ComplaintsforNew York Tribeca Group LLC

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Tribeca Group has and still is harassing me several times by calling repeatedly, texting and emailing. I have asked them to stop and they will not. I have blocked email addresses, phone numbers and they just do it from another email or address. I have never done business with them. And, I never will by how harassing they are.

  Business response

  03/11/2024

  Response to BBB Complaint ID# ********
  Dear *****************,
  We have received the details of Complaint ID ******** via the Better Business Bureau, concerning
  allegations of persistent and unwanted communication from New York Tribeca Group LLC. We are
  deeply sorry to learn about ************************ negative experience and the distress caused by these
  communications.
  At New York Tribeca Group LLC, we prioritize respectful and considerate interactions with all
  individuals, and it is clear that in this instance, our actions have not lived up to these values. Please
  accept our sincerest apologies for any inconvenience and frustration we have caused.
  Immediate Measures Taken:
  1. Verification and Removal: We have verified ************************ contact details against our records and
  have ensured his information is permanently deleted from all our contact lists to cease all future
  communications.
  2. Internal Review: We are conducting an in-depth review of our communication protocols to
  understand the failure in adhering to ************************ requests for cessation. This will help us identify and
  correct any flaws in our system.
  3. Staff Reeducation: Our team will undergo further training to reinforce the importance of respecting
  individuals' communication preferences and to prevent any future instances of unwanted contact.
  4. System Improvements: We are implementing additional safeguards and enhancing our
  technology to better manage and honor opt-out requests effectively, ensuring a similar situation
  does not recur.
  We recognize the importance of maintaining the trust and confidence of the public, and it is evident
  we have work to do in rebuilding that trust with ************. We are committed to learning from this
  experience and making the necessary adjustments to our practices to ensure they align with our
  values of respect and integrity.
  We would like to thank ************ for bringing this matter to our attention and assure him that we are
  taking immediate and serious steps to address his concerns. Should there be any further issues or if
  additional information is required, we encourage ************ or the BBB to contact us directly.
  We appreciate the opportunity to rectify this situation and are dedicated to improving our service and
  communication practices.
  Yours sincerely,
  New York Tribeca Group LLC
  Customer Relations Department
  *******************************************************************
  Phone: **************
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Won't stop cold calling my business number, which has to be answered every single time.I've asked to be taken off the list multiple times. When asked to be removed from the list, they just hang up. So incredibly RUDE. We have tried blocking the number, but they keep changing it.This seems to be a issue with other customers as well.

  Business response

  03/11/2024

  Response to BBB Complaint ID# ********
  Dear ***********************,
  We are reaching out to you directly to address the concerns raised in your complaint filed with the
  Better Business Bureau regarding unsolicited calls to your business, as detailed in your complaint
  (ID# *********. We at New York Tribeca Group LLC deeply regret any inconvenience and
  disruption these calls have caused to your daily operations.
  Upon learning of your complaint, we immediately conducted a thorough investigation into the matter.
  It has been brought to our attention that despite your repeated requests to be removed from our call
  list, a breakdown in our internal processes resulted in the continuation of these calls. We
  acknowledge that this experience is far from the high standards of respect and consideration we aim
  to provide to all individuals.
  Actions Taken to Address Your Complaint:
  1. Immediate Rectification: Your business number has been permanently removed from our calling
  lists to prevent any future unsolicited calls.
  2. Systematic Review: We have undertaken a comprehensive review of our call management
  system to identify and correct the faults that led to this oversight.
  3. Staff Retraining: Our team members have undergone additional training to reinforce the
  importance of adhering to individuals' communication preferences and ensuring prompt and
  accurate processing of do not call requests.
  4. Policy Enhancement: We have updated our internal policies and introduced stricter monitoring
  measures to ensure compliance with all do not call requests, aiming to prevent similar incidents in
  the future.
  5. Continuous Monitoring: Enhanced oversight mechanisms have been implemented to regularly
  audit compliance with communication preferences, ensuring such errors are not repeated.
  We sincerely apologize for the frustration and inconvenience caused by our previous actions and
  are committed to making the necessary improvements to prevent this from occurring again. Your
  trust and satisfaction are paramount to us, and we are dedicated to restoring your confidence in our
  services.
  Should you have any further concerns or require additional information, please feel free to contact
  our Customer ******************** directly at **************. We are here to ensure your
  complete satisfaction and address any issues you may have.
  Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify this
  situation. We are committed to improving our practices and ensuring a positive experience for all our
  customers.
  Warm regards,
  New York Tribeca Group LLC
  Customer ********************
  Page 2
  
  *******************************************************************
  **************
  Response to BBB Complaint ID# ********
  
  

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company disguises their number as a local number and continues to call multiple times a day even though *** never reached out to them and continue to say I dont need business funding and to not call again. I would never trust a company that operates like this. Seems to be a scam. Always rude when I say I dont need funding.

  Business response

  03/19/2024

  Dear ***************************,
  We have been notified of your complaint (ID# ********* to the Better Business Bureau concerning repeated calls you have received from our organization. On behalf of New York Tribeca Group LLC, I want to extend our deepest apologies for any inconvenience and frustration these calls have caused. We take your concerns very seriously and are committed to resolving this matter to your satisfaction.
  Immediate Steps Taken:
  Immediate Rectification: Upon receipt of your complaint, we have ensured that your phone number is added to our internal Do Not Call (DNC) list. This action will halt any future calls to your number from our company.
  Investigation into Practices: We are conducting a thorough investigation into the practices mentioned in your complaint, including the disguising of numbers and the nature of communication you received. This behavior does not align with our values or the ethical standards we uphold.
  Staff Training and Policy Review: In response to your experience, we are reviewing our training programs and policies regarding outbound communications. We aim to enhance our staff's awareness and adherence to respectful and ethical practices.
  Commitment to Transparency: We are dedicated to operating with transparency and ***************** forward, we will strengthen our verification processes to ensure that we engage only with individuals who have expressed a clear interest in our services.
  Your Feedback is Invaluable: We are grateful for the opportunity to address and learn from your feedback. It is situations like these that help us to improve and better serve our community.
  Further Assistance: Should you have any further concerns, questions, or need additional assistance, please do not hesitate to contact our Customer ******************** at ************** or via email at ****************************************************** We are here to ensure your complete satisfaction and to address any issues promptly.
  We appreciate your patience and understanding as we work to resolve this issue. New York Tribeca Group LLC is committed to providing quality service and maintaining the trust of all individuals we interact with. Thank you for bringing this matter to our attention.
  Warm regards,
  Customer ********************
  New York Tribeca Group LLC
  *****************************************************
  Phone: **************
  Email: *****************************************************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company keeps contacting me by both phone and email. I have requested that they unsubscribe or remove me from their list multiple times but never receive a response. I would like all of my contact information removed from their records and to never contact me again.

  Business response

  03/19/2024

  Dear *************************,
  Thank you for your patience and for bringing this matter to our attention. We at New York Tribeca Group LLC are committed to respecting the preferences of all individuals and maintaining the highest standards of ethical conduct. We sincerely apologize for any inconvenience our communications have caused you.
  Upon receipt of your complaint through the Better Business Bureau, we immediately initiated a thorough investigation to ensure your contact information is completely removed from all our records. We understand the importance of respecting your request and are taking the following steps to address the situation:
  Immediate Actions:
  Comprehensive Removal: Your contact information, including email and phone number, has been identified and permanently removed from all our contact lists to honor your request for no further communication.
  System Audit: We are conducting a comprehensive audit of our contact management systems to identify and rectify any lapses in our unsubscribe process. This will help us ensure that such an oversight does not occur in the future.
  Enhanced Training: We are reinforcing our commitment to customer preferences through enhanced training for our team. This will ensure that all requests to unsubscribe are processed promptly and effectively, without exception.
  Ongoing Monitoring: To prevent similar incidents, we have implemented stricter monitoring protocols for our communication practices. This includes regular reviews of our compliance with unsubscribe requests.
  We deeply regret any stress or annoyance this situation may have caused you. It is never our intention to inconvenience or upset anyone with our communications. Your experience has highlighted areas for improvement within our processes, and we are grateful for the opportunity to make these necessary adjustments.
  Further Assistance:
  Should you have any additional concerns or require further confirmation of your removal from our lists, please do not hesitate to contact our Customer ******************** directly. We are here to ensure your complete satisfaction and address any further requests you may have.
  Contact Information:
  Customer ********************
  New York Tribeca Group LLC
  *****************************************************
  Phone: **************
  Email: [Customer Relations Email]
  We appreciate your understanding and the chance to rectify this issue. Thank you for allowing us the opportunity to improve our services.
  Warm regards,
  Customer ********************
  New York Tribeca Group LLC

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called to inquire about a loan, the person who answers the phone was rude and refused to help me and told me to go somewhere else because she did not want to help me, she never identified herself, but she claimed to be the vice president of the company, but someone in that position should not be allowed to talk to potential clients that way and get away with it.

  Business response

  03/19/2024

  Dear *********************,
  We have received your complaint through the Better Business Bureau (ID# ********* regarding your recent experience with our company. On behalf of New York Tribeca Group LLC, I want to extend our deepest apologies for the manner in which your inquiry was handled. Providing respectful, helpful, and professional service is a cornerstone of our business ethos, and it is clear from your account that we fell short of these values.
  Immediate Review and Action:
  Employee Identification and Training: We are in the process of identifying the employee involved in this incident. Once identified, we will ensure that appropriate retraining is conducted to address and correct this behavior. Our goal is to ensure all team members understand and embody the high standard of customer service we are committed to.
  Policy Review: This incident has prompted a review of our customer service policies and procedures. We are taking steps to reinforce with our entire team the importance of courteous and professional interaction with all individuals, regardless of the nature of the inquiry.
  Management Oversight: We are increasing management oversight in customer-facing departments to ensure that all staff interactions reflect our commitment to excellence in customer service. This includes more frequent reviews and feedback sessions with our team.
  Direct Apology: We would like to offer you a direct apology from our company and, if possible, from the individual involved, acknowledging the inappropriate nature of the response you received. We believe in accountability and making amends when we make mistakes.
  Commitment to Improvement:
  Your feedback is invaluable to us and serves as a reminder that there is always room for improvement. We are committed to using this incident as a learning opportunity to enhance our customer service practices and prevent a recurrence of such behavior.
  Further Assistance:
  We understand that this experience may have affected your perception of our company, and we would like to make amends. If there is anything specific that we can do to assist you further or if you would like to discuss this matter directly, please do not hesitate to reach out to our Customer ******************** at ************** or via email at *****************************************************.
  We appreciate the opportunity to address and resolve your concerns. New York Tribeca Group LLC is dedicated to upholding the highest standards of customer service and integrity in all our interactions.
  Thank you for bringing this matter to our attention.
  Warm regards,
  Customer ********************
  New York Tribeca Group LLC
  *****************************************************
  Phone: **************
  Email: *****************************************************

  Customer response

  03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Unless they are willing to assist in my need I am not satisfied I want to know what disciplinary action was taken against the employee that was rude
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  ********************************************
  
  
  
  
   
  

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I keep receiving cold calls from a company by the name of Tribeca Group. Sometimes they call half a dozen times a day even though I have told them I'm not interested several times already. I've asked them to stop calling but to no avail.

  Business response

  03/19/2024

  Dear ***************************,
  We have received notification of your complaint (ID# ********* through the Better Business Bureau regarding the unwanted cold calls you have been receiving from our company. First and foremost, New York Tribeca Group LLC extends its sincerest apologies for any inconvenience and frustration these calls have caused. We understand the importance of respecting each individual's communication preferences and regret that we have failed to meet this standard in your case.
  Upon receiving this complaint, we immediately took action to address the issue as follows:
  Immediate Actions Undertaken:
  Immediate Cessation: Your contact information has been promptly added to our internal Do Not Call list to ensure you receive no further calls from us. We are committed to respecting your request and privacy.
  Internal Review: We have initiated a thorough investigation to understand how your requests were overlooked and to identify the breakdown in our internal process that allowed these repeated calls to occur.
  Process Improvement: In light of your experience, we are reviewing and enhancing our procedures for handling do-not-call requests. This includes implementing stricter controls and oversight to prevent similar incidents in the future.
  Staff Training: We are conducting additional training for our staff to emphasize the importance of adhering to our DNC policy and to ensure they understand the impact that non-compliance can have on individuals and our business reputation.
  We deeply regret any distress our calls have caused you. It is never our intention to harass or inconvenience anyone. We are taking your feedback seriously and are implementing the necessary measures to ensure this situation does not recur.
  Further Assistance: Should you have any further concerns or if there's anything more we can do to assist you, please do not hesitate to reach out directly to our Customer ******************** at ************** or via email at ****************************************************** We are here to help and ensure your complete satisfaction.
  We appreciate the opportunity to address and resolve your concerns. New York Tribeca Group LLC is committed to providing high-quality service while respecting the preferences and privacy of all individuals. Thank you for bringing this matter to our attention, allowing us to improve our practices.
  Warm regards,
  Customer ********************
  New York Tribeca Group LLC
  *****************************************************
  Phone: **************
  Email: *****************************************************

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *************************** and another employee of this supposed ****** Group located at ********** violated the *** Do Not Call regulation by continuously calling my phone number and refusing to remove from from their spam calling lists.

  Business response

  03/19/2024

  Dear ***********************,
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We at New York Tribeca Group LLC are sincerely apologetic for any inconvenience and frustration caused by the calls you have received from our representatives, *************************** and another employee. We understand the seriousness of your complaint, particularly regarding the violation of FCC Do Not Call regulations, and we are committed to addressing this issue immediately and comprehensively.
  Immediate Steps We Have Taken:
  Review and Compliance Check: Upon receipt of your complaint, we initiated an immediate review of your interactions with our team. We have verified that your number is now placed on our internal Do Not Call (DNC) list to prevent any future communications to you from our company.
  Employee Accountability: We are specifically addressing the conduct of *************************** and the mentioned employee. We are ensuring that both understand the gravity of the breach in protocol and are taking appropriate disciplinary actions.
  Reinforcement of Policies: We are reinforcing our training on FCC Do Not Call regulations with all our staff to ensure strict compliance. This includes comprehensive education on the importance of respecting individuals' requests to be removed from call lists and the legal requirements we must adhere to.
  Enhanced Monitoring and Oversight: To prevent a recurrence of such issues, we have implemented enhanced monitoring of our call practices. This will ensure that our commitment to compliance with DNC regulations is upheld across all customer interactions.
  Our Commitment to You and Our Customers:
  We deeply regret any distress our actions have caused. It is our priority to operate within the bounds of the law and with the highest ethical standards. Ensuring the satisfaction and respect of our customers' preferences is paramount to us.
  Further Assistance:
  Should you have any additional concerns, questions, or if there's anything more we can do to reassure you of our commitment to rectifying this situation, please do not hesitate to reach out directly to our Customer ******************** at ************** or via email at *****************************************************.
  We appreciate the opportunity to address and resolve your complaint. New York Tribeca Group LLC is dedicated to improving our services and ensuring that we maintain the trust and respect of our customers and the wider community.
  Thank you for allowing us to address this issue.
  Warm regards,
  Customer ********************
  New York Tribeca Group LLC
  *****************************************************
  Phone: **************
  Email: *****************************************************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New York Tribeca Group LLC - ************** PHONE: ************** EMAIL: ******************************************************* ADDRESS: ********************************************************************* Tribeca Group won't stop cold calling my business number. I've asked to be taken off their call list multiple times. This seems to be a issue with them often by other customers as well. We've requested that we be put on the Do NOT Call List and this hasn't happened.

  Business response

  03/19/2024

  Dear ***********************************,
  We have received the details of your complaint (ID# ********* filed with the Better Business Bureau regarding the unsolicited cold calls to your business number. On behalf of New York Tribeca Group LLC, I would like to extend our sincerest apologies for the inconvenience and frustration that you have experienced as a result of these calls.
  Immediate Corrective Measures:
  Confirmation of *** List Addition: We have taken immediate steps to ensure your number is now included on our internal Do Not Call (***) list. This action guarantees that you will not receive further unsolicited calls from our company.
  Investigation and Accountability: We are conducting an in-depth review of why previous requests to be added to the *** list were not actioned appropriately. This will help us identify any lapses in our processes and implement corrective measures.
  Reinforcement of Policies: We are reinforcing our internal policies and training regarding the respect of *** requests. This includes emphasizing the importance of promptly actioning such requests to all staff involved in outbound communications.
  Ongoing Monitoring: To ensure adherence to our revised processes, we have enhanced our monitoring and auditing mechanisms. This will help prevent recurrence of this issue and ensure compliance with *** requests.
  Our Commitment to You:
  We deeply regret the distress our actions have caused you. It is never our intention to harass or cause inconvenience to anyone. We value your feedback as it helps us identify areas for improvement in our service delivery.
  Further Assistance:
  Should you have any additional concerns or require further clarification, please do not hesitate to reach out directly to our Customer ******************** at ************** or via email at ****************************************************** We are committed to ensuring your complete satisfaction and addressing any issues you may encounter.
  We appreciate the opportunity to address and resolve your concerns. New York Tribeca Group LLC is dedicated to providing high-quality service while respecting the privacy and preferences of all our clients and the wider community.
  Thank you for bringing this matter to our attention.
  Warm regards,
  Customer ********************
  New York Tribeca Group LLC
  *****************************************************
  Phone: **************
  Email: *****************************************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company never stops calling!!! *** already told them I am not interested in their services and to stop calling. Theyve called 4 times just today!!! So sick of it. It sounds like they do this to everyone this is harassment

  Business response

  03/19/2024

  Dear *****************************,
  We are writing in response to your complaint filed with the Better Business Bureau (Complaint ID: ********* regarding repeated calls you have received from our company. First and foremost, please accept our sincerest apologies for the inconvenience and frustration these calls have caused you. At New York Tribeca Group LLC, we strive to maintain respectful and positive interactions with the community, and it is clear in this instance that we have not lived up to those standards.
  Immediate Corrective Actions:
  Internal Do Not Call List: Upon receiving notice of your complaint, we immediately added your contact information to our internal Do Not Call list. This action ensures that you will not receive any further communications from us.
  Review and Investigation: We have launched a thorough investigation to understand why your previous requests were not honored, including a review of our call records and interactions with our team. This will help us identify and rectify any breakdowns in our internal processes.
  Staff Training: In response to this incident, we are conducting additional training with our staff to reinforce the importance of adhering to consumer requests to cease communication. This includes a review of our policies and procedures to ensure compliance with all regulatory guidelines and ethical standards.
  Enhanced Monitoring: We are implementing stricter monitoring and oversight mechanisms to prevent similar occurrences in the future. Our goal is to ensure that all requests to stop communications are respected and actioned promptly.
  We deeply regret any distress or annoyance our calls have caused you, and we are committed to taking the necessary steps to prevent this from happening again. Your feedback is invaluable in helping us improve our services and practices.
  Further Assistance: Should you have any additional concerns or if there is anything further we can do to assist you, please do not hesitate to reach out directly to our Customer ********************* We are dedicated to ensuring your complete satisfaction and addressing any issues you may face.
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address and resolve your concerns.
  Warm regards,
  Customer Relations Department
  New York Tribeca Group LLC
  *****************************************************
  Phone: **************

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Won't stop cold calling my business number, which has to be answered every single time. I've asked to be taken off the list multiple times. This seems to be a issue with them often by other customers as well.

  Business response

  11/08/2023

  Case #: ********
  Dear **************,
  We have received your complaint concerning repeated calls to your business number and the challenges you've faced in having your request to be removed from our call list honored. We regret any inconvenience this has caused and would like to extend our deepest apologies for the disruption to your work.
  Our records indicate that following your request, immediate actions were taken to add your number to our Do Not Call (DNC) list. Typically, this procedure is effective immediately and is designed to prevent further calls. However, upon further investigation into your case, it appears that technical issues within our call management system were responsible for the continued communications, despite our intention and efforts to comply with your request.
  To address and resolve these technical issues, we have taken the following steps:
  Conducted a comprehensive review and update of our call management system to rectify any faults that *** have led to this oversight.
  Initiated additional checks and balances to monitor compliance with DNC requests more effectively.
  Instituted additional training for our staff to ensure that all customer requests are processed and confirmed in a timely and efficient manner.
  We understand the importance of these calls in the day-to-day operation of your business and assure you that we are making every effort to ensure that this situation does not recur.
  Should you experience any further issues or if there is anything more we can do to assist you, please contact us directly at **************. We are here to help and ensure your complete satisfaction.
  Thank you for your understanding, and once again, we apologize for any frustration or inconvenience this *** have caused. We value your business and are committed to providing you with the highest level of service.
  Kind regards,
  New York Tribeca Group
  Customer Relations Department
  *******************************************************************
  **************
  
  

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