Complaints

This profile includes complaints for Stickley Audi & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stickley Audi & Co. has 4 locations, listed below.

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  Stickley Audi & Co.

  207 West 25th Street New York, NY 10001

• 

  Stickley Audi & Co.

  PO Box 480 Manlius, NY 13104

• 

  Stickley Audi & Co.

  243 Broadhollow Road S Farmingdale, NY 11735

• 

  Stickley Audi & Co.

  50 Tarrytown Road White Plains, NY 10607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered furniture from the *** store on 8/27. I paid a deposit as instructed. My furniture was ready for shipment on 10/5. I was not able to schedule a delivery with the delivery company due to having a balance on my invoice. On 9/2, I received an email from the *** store representative that an invoice would be sent to me for payment. I have not received the invoice as of 10/16. The *** store representative is continually stating he is waiting for the **************************** to send me an invoice. I have sent several emails and phone calls over the past 6 weeks to attempt to pay my invoice but I have been unable to do so.

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, 9/02/2022, I purchased two recliners from Stickley in ****************. The order number is SO-********, the purchased price was $7,142.04. The company sold me a defective recliner that parts were missing that make the chair recline The chairs were were shipped at my expense to my new location from ******** to **********, **. Upon unpacking the chair from the factory package It was noted that parts were missing. I reached out to the company on 19 October 2022, spoke to *************************** who requested pictures and purchase receipt. This was sent, after many weeks of delay on 07 November 2022 the company stated that they will repair said chair and that it would take 4 to 6 weeks once it was picked up. I then asked if they will pay the shipping and I have not heard back. My email go unanswered. I have stated that I would consider a refund and return of both chairs as the company has failed in standing behind its advertised commitment to fine quality furniture. Respectfully submitted,

  Business Response

  Date: 11/22/2022

  Good Morning

  Our team member who is working to resolve the customer's concerns was out sick for several days.

  We have been with in contact with the customer this morning to give them an update of why they did not receive a response from their last e-mail.

  We have also informed them that we are reaching out a local Dealer to see if they can assist with in home inspection and service of the customer's recliner.

  Unfortunately, we do not have our own retail presence in ** where the customer took the item purchased from ************ **, so we do have some logistic challenges to overcome.

  Stickley is committed to resolving the situation as quickly as possible.

   

  Customer Answer

  Date: 11/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My spouse and I are still waiting to see the end result, words are powerful however if no action takes place, then they are useless words. ************************ was aware that I was moving by the end of the week. If ******** would have told me that they did not have a completed recliner. I would have left without purchasing both chairs valued at $3,779.00 a piece.  The response is that they are trying to look for a repairman for the item now in ********. My point is that the chair should have never left the company assembly plant without quality controls.  Stickley Audi had stood for heirloom quality furniture as was repeated in their recording on the business line last month.  The one item that I observed is that they are slow on actions but quick to make the sale.  **************** is lacking especially when it comes to following up the sale for quality satisfaction. The point is that nothing as of today has taken place except an excuse.  Respectfully submitted.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 12/13/2022

  Good Afternoon BBB,

   

  As per the customers request we made arrangements to have the (2) chairs picked up from their home in ** and returned to Stickley in ** for a full refund.

   

  Regards,

  ***************************

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took delivery of furniture on 7/3/22 (Order #******* Aidan Dining Table Glass/Brushed Steel). The order failed to include the 8 required screws for the table. Two screws were sent and were the wrong size. I was instructed by ********************************* (who sold me the table) and **** the store manager that I had to email Stickley **************** which I did on July 5. ***************************, Stickley **************** Rep, emailed me on July 7 that she asked the vendor to rush the screws and that a tracking number would be received. I emailed ****** again for an update on the screws on 7/11/22 b/c I had not received a tracking number. ****** emailed me back on 7/12/22 that she had not received the tracking from the vendor. I asked ****** on 7/12/22 to please check back in with the vendor to find out what the delay was and to please email me back. To date, I have not received a status update from ******.

  Business Response

  Date: 08/06/2022

  Dear BBB,

   

  We are currently working with our vendor to obtain the necessary screws that our customer is looking for.

  At this time they are currently out stock and working to obtain an ETA from there supplier.

  We will continue to work with both the vendor and our customer to resolve as quickly as possible.

   

  Regards,

  *********************** ***

  Retail Operation Manager

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  It has been twenty five business days since the table was delivered and over a week since Ive received any update from the Stickley CS rep working on this issue.  I even left her voicemail message and got no response.   That the vendor still has no ETA from their supplier after four 25 days is ridiculous.  This problem is really a QUALITY CONTROL issue that reflects poorly on Stickley.  The table should not have been delivered without the screws -period.  It is obvious when you sit at the table that the screws are missing as it has a glass table.  The delivery people had to improvise and place 4 felt pieces to keep the table in place which looks tacky and takes away from this beautiful table.  In retrospect, I should not have taken delivery of the table but unfortunately, my old table was taken away about one hour before Stickley delivery arrived.   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/10/2022

  We received an ETA on these parts from manufacture of this table on Monday 8/8/2022.

  We are currently expecting them to be able to supply the missing hardware by early September.

  ************************* was contacted by Stickley customer service on 8/8/2022 advising est. arrival date was early September and that we are working with the vendor to expedite as quickly as possible.

  ****************************************** response responded with "Okay!  Hopefully, they will come in."

  Our customer service team will follow up again with the customer today by phone.

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily satisfactory to me and the matter will be resolved once the screws come in early September, as reported by Stickley, and that someone, from Stickely, comes to my home to install the screws in the table.
  

   
  Sincerely,
  
  *************************