We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financing

Synergy Capital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone from Synergy Financial has been calling me on a daily basis. They call from various local numbers which they have likely spoofed. As it is a local number I tend to answer as I have a business and it could be a customer trying to reach me. I have repeatedly asked them to take me off their calling list, but they continue to call.

    Business Response

    Date: 11/04/2024

    We apologize for your experience but unfortunately, we are not responsible for the calls you are receiving. We do not have any affiliation with Synergy ******************* we are Synergy Capital.

     

    Please contact them with your complaint

    *******************************************

    ******* ********* ******* ********* ********************************** ******* ***********  ************************************************************************  *************************************************************************************************************************  ********************************************************************************** ************** * *** ************** * *****  *************************************************************************


    Customer Answer

    Date: 11/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple calls daily from Synergy Finance. I have asked repeatedly to be removed from their call list. The constant calls are very disrupting to running my businesses. I block every number they call me from but yet they keep calling from a new number each time. Next step would to be contact my attorney and file a harassment suit.

    Business Response

    Date: 05/17/2024

    We apologize for the inconvenience these calls may have caused you but unfortunately, we are not the company that is calling you. We are not affiliated with Synergy Finance in any way. We can provide you with their contact information so that you can contact them with your complaint.

    *******************************************


    Synergy Financial
    Synergy Financial
    synergyfinancellc.com
    Contact Information
     ************************************************************************
     ********************************************************************
     ***************************************************************************************
    ************** - Fax
    ************** - Phone
     ***************************************


  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting each day from different numbers, all claiming to work for Synergy Capital, looks like they gave out my number to call centers in 3rd world countries, there is really no price too high for annoying other people in a way that is illegal, first they need to stop calling, and they should compensate us for every call we got.

    Business Response

    Date: 03/07/2024

    We apologize for your inconvenience but unfortunately our company Synergy Capital are not calling your business. Your business and/or their contact information is NOT in our dialing system. Furthermore, we do not sell company information and/or have any relationships with foreign/international call centers. We are often mistaken with Synergy Financial who does have an international call center and may be the company calling you. I will provide their contact information below so that you can forward your complaint to them. 

     

    *******************************************


    ******* ********* ******* ********* ********************* ******* ***********  *************************************************************************************************************  ***************************************************************************************************  *************************************************************************** ************** * *** ************** * *****  ***************************************

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me several times a week. I have been rude, I have been nice, I have explained that I do not need financial assistance, I have asked for my number to be removed. Nothing stops them. They have even been rude to me. My name is ***** and the dude even said " Wow, you really are a *****." I want them to stop calling.

    Business Response

    Date: 02/08/2024

    We sincerely apologize for the inconvenience these calls may have caused you and your business. We have removed the phone number provided to our internal do not call list however this will not stop other companies from calling. If there are additional phone numbers you would like to add to our Do not call list please email ***********************************

    Customer Answer

    Date: 02/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting multiple calls per day from Synergy Capital, which I've never requested services of. Despite repeated requests to be taken off of their call list, they keep calling.

    Business Response

    Date: 12/08/2023

    We apologize for any inconvenience these calls may have caused you and your business. Please provide the number we are calling so that we can add it to our internal dialing system. I have searched  ************** and it is not a number that we Synergy Capital are calling. If there is another number you would like to provide, please email ***********************************

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is calling me approximately 5 times per day despite my continued requests to remove me from a list. They keep saying they are calling because I requested funding from somewhere which I did not do. They are calling mostly from the number ************.

    Business Response

    Date: 11/10/2023

    We sincerely apologize for any inconvenience these calls may have caused your company. We have taken the liberty of removing your number from *********** system and added it to the Do No Call List, however we can not stop any other companies from calling.

  • Initial Complaint

    Date:05/17/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/16/2023 Synergy Capital contacted me three times at ************ and ************ via our internal system Although this company is located in ********, they called with local area phone numbers. The phone call begins in silence and then a tweet will come on the line which is usually indicative of a VOIP line. I inform all callers that all calls are recorded They began trying to issue their sales pitch to which I politely declined and they began berating me with insults and backhanded remarks. *** from Synergy has contacted me multiple times and is rude every single time asking if I think this is a "game." Even asking for the name of the rep and the name of the company proved difficult as *** repeatedly refused and demanded answers from me about my revenue. A totally ridiculous and obnoxious situation with offers I never asked for and continue to reject. I am not interested in working with these company ever considering they don't understand a simple no. I have the audio recordings and will be logging them for any future incidents.Is this standard practice for Synergy that the reps are obnoxious, disrespectful, and allow to berate members of the public?Is this standard practice for Synergy that the reps can refuse to provide their name or the name of the company?Is this standard practice for Synergy to continue to contact companies who have explicitly requested to be put on a do not call list?

    Business Response

    Date: 05/19/2023

    We sincerely apologize for any inconvenience these calls may have caused. We have removed your number from  our internal calling list and added it to our Do Not Call List. If there are any additional numbers you would like added to our DNC list please email ************************************ Again, we do apologize for any inconvenience these calls may have caused.

    Customer Answer

    Date: 05/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,
    **



     

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm getting these same annoying phone calls couple of times a week, starting always with the same area code: 917 (the remaing numbers are all different, though). They're claiming to call from Synergey Financing (or maybe it's called Synergy Capital). They always start with wanting to speak to the "business owner". I've already tried anything from telling them not to call again to imediately hanging up... and to even pretending that they had dialed a wrong number and that this was not a business. Yet they still won't stop calling. My local phone company is unfortunately not able to block their number(s).

    Business Response

    Date: 05/09/2023

    Please contact the correct company with your complaint. You are referring to Synergy Financial, we are Synergy Capital. We do not have any record of calling your business. Please contact Synergy Financial directly. Thank you 

    Customer Answer

    Date: 05/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

  • Initial Complaint

    Date:04/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite asking several times to be taken off their list (3 times in one call today) they still keep asking. The caller(s) are beyond rude. Laughing at me, belittling me, and in the past I even had a caller accuse me of "not owning my business"? Today the caller even said they use fraudulent underwriting!! Couldn't believe he was willing to say that out loud? When I said I won't be doing business with anyone who does fraudulent contracts he kept asking me why I didn't "want the money". These calls border on harassment and their own representatives admit they are fraudulent. Even if I wanted capital it will NEVER be with this rude company with zero customer service.

    Business Response

    Date: 04/14/2023

    We sincerely apologize for any inconvenience these calls may have caused you and your business. We have removed your phone number from our internal calling list and have added it the Do Not Call list. Have a good day, again we apologize for the inconvenience 

    Customer Answer

    Date: 04/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:03/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non stop calls. Multiple times a day. I have contacted an attorney. I am on the National Do Not Call Registry, yet they think they can just keep calling me.

    Business Response

    Date: 03/31/2023

    We sincerely apologize for any inconvenience these calls may have caused your company. We have removed your number from our data base and added to our internal do not call list. Again we apologize and you will not be contacted again by Synergy Capital

Synergy Capital is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.