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Business Profile

Food Delivery

Blue Apron, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a weekly Blue Apron subscriber. I had a delivery confirmed for Tuesday 5/31 including three meals and a side order. The delivery was charged to my credit card and scheduled to arrive yesterday, but it never showed up. I would like for my Tuesday 5/31 weekly food delivery to be shipped immediately (even if it arrives later in the week). The order was confirmed on the Blue Apron website and needs to be fulfilled. Thank you.

    Customer Answer

    Date: 06/26/2022

    Better Business Bureau:

    At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up under a discount for veterans. The initial offering stated that the discount would be the same over 5 shipments unless add-ons were chosen. The first order was charged as expected and arrived on time at a price of $***** The 2nd order was charged to my account at a price of $72.33 a difference of $30.59. I contacted customer service and the rep told me that I had add-ons totalling $6 and that shipping ($9.99) had been free on the first order. The sign up process doesn't do a good job of pointing out that you will be paying a extra $10 after the initial free shipping. Furthermore $15.99 + ***** = ***** not $72.33. When I attempted to bring this up the customer service representative told me that I could go and look at the invoice. I attempted to cancel my account after what I considered rude and unhelpful customer service and was unable to do so, as the cancelation button was disabled. The customer service rep cancelled my account immediately but didn't offer any other recourse. Blue Aprons offer was less than transparent and at best misleading. When a customer service rep ******** with fuzzy math that doesn't even add up and then attempts to put the problem back on the customer, as have to suspect that this is a management issue and that these folks are just following deceptive policies. I requested a transcript of the chat session but did not recieve one. I took screenshots but did not get the complete conversation.

  • Initial Complaint

    Date:05/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April, I received a $140 gift certificate to Blue Apron from a friend. The certificate is *******************.They are withholding approximately $54 and they say I have to give them a credit card and increase my funds and order more food. With just $54, I cannot order anything they have so they suspended or terminated my login credentials based on not having given them credit card.I just want to redeem the balance for either the person who gave me the gift or they can let me have it or send me $54 worth of something. But it is a scam to require a gift recipient to give credit card when trying to just redeem the amount of the gift. Now I have to tell the gift giver that $54 of her money went down the drain at Blue Apron or into their bank, but neither she or I got it. A credit back to the person who gave it would be best at this point. ***************************.***** *******

Blue Apron, Inc. is NOT a BBB Accredited Business.

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