Business ProfileforBurrow, Inc.

I purchased a Burrow sleeper sofa for about 2k. Literally the most expensive piece of furniture I ever bought so I took a great deal of time in researching the best sleeper sofas available. I was so charmed by all the reviews of it from multiple valid sites such as CNET that I failed to check bbb.org. It arrived on time but with one of the crucial parts having a massive manufacturers defect that prevented assembly of the couch. They said it would be three weeks minimum to replace the one faulty piece. When they sent me a replacement they sent an entire box worth of other parts that I already have. I hade a huge regret for having to just throw those many duplicate pieces in the trash. So wasteful and so inefficient. Additionally, their manual to put the sleeper sofa together is woefully lacking. And it took a great deal of sweat and swearing to actually get all the parts together to align to the highly imprecise holes in each section. The manual says you need two people, but count on three because more than four hands are necessary for the gruntwork required to overcome their manufacturing inconsistencies. Clearly they are using inferior manufacturing processes and not listening to their customers by streamlining their replacement processes and replacement shipments to avoid wanton creation of landfill trash. As I just began using it I cannot comment on its long-term durability or customer support. Ill be sure to, though.