ComplaintsforNew York Tribeca Group LLC

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have asked multiple times to be removed from being called. I drive for a living so the constant calling from them is unacceptable. My business office as also asked them on my behalf to stop calling every day and to remove us from being called. And each time they get some sarcastic remark for the agent on the phone. Today when once again they were asked to take us off the call list and to stop calling us every day multiple times a day, my business manager was told no they will keep calling every day. I am to the point where I am going to get my attorney involved as this is interrupting my daily business. I have been dealing with this for way to long and want it to stop now.

  Business response

  11/08/2023

  Case #: ********
  Dear ****,
  We are writing to extend our most sincere apologies for the continued inconvenience you have been experiencing due to the repeated calls from our team. The situation you describe is concerning and does not reflect the respectful and considerate customer service approach that ********************** aims to provide.
  Upon receiving your complaint, we immediately launched an investigation to understand the breakdown in our 'Do Not Call' process that has led to these repeated disturbances. It has come to our attention that despite multiple requests, there has been a failure in our internal systems to register and action your desire to cease communications due to a third-party technical error. This oversight is unacceptable, and we are taking comprehensive steps to ensure that it does not happen again.
  Furthermore, the manner in which these requests were handled by our agents is deeply troubling. We expect our team to treat every client and their representatives with the utmost respect, and any deviation from this expectation is taken very seriously. The agents involved have been identified and will undergo retraining to ensure they meet the professionalism that our clients deserve.
  As an immediate corrective action, we have ensured that your contact details have been removed from all *********** lists. Additionally, we have initiated a review and update of our communication protocols to fortify the efficiency of our 'Do Not Call' compliance. We are implementing rigorous training and stricter monitoring to uphold the preferences of our clients and prevent any future occurrence of such issues.
  We truly regret that this matter has reached a point where it has impacted your daily business operations and caused you to consider legal avenues. New York Tribeca Group values your peace of mind and the smooth running of your business, and we are committed to rectifying this situation to your complete satisfaction.
  To discuss this matter further or confirm the cessation of all calls to your numbers, please contact our Customer ******************** directly at **************. We are at your disposal to address any additional concerns you may have.
  Thank you for your patience and for bringing this to our attention. We are dedicated to resolving this promptly and ensuring that your experience with New York Tribeca Group improves moving forward.
  Warm regards,
  
  New York Tribeca Group
  Customer ********************
  *******************************************************************
  **************
  
  

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have asked in writing and on the phone for this company to stop with the harassing emails and phone calls that occur almost every day from multiple employees of this company. This company has not stopped and has no forced me to waste more of my time to keep reporting all of these instances now to the proper agency for harassment.

  Business response

  11/08/2023

  Case #: ********
  Dear *******,
  We have thoroughly reviewed your recent communication concerning the unwanted emails and phone calls you have been receiving from our company. We deeply regret the inconvenience and distress these communications have caused you. It is apparent that our conduct has not only disrupted your day-to-day activities but has also fallen significantly short of the professional standard we hold ourselves to at New York Tribeca Group.
  Please be assured that as soon as we were notified of your request to cease communication, we took immediate action to add your information to our Do Not Call (DNC) list. This should have halted all telephone correspondence from our company to you. We take full responsibility for any communications that were inadvertently sent following your request, and we are conducting a rigorous internal investigation to determine why your initial requests were not fulfilled in a timely and appropriate manner.
  In addition to this, we are:
  Conducting a comprehensive audit of our outreach protocols to ensure strict compliance with all DNC requests.
  Reviewing our training programs to reinforce the importance of respecting potential customers' communications preferences among all our employees.
  Implementing enhanced monitoring systems to track compliance with requests for removal from call and email lists, preventing future lapses.
  Evaluating our customer service management processes to expedite the handling and acknowledgment of all such DNC requests.
  We understand that your time is valuable, and it is never our intention to cause frustration or to contribute to an environment that could be perceived as harassing. New York Tribeca Group is taking steps to address this issue head-on to ensure that the privacy and preferences of individuals like yourself are given the highest priority moving forward.
  Should you continue to receive any further communications from us despite these measures, we urge you to contact us immediately at **************. Our Customer ******************** will prioritize your call to ensure that any oversight is rectified promptly.
  We extend our sincere apologies for any stress this situation has caused. We respect your decision to report this matter to the appropriate agency, and we are prepared to cooperate fully with any inquiry that *** result.
  Thank you for your patience and for alerting us to this critical issue. It is our hope that the actions we are undertaking will prevent such an occurrence from happening in the future, to you or to any other individual.
  Sincerely,
  New York Tribeca Group
  Customer ********************
  *******************************************************************
  **************
  
  

• Initial Complaint

  05/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My name is *********************** and I am a small business owner. We are a paint contractor and been in business since ***** " Dad And Daughters Superior Painting LLC" Very quickly we began to get dozens and dozens of loan offers daily and soon one begin to stick out above the rest and it was the Tribeca Group both from ******** and from **********. After several conversations with ********************* was convinced that I could possibly qualify for a small loan of $4-5,000. The loan itself was not enough to really help my business much other than give me the opportunity to build my credit. ***** told me that their company accepted clients that others did not. Most lending companies like this want at least $10,000 a month in revenue. And I told ***** on the first conversation that we were only making $6,000 a month and his response was that with his company worked with a monthly revenue of only $4,000. It was still several conversations and emails later that I decided to go ahead with the application. And on the 22nd of this month I did fill out an online app sending them my social security number, my company tax I.D number and 4 months of my bank statements. ***** assured me that I would get a call either later that day or the next at the latest. After no call, no contact at all on the 24th, today I called them. First I was told he was in a meeting then I was told he would call back in 15 minutes and finally I was told he had left the building. So here is my complaint and desired outcome. NO ONE claims to have all of my sensitive info. my ss number , tax I.D number my bank statements. Everyone claims they don't have it. Now I even received a confirmation email telling me that my app had been received and I would be getting a call. I would like my info found and deleted. How can a company who loses that kind of info be trusted. ********************* laughed out loud at my anger and *************************** just kept trying to get my info again. These guys seem to have no supervision!

  Business response

  11/08/2023

  Case #: ********
  Dear ****************,
  We are writing to address the concerns that were brought to our attention regarding your experience with New York Tribeca Group. We deeply regret the distress and inconvenience that was caused by the recent interactions you had with our company. The level of service that was described in your complaint falls short of the standard that New York Tribeca Group has set and maintained throughout its operations.
  Upon receiving your complaint, an immediate and thorough investigation was conducted into the handling of your personal information. It was ascertained that your submission dated May 22, 2023, was indeed received and stored securely according to the stringent data protection standards we uphold. We want to assure you that your sensitive information was at no point vulnerable or mishandled while in our possession.
  Following the directive that we received from you to remove your personal details from our systems, your information was promptly and securely destroyed. We take the privacy and security of our clients information with the utmost seriousness, and we acted swiftly to honor your request.
  It was also discovered during our investigation that the level of customer service provided to you was not reflective of our protocols and expectations. Measures have been taken to address this with the individuals involved, and we are implementing additional training to reinforce the importance of professionalism and responsiveness.
  We have revisited our supervisory and oversight processes to ensure that all employees are fully aligned with our customer engagement policies. ********************** is dedicated to preventing such incidents in the future and to maintaining the trust and confidence that our clients place in us.
  Please be advised that your concerns were discussed at the highest levels of our management team, and substantial steps have been implemented to bolster our internal controls and customer communication practices.
  We understand that the situation has raised significant concerns for you, and we extend our heartfelt apologies for any stress this has caused. New York Tribeca Group values your feedback as it is essential in guiding our continuous improvement efforts.
  Should you have any further questions or need additional information, please do not hesitate to contact our Customer ******************** at **************.
  Thank you for bringing this matter to our attention, and we appreciate the opportunity to address and resolve the issues that were raised.
  Sincerely,
  New York Tribeca Group
  Customer ********************
  *******************************************************************
  **************
  
  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This merchant continues to email and call me long after I asked to be taken off their list.

  Business response

  11/08/2023

  Case #: ********
  Dear ******,
  I wish to extend our sincerest apologies for the unsatisfactory experience you recently encountered with our customer service team. It is with regret that we acknowledge our services did not meet your expectations, which is not the standard we strive to uphold.
  At New York Tribeca Group, we are committed to ensuring transparency and integrity in all our client interactions. Your feedback is crucial in maintaining this commitment. I can assure you that your concerns have been addressed with the utmost seriousness and have necessitated a comprehensive review of our procedures.
  Upon investigating the particulars of your case, we have found that our representative worked diligently to address your needs regarding being placed on the do not call list. Our records confirm that all appropriate measures were taken with attention to your concerns related to your DNC inquiry.
  We adhere to strict policies to conduct a detailed investigation into every reported incident. The trust you place in our business and the privacy you expect are of paramount importance to us. Our agents undergo rigorous training and continuous monitoring to ensure unwavering compliance with the high standards set by our company.
  Regarding Case #********, the incident has been formally recorded and escalated to our board of directors. The investigation has revealed the issue arose due to a third-party error. The representative associated with your case has been subjected to probationary measures as a result.
  Further to our findings, the quality assurance team has revised our policies and guidelines, fortifying our employee regulations and enhancing the scrutiny under which our operations are evaluated. This is part of our ongoing effort to provide additional layers of security and assurance for our valued clients such as yourself.
  We invite you to reach out to us directly at ************** should you have any more questions or require further assistance in this matter. Your input is highly valued and contributes significantly to our continuous improvement.
  Thank you for bringing this to our attention. It is proactive clients like you who help us better our services.
  Warm regards,
  New York Tribeca Group
  Customer Relations Department
  *******************************************************************
  **************
  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I filled out an application for funding on their site three weeks ago after receiving their invite to do so. They seemed to be legitimate based on reviews I read since I get alot of fraudulent finance companies reaching out. I needed to provide 3 months bank statements which is fairly sensitive data. I have not heard back since. I have called their main number several times over the past three weeks which always routes to voice mail (all selections route to the same voice mail and mailbox) and no one picks up the phone or returns messages. Ever. I also reached out several times to their ***************************************************** with no response back. This does not appear to be a legitimate business based on lack of response or ability to get ahold of anyone.

  Customer response

  05/01/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding New York Tribeca Group LLC has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm not sure how they received our company and personal information, as I have never applied for credit with this group. And to be honest I never would. My wife and I have been beaten up with a barrage of text, calls, and emails. We have (for years) kindly asked them to stop all communication and they seem to come even harder after the request. They have been very rude, condescending, used very fowl language. One of their people even said he was my wife's boyfriend and tried to discuss the things he wanted to do to her. All because I asked for it to stop. This has to stop. Next call is to the police. I know they will answer with the standard reply, so I'm sure this will do no good. However, I wanted to exhaust all options before bringing the authorities into this.

  Business response

  03/27/2023

  Case(ID# *********
  Dear *********************,
  I am very sorry that you had such a poor experience with our contact center. I apologize for your experience.
  Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. After a thorough investigation, I have concluded that your contact details were successfully added to the *** database. Case #******** has been documented, presented to the board of directors and preventative measures were taken. The quality assurance committee has updated policies and procedures, employee rules and regulations, general guidelines and set forth stricter monitoring standards.
  We value your business and your privacy. To assure absolute customer satisfaction, all agents are thoroughly evaluated, trained and monitored to guarantee 100% adherence to company standards of New York Tribeca Group.
  Please feel free to contact us at ************, so that we may be able to better assist you in resolving your concerns. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.
  
  Tell us why here...

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  This is the exact copy and past response they use for every complaint.  Nothing new or changed.

   

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  03/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am sent multiple emails from various domains and email accounts all claiming to be from Tribecca group. I am a small healthcare business and this company is extremely harrassing. If I had the money I would slap a lawsuit on them for harrassement and disturbance to my peace. I keep blocking an address and another email comes back with a different address. I can't stop them from emailing me every single day multiple times per day.

  Business response

  03/09/2023

  (ID# ********* Dear ,*********************** I am very sorry that you had such a poor experience with our contact center. I apologize for your experience.Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. After a thorough investigation, I have concluded that your contact details were successfully added to the database. (ID# ********* has been documented,The quality assurance committee has updated policies and procedures, employee rules and regulations, general guidelines and set forth stricter monitoring standards.We value your business and your privacy. To assure absolute customer satisfaction, all agents are thoroughly evaluated, trained and monitored to guarantee 100% adherence to company standards of New York Tribeca Group.Please feel free to contact us at **************, so that we may be able to better assist you in resolving your concerns. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.

   

  Regards,

  ***********************
  New York Tribeca Group LLC

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company uses spam to constantly market their product. We have NEVER done business with them yet they continually send us email spam. We have asked dozens of times for them to stop. We have even resorted to foul language in email replies in order to have them block us but to no avail. the continually harass with spam emails. When we attempt to use their email unsubscribe feature, our malware software sets of alarms about their link. then we get a barrage of emails with no unsubscribe link. When we call their offices, their staff on the line laugh on the other end and hang up. (sounds like a boiler room of sales people in the back ground) Their spam abuse gets worse the more we complain. we just want these people to stop annoying and harassing us with their email spamming and lies and texts and whatever else they attempt to do to cuircumvent our attempts to keep them away from us. Very bad business and very bad abuser of spam emails.

  Business response

  01/26/2023

  
  Dear ,*************************
  I am very sorry that you had such a poor experience with our contact center. I apologize for your experience.
  Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. After a thorough investigation, I have concluded that your contact details were successfully added to the database. Case #******** has been documented. The quality assurance committee has updated policies and procedures, employee rules and regulations, general guidelines and set forth stricter monitoring standards.
  We value your business and your privacy. To assure absolute customer satisfaction, all agents are thoroughly evaluated, trained and monitored to guarantee 100% adherence to company standards of New York Tribeca Group.
  Please feel free to contact us at **************, so that we may be able to better assist you in resolving your concerns. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.
  
  Regards,

  ***********************

   

  Customer response

  01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was never a customer of this company. their "form letter" reply is also less than succinct and accurate regarding future contact. Please understand, we have NEVER been a customer, never wish to be a customer and NEVER wanted their emails. Their reply to my complaint seems to totally miss this point and reads more like a form letter which covers customer issues, but what about people who are not customers, never were customers and never want to be a customer. yet they continually email us and call our phones as do similar types of companies also do who sell the same financial product as Tribeca group. 

  I have no idea how they got our contact information but as we seem to get A LOT of these harassing emails and phone calls from companies that offer the same sort of financial product as them, my guess is that these guys all share and or sell contact information between themselves and then spam and email people like us. THAT IS PRECISELY WHAT I WANT TO STOP!! My attempts at contacting them have not been ANYTHING NEAR what their letter describes as their way of handling things. As far as my opinion is concerned it is all lies and all i need is a reply that states they will never attempt contact with us ever again and leave us alone!!

  Their reply also seems to glass over the issue By explaining to me how much you care for their customers (we are not a customer, never wish to be a customer and never asked for any contact from them). In short, I do not wish any interaction with them or their organization, we just want the harassing attempts to sell us whatever their product is... to STOP!!  We want this organization to not sell our contact information to others and we want our contact information to be DELEATED/FORGOTTEN/FOREVER GONE and not ADDED to some data base. We just simply wish to NOT BE HARRASSED! 

  I have already begin the processes of getting their emails and domain names blacklisted at ******* (their website and emails are managed by ****** so that is my point of contact to get their IP addrsses, domain names and emails placed into a "Red Flagged" sort of Status. We have tried forwarding these emails to the **** DHS and others with less than stellar results. Our recent attempts to go through the actual registrars of their websites seems to be working better. This is why when I see one of the spammers list BBB on their email, I do everything in my power to also broadcast our displeasure with their less than ethical means of sales. 

  In simplest terms, they only need state they will never contact us again, that they will leave us alone, that they will not try and resell our contact information and that they understand we simply wish their harassing emails and calls to cease and desist. Then the problem will be solved.  We don't want to call them, speak to them, interact with them, nor do we care how they treat their customers or what internal policies they have. Just leave us the... heck.. alone!

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  03/09/2023

  ID# ************* ,*************************

  You were successfully added to the do not contact list and I assure you,
  you will no longer experience any issues. I have also confirmed that
  your business email address is on the do not contact list as well. I
  apologize that we were unable to exceed your expectations and satisfy
  you fully. Our goal is to maintain 100% transparency with all clients. I
  want to assure you that we take matters of customer service very
  seriously and all representatives work within strict ethical and
  professional guidelines. After a thorough investigation, I have
  concluded that your representatives were diligent in fulfilling your
  request to be removed from the contact list. Your contact information
  has been successfully added to the do not contact registry. The entire
  database has been scrubbed to prevent the inclusion of your business
  contact information into future campaigns. Our records indicate our
  staff had taken all the necessary precautions in attending to your
  credit inquiry-related concerns. Our strict guidelines require a
  thorough investigation of every incident. We value your business and
  your privacy. To assure absolute customer satisfaction, all agents are
  carefully evaluated, trained and monitored for 100% adherence to company
  standards of New York Tribeca Group. All outbound phone numbers
  utilized were tested and verified to have call-back features enabled and
  are working as designed. The call center had been troubleshooted and
  there are no issues at this time.Case #ID# ******** has been documented and
  presented to the board of directors. The outcome was determined to be a
  third-party integration error. The customer relations attendants
  involved in this incident had been selected for additional monitoring.

   

  
  
  
  
  ***********************
  New York Tribeca Group LLC

   

  Customer response

  03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have tried to unsubscribe from their marketing practices and they continue to create different email addresses to send their SPAM from. No matter what I do with my SPAM filter in my firewall, they circumvent it each time. Just to send me harassing emails to get funding. I have told them verbally to stop and they continue to call from other numbers as well. the lasted time is today at 7:52pm from ***************************************************** there has been 3 attempts to contact me via phone today from them and they have sent 3 emails as well from different people to engage in verbal abusive calls.

  Business response

  01/19/2023

  Case #: ********

  Dear **********,
  
  I am very sorry that you had such a poor customer service experience with one of our representatives. I apologize that we were unable to exceed your expectations and satisfy you fully.
  Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines.  
  Our strict guidelines require a thorough investigation of every incident. We value your business and your privacy. To assure absolute customer satisfaction, all agents are carefully evaluated, trained and monitored for 100% adherence to company standards of New York Tribeca Group.
  Case #********  has been documented and presented to the board of directors. The outcome was determined to be a third-party error. Your customer relations attendant has been placed on a probationary restriction. The quality assurance committee had updated policies and procedures, employee rules and regulations, general guidelines, set forth stricter monitoring standards, and added additional levels of protection for our clients.
  Please feel free to contact us at ************, so that we may be able to better assist you in resolving your concerns. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.
  
  Regards,
  
  *****************************
  New York Tribeca Group
  Customer Relations

  Customer response

  01/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  At no time did they state that they will cease all communications to my company. They have continued to harass and harass and harass our business day in and day out. Once my firewall blocks an email address from coming in from that entity that domain they change the person's name and send another email multiple times a day. Nothing has been corrected nothing has been addressed. It appears the board of directors have no clue on how to address disciplining their third party call center

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  03/28/2023

   ID# ********.
  Dear *******************
  ,
  I am very sorry that you had such a poor experience with our contact center. I apologize for your experience.
  Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. After a thorough investigation, I have concluded that your contact details were successfully added to the *** database. Case  ID# ********. has been documented, presented to the board of directors and preventative measures were taken. The quality assurance committee has updated policies and procedures, employee rules and regulations, general guidelines and set forth stricter monitoring standards.
  We value your business and your privacy. To assure absolute customer satisfaction, all agents are thoroughly evaluated, trained and monitored to guarantee 100% adherence to company standards of New York Tribeca Group.
  Please feel free to contact us at ************, so that we may be able to better assist you in resolving your concerns. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.
  
  Chief Marketing Office
  
  ***************************, 
  
  
  
  
  
  
  

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory...if it were actually true. We have been through this scenario too many times to count with your business. Yet it continues to this very day. I received another email from the same person this morning. So for you to say it has been addressed...is a provable and complete lie once again. The harassment continues and your internal practices allow for these actions to continue without repercussions. This behavior is clearly authorized by upper management in your facilities as it continues to occur. So until this behavior stops, I will continue to report your business to whoever will listen.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  12/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business is constantly emailing and calling me. Even so I have opted out multiple times. I want them to honor my opt out.

  Customer response

  01/10/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by New York Tribeca Group LLC regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Business response

  01/19/2023

  Case #:********
  
  Dear   ******************************,
  
  I apologize for such a poor customer service experience with one of our representatives.
  Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. After a thorough investigation,
  Our strict guidelines require a thorough investigation of every incident. We value your business and your privacy. To assure absolute customer satisfaction, all agents are carefully evaluated, trained and monitored for 100% adherence to company standards of New York Tribeca Group.
  Case #******** has been documented and presented to the board of directors. The outcome was determined to be a third-party error. Your customer relations attendant has been placed on a probationary restriction. The quality assurance committee had updated policies and procedures, employee rules and regulations, general guidelines, set forth stricter monitoring standards, and added additional levels of protection for our clients.
  Please feel free to contact us at ************, so that we may be able to better assist you in resolving your concerns. Your feedback is always appreciated. I would like to personally thank you for being proactive in bringing this matter to my attention.
  
  Regards,
  
  *****************************
  New York Tribeca Group
  Customer Relations

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩