing.)

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 02/04/2025

  Unfortunately we do not have any further information for you beyond the details we have already shared to addresss this case.

  Customers who have experienced unauthorized charges will need to dispute these charges directly through their bank. Yotta does not provide any refunds for in-app purchases per our terms of service.

  If you believe you are a victim of identity theft we recommend you take the following steps:
  Visit ************************************* begin the process of reporting your information has been compromised. 
  Request a copy of your banking history report and your credit report at **********************************

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How can withyotta still be in business if a large group of us still do not have a return on funds. They still have the **** insured guarantees. My daughter and son in law still have wedding money stuck in this platform with no resolution in sight. *********** and trust still has not provided a resolution. *****************************************

  Business Response

  Date: 01/23/2025

  We do not have any new updates for this year or any updates from Evolve. With the new year means new leadership in the government as well as the federal regulators and agencies that we are working with. We will be sure to post updates to our status page as we get them *******************************************************************
  
  
  

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My daughter and son in law have the better part of 8 K in money they cannot move that was opened with FBO accounts. I had a ******************** account and they opened an FBO with the US Treasury for me and cannot provide me the login information to take control of an account that was opened with my social security number.  This has been stuck since October 2024 and needs to be addressed. I tried working with Treasury direct and also tried working disputes with my daughter and son in law and their cash is stuck. I have attached 3 screenshots showing cash that cannot be accessed. The first two are held at *********** and trust with FBO's through Yotta.Evolve is saying they do not have the money. I want to make sure others are not lured into this fintech nightmare. The fact that we are going to have to file small claims court suit is going to cost time and money that we do not have. I am just hoping others avoid this mess.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 01/27/2025

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $184 dollars in my Yotta account and have not been able to access my funds for almost a year.

  Business Response

  Date: 11/26/2024

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution ********** facilitate the distribution, Rust Consulting, an Exela Technologies brand, will serve as the administrator to disburse funds to end users of Synapse Brokerage that the Bank has held since the Synapse bankruptcy. On November 4, 2024, Rust started sending an email to end users who have a balance at Evolve.

  If you did NOT receive an email, you should follow the steps below to start the appeal process to dispute the balance ****************'s how you can file an appeal: ***************************************************************************** well as contact the Evolve customer support for reconciliation at ************.

  In the appeals section on the website there is an option for not having received an email and asks for other information.Evolve's primary regulator is the *************. You can contact the St. ********************* at ************** to let them know the impact this is having on you and the urgency of the matter. You can follow the steps here to submit a complaint: ************************************************************************************ can also contact the ***** the phone number for their complaint line is
  **************. To file an e-complaint follow the steps here:
  **********************************************************************.
  
  

  
  

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please see the attachment.  It shows my balance,however,Evolve is stating they are not responsible for it.  There is stil no solution for me to withdraw my funds.

   

  Thank you!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 12/16/2024

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is the same response given last time. Again it shows my balance but states they are not responsible for it.  Please see prior attachment.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

• Initial Complaint

  Date:10/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction processing was disabled about 6 months ago due to a bankruptcy of their partner ***********. I have 496.78$ in a checking account with **********************, and have not had access for this last 6 *********

  Business Response

  Date: 10/24/2024

  We are experiencing difficulties with payment processing on ***s, *****, and our debit and credit cards due to an outage with Synapse Brokerages banking processors. We are actively working on a resolution.

  On May 7th, we were notified that ************, member FDIC, halted *** processing for all Synapse Brokerage accounts and that *********** & Trust, member ****, would now process *** transactions on behalf of *****************. Yotta customers hold accounts with Synapse Brokerage. On the evening of May 11th, we were notified by ****** that they would be halting payment processing effective immediately. These events have left Synapse Brokerage without an *** processor, and Evolves decision to freeze cards is causing all card transactions to fail. At this time there are no alternative methods for money movement.

  As stated in all brokerage account agreements, customer funds in the Synapse Brokerage Program are swept (deposited) into accounts at a network of member **** banks. Funds held in these accounts are eligible for *************** All programs that work with Synapse are impacted by this. *** transfers and card transactions will not go through until banks restore their services.

  We understand the importance of this matter and are working around the clock to get *** and card processing restored, which will enable customers to transact. Ultimately, it is up to Evolve to restore card services, and Lineage or Evolve or another processing bank to restore *** services. We are in contact with regulators to expedite a resolution, since this is unacceptable.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $18,000 to Yotta account but cannot withdraw money to re-invest in another saving account. ********************** saving account is not yielding any returns.

  Business Response

  Date: 10/22/2024

  We have reached out to *********** regarding the status of its reconciliation process, which they had informed the bankruptcy court was expected to be completed by October 18th. Evolve relayed to us that they will be providing additional information following the completion of the reconciliation, but we do not have details on when they will be providing that to us. The next hearing will take place on 10/23/2024.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yotta refuses to allow me to withdraw funds from my account. I am only requesting a withdrawal of $26.30. I have read countless reports of this entity refusing to allow withdrawals and I am starting to think that it is just a scam.

  Business Response

  Date: 10/22/2024

  We have reached out to *********** regarding the status of its reconciliation process, which they had informed the bankruptcy court was expected to be completed by October 18th. Evolve relayed to us that they will be providing additional information following the completion of the reconciliation, but we do not have details on when they will be providing that to us. The next hearing will take place on 10/23/2024.

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I want to be able to withdraw the money that I invested in this company.  I was never made aware by this company or any other entity that the company had intended to file for bankruptcy or take any other action that would jeopardize the funds that I had placed in their care.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 10/25/2024

  We can confirm that as of 10/25 this is the most up to date information available. Unfortunately we do not have any additional details to share at this time.
  We are experiencing difficulties with payment processing on ***s, Wires, and our debit and credit cards due to an outage with Synapse Brokerages banking processors. We are actively working on a resolution.
  
  We understand the importance of this matter and are working around the clock to get *** and card processing restored, which will enable customers to transact. Ultimately, it is up to Evolve to restore card services, and Lineage or Evolve or another processing bank to restore *** services. We are in contact with regulators to expedite a resolution, since this is unacceptable.