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ComplaintsforJustice Brand Holdings LLC
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 2, I ordered a backpack and some clothes at Justice for Girls online (owned by this company) the order number is JUST-******. Its been 12 days, and the order hasn't even shipped out. My daughter will start school in 2 days (August 16) and I will have to buy another backpack, because the one I order with this company will not arrive on time. I need the company to cancel the backpack order. I still want to keep the clothes, but need to cancel the backpack purchase because it will not arrived on time.Business response
08/15/2022
Dear ******* *****************************,
First and foremost, we apologize for any inconvenience this may have caused.
With respect to your order number JUST-******, I have checked with our Justice website operator, and as requested, the backpack has been canceled and a full refund has been issued to you with respect to this item. The rest of your order (aside from the backpack) remains as is. You should have already received a separate email from the Justice website operator with the full details of this canceled item and refund.
We trust that this satisfies your request.
-Justice team
Customer response
08/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ***************************
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Customer Complaints Summary
43 total complaints in the last 3 years.
11 complaints closed in the last 12 months.