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Business Profile

Furniture Consignment

Kaiyo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Consignment.

Complaints

This profile includes complaints for Kaiyo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kaiyo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kaiyo

      50 W 23rd St Fl 14 New York, NY 10010-5231

    • Kaiyo

      750 Lexington Ave Fl 9 New York, NY 10022-9847

    Customer Complaints Summary

    • 201 total complaints in the last 3 years.
    • 163 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company offered to pick up a couch from my home with the intent to sell it and pay me the proceeds from sale. Now i found out that the company does no longer exist and i have never even received any information from them, no couch, no payout, no warning about having the company close down.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February Kaiyo Accepted and picked up furniture from our house in **********************************/ #****** French Provincial Vintage Wide Dresser And Mirror French Provincial large dresser French Provincial side tables.First pick up was March 12, second was March 19th.The furniture was sold and my requests for payment have gone completely unanswered. I have sent multiple emails to ***************************************** as directed by the Kaiyo site, but to no avail.I can no longer access the tracking of sales, but per their website " Furnishare has detailed records of what would be owed to you."

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:

      At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:01/31/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaiyo furniture picked up my federal buffet piece on 1-27-24 . After some time I've been trying to get my ****** that is owed to me . Please help me , I'm unable to contact them and left many emails to no avale .

      Customer Answer

      Date: 02/26/2025

      Better Business Bureau:

      At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:01/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold a new wooden dresser (worth $400) to Kaiyo in August 2024, which they then sold to a customer through their website shortly after. I was owed $70.56 for the transaction, but received zero updates or explanation from Kaiyo. I reached out to the email address they referred me to (through this site: **************************************************************************************************) multiple times but still no response.

      Customer Answer

      Date: 02/16/2025

      Better Business Bureau:

      At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:01/22/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaiyo picked up my couch (worth ~$20,000 new; worth ~8-10k now) in July 2024. Then, Kaiyo listed it for sale on its website. Then, with no warning, Kaiyo's website went down. We have heard no update and cannot get the couch back, nor have we been updated as to being compensated for its value. We are pursuing the value of the couch, which Kaiyo has now effectively stolen from us.

      Customer Answer

      Date: 02/16/2025

      Better Business Bureau:

      At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:01/15/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company picked up my bed, sold it and never compensated me. I just keep emails promising a check that never arrives.

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From June 2023 to March 2024 I sold items through Kaiyo, accumulating a total payout of $2,562.81. On September ******* I submitted a request for cash payout of $2,562.81 and received a confirmation email it was being processed and have not heard since except the news of closing the business and an opportunity to file a claim, however unsuccessful finding out the steps to do that.

      Customer Answer

      Date: 01/20/2025

      Better Business Bureau:

      At this time, I have not been contacted by Kaiyo regarding complaint ID ********.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaiyo took my Room and Board Metro sofa with chaise (item #******) and sold it for $1275 in August 2024. I am owed $382.50. At the same time they took my Modernica Papa Bear Chair and Ottam (item #*****) and sold it for $492, and I am owed $88.56. I requested to cash out on August 10th and again on August 29th for a total of $471.06. I was then told they filed for bankruptcy and gave me an erroneous email to file a claim.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a very expensive piece of furniture to Kaiyo, and then when it came to collecting my deposit, they said the following:"We understand you are concerned with receiving the payout on your item. We are so sorry for the delayed reply. Currently, Furnishare dba Kaiyo is in the initial phase of doing an orderly wind down of the Company. Due to the current situation, we are not able to complete your payout at this time. In due course you will receive communications on how to file a claim (Proof of Claims). We are very sorry for the inconvenience. Thank you."The item was listed for $2,400, and then they sold it for much cheaper to most likely fund their exit, and I didn't see a ***** of it.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I elected to sell my custom Chesterfield Sofa through KAIYO, a resale furniture company. Sofa was valued at $6000, *****, accepted for resale and was picked up from my home on June 26, 2024.Never heard back from them and apparently they are out of business because they are no longer reachable by phone and only offer, through their website, the opportunity to "file a claim" .

    Kaiyo is NOT a BBB Accredited Business.

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