ComplaintsforFreshly Inc.
Food Delivery
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
**************** has been terrible. They changed my delivery date from the desired date I had. When I called to inquire more about it and the possibility of canceling the order, the rep went ahead and canceled it anyways even though I decided against canceling when they said the best they could do was give me a credit. I then called back on the scheduled delivery date shocked they canceled it and have been on a call requesting the full refund for 2+ hours. Their support team is incompetent of listening to you or handling the actual problem presented.Initial Complaint
08/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The store didn't ship but he refused to refund the policy is very bad and she said it will be shipped in 2 days,freshly helped me cancel the shipment but didn't get my money back,He said he refused to refundInitial Complaint
08/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I made a cancellation 2 days before delivery and I was still charged, I contacted them multiple times for a refund and it was rejected,Hope you guys can help me get them to refund me thanks?Initial Complaint
08/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I cancelled my order and they won't give me a refund. i donot need credit?they can only refund it to me on Store credit.Transaction Information Type Sale Amount $32.15 USD Transaction Date Aug 06 2022, 01:18 AM CDT Order ID ******** Approval Code 25702C Status Settling They can cancel the order. But it can only be returned to In Store Credit. **************** doesn't deal with the problem just puts me on hold and hangs up. Trick me into being processed and hang up. I've tried many times with the same result. It's outrageous what they're doing. Force me to buy it. Please deal with this matter. thank youCustomer response
09/04/2022
Better Business Bureau:
At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.
Sincerely,
*************Initial Complaint
08/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Freshly sent me a marketing email. I opened the email and read it. I also went to their website to see if anything was new or different. They used this activity to reactivate my membership. My membership was canceled 2 years ago. If I had not noticed and read an email from me then. They would have charged my card and shipped me product. I called them and they said yes. They were in the process of charging my card. And they said yes it was because I opened their marketing email. I managed to stop the charge to my card, but only by luck. This is an unethical and possibly illegal practice. I did NOT request anything from the.Customer response
08/27/2022
Better Business Bureau:
At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a $50 gift card on Freshlys website on 6/27/22. The individual that I purchased it for was told by Freshly that the gift card is invalid and to call their 3rd party that collects payment. The money was taken from Freshlys website. They should not put this on someone else else. Anyhow, the number that they gave me was for ***** Airlines! Seriously! What kind of scam are these people running! If they arent going to honor the gift card, I want my money back. I cant seem to get anyone with the company to help me.Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a $500 gift card from *********** on 7/2/22 to be sent to my mother's email address so she could redeem on the website (order no. **********). My mom recently returned home from a long stay in the hospital and asked for a meal prep and delivery service to use while she was convalescing. It was my understanding from review of the freshly site and online chat w/ a customer svc rep that the gift card could be used until it was depleted. I inquired w/ customer service as I was unclear whether to purchase a gift card in the amount of either $250 or $500 (the only available options on the website) and was told (of course) that the latter amount would offer my mom the best options. I now understand that the $500 must be used for a single week of meals, and cannot be used until the funds on the card are depleted. I was informed today by a freshly rep that my mom could order $500 in meals for the week and give away the extra meals if she did not want to eat them all. I find the foregoing to be completely unreasonable and not what I understood of how the service worked when I completed the order. The same rep also informed me, interestingly, that he could not locate my order in his system and had no record of my purchase (despite the charge on my Amex, which I confirmed today, and the multiple emails that I rec'd from freshly that include the order number provided above). I would like the entire purchase refunded, or, alternatively, I am happy to have my mom order what she wants for the single week and have freshly reimburse the difference (thus, if she orders $250 in meals for the week, I will pay for that and get a refund for the remaining $250). I've emailed inquiries re: the foregoing to freshly customer service and have not rec'd a response. Additionally, although I attempted to contact the company via telephone today, I sat on the line for 10 minutes waiting to speak with a customer service supervisor and ultimately hung up. Thanks.Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Freshly charges charges customers $99 for a yearly fee for their Freshly Plus membership. Over the past few months, after having renewed the membership earlier this year, I have experienced a number of issues with their deliveries and quality control for their meals. For example, there have been many delivery delays and instances where pieces of plastic have been found in their food. I realized their service was not something a consumer could fully rely on. As a result, I decided to cancel my membership with Freshly. I asked for a refund on my $99 membership--which was initially paid for with the assumption that I would receive reasonable service from this company. However, they denied a refund (even prorated) and kept repeating their policy that a refund would only be provided within 3 days of subscribing to their membership. It is clear this unreasonable duration does not provide any reasonable means against issues arising with Freshly's service during the course of the membership term. Due to Freshly's poor quality control and service, I would greatly appreciate a refund for the fee I paid under the assumption the company would be able to provide a reliable service.Customer response
07/23/2022
Better Business Bureau:
At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for a subscription for Freshly. The first order, I ordered 12 meals (3 days x 4 people). I received the meals June 5. When the meals were received, they looked nothing like the pics I had seen. I heated the first meal, and served it to my family on June 6. They literally would not eat it. It looked like mush and tasted like baby food. I thought perhaps it was just that particular meal, so I tried another one the next night - same experience. The flavor was off, the consistency was odd, family would not eat it. I cancelled my subscription on June 8. I received a message saying my account had been cancelled and I would not receive any further deliveries. Today, June 11, I received an email saying I have meals being delivered tomorrow. I went online and was able to CHAT with a customer service agent. She indicated that I had already been charged on the 7th, so I have to accept this shipment. In what she showed me, it indicated that the food was going into production on the 9th. So, when I cancelled on the 8th - they could have stopped production and credited me. However, they continued to process the order. The food is not good and my family will not eat it. The customer service agent said nothing can be done, and I cannot receive a refund for this order. When I asked to speak to a manager, she said that nobody else would give me a refund either. Very poor customer service.Customer response
07/08/2022
Better Business Bureau:
At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was charged for meal plan I had paused, and because of that, I cancelled my membership. I called to get my funds refunded and was told I had to use store credit. I do not want any future meals from this company. I just want a refund.
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Customer Complaints Summary
47 total complaints in the last 3 years.
2 complaints closed in the last 12 months.