Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get refund as a result of poor customer service this company is acting as a scam but appears to be legit. I also have video proof but I can only send through email.

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company for a logo and website. They sent the logo (but never the vector files, just the **** and PNG) but I found out that they do not provide the A and CNAME files for website migration. You have to use their overpriced webhosting; you can't migrate to a cheaper option Thier hosting is x3 what you can find. They will not offer the password to the WordPress site and finally sent me a corrupt file for the source code that the website host company I was using couldn't open. This company didn't offer any solutions nor did they offer any refund, despite their money back promise.

  Customer Answer

  Date: 01/17/2025

  At this time, I have been contacted directly by Logo Orbit regarding complaint ID ********, however my complaint has NOT been resolved because:

  They offered some alternate product that is of no use or relevance to my business. I told them that I wanted a refund and they have not responded. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *********** *********

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/10/2024 I paid Logo Orbit $100 for an original logo design. Unfortunately the ******** originally assigned had a family emergency and had to pass the project to one of his cohorts. I filled out a profile form to provide details on what I would like. Sadly the newly assigned ******** failed to listen and execute requested changes to be made, repeatedly sent the same logo as if they were new designs, went missing with no communication, etc. So, I reached out to a supervisor. The supervisor apologized, advised several others had the same complaint and a new ******** was assigned. He apologized and reassured he would get my logo done by the end of the week. I thought this time would be different. Sadly it was not even after being advised that I had an upcoming deadline for a magazine entry. After now going around in circles for about 6-8 weeks between the 2 ********s I missed the deadline. I called and spoke with the supervisor again yesterday. He apologized profusely advised he would speak with the 2nd designed, completed the designs and get back to me that same evening. I woke up this morning with no logo, no email, no text and no calls. So, I reached out again to no avail. The receptionist said the supervisor I had spoken to wasnt in wouldnt say what time he would be in the office. So, I called the 2nd ******** back he would not allow me to speak, refused to discuss the designs and stated that although I had paid for the logo it would not be received. Tried to call sup but theyre playing online like adolescent children, saying supervisor no longer worked there and told me not to call the front desk anymore. When advised this was the number I had been calling with no problems and asking for alternate number the call was disconnected. I tried to call back and the number was blocked. I found another number online and spoke to some different but I still have not received a refund or logo. I can provide supporting documents / photos if needed.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company for a logo, business cards, and an intake form made to look like a map. I have completed the business of the logo and business cards, so that is not the issue here. I lost our back-and-forth email thread and asked to have it sent back to me. I wanted to highlight the many things I requested to be done to the map but were not implemented. I paid for unlimited editing, and now I am left with a map that does not meet my specifications, and they refuse to do any more work unless I pay more. This goes against our agreement. I told them, at this point, I would just like a refund, but they refused.

  Customer Answer

  Date: 05/05/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Logo Orbit regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:01/12/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my first logo from Logo Orbit in 2020. After that I ordered 4 more logos for $139 each. Each logo was supposed to come with vector files, copyright certificates and a few orders were also supposed to include business cards. I only received the copyright certificate for my first logo, but never received the copyright certificates for my 2nd-5th logos. The only files I received were basic jpeg and png files, but no vector files. I have asked for my copyright certificates but Logo Orbit refused to provide them. I have asked for my vector files and Logo Orbit has refused. Without the vector files I cannot even have logo shirts made, and my logos are only good for emails and printing on paper. Logo Orbit claims they sent the vector files, but I never received them, or I would have them downloaded on my computer with the rest of the files. Logo Orbit advised me that I would have to make another order and pay to have my logos redone for me to get the files I already paid for. They claim they didn't keep my files because they are a couple years old, but they expect me to believe they kept screenshots of emails with my files attached for a couple years. Just because they uploaded files to an undelivered screenshot doesn't mean they didn't delete the files before they emailed them to me. It doesn't prove that I received them. I see all these other complaints that are almost exactly the same as mine -- customers placed orders for logos -- and never received what they paid for. I think I will try to initiate a class action lawsuit if Logo Orbit refuses to send my vector files and copyright certificates I am owed.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package and approved the design concept. Then the guy told me I needed to pay more money to actually get the files that I already paid for in my package. He was charging me for what I bought already. I want a refund or completed files. Now the guy will not respond back to me. Wasted my time and money.

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $1000 worth of commercial stickers that I never received in October 2023 and was guaranteed delivery by September 2023 along with business cards which I did get.I paid also in advance $750.00 to have a website built for my business which also never was complete. Logo Orbit owes my company ******* for work that was not completed.I have order receipts and intend on filing in court on this matter

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Logo Orbit regarding complaint ID ********.
   

  Logo Orbit has not contacted me,and there not reachable by phone.Its pretty clear the actions and decisions this company made were not good. There phone is nolonger in service,and I've had no commutation from them since my last order in September 2023

  Sent from ******************************* (***************************)

  
  

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE COMPANY NEVER PROVIDED THE *** PAGE PAID FOR!I am a 47-year-old first-time entrepreneur and needed a logo. Logo Orbit's rep stressed their money back, satisfaction guarnteed warranty. Saying it "was literally no risk" and all that was needed was to ask for a refund. We were upsold other products they had to offer, luring us into adding webpage design. We were only ever provided a link to pay for the discounted package. As for terms and conditions, we were only told that we had unlimited logo designs and with the web page, that once we moved past the design on the landing page of the website any refund would then be pro-rated. At first they were responsive, but I soon had issues with both the projects. The contacts would not listen to me and what I asked for, make requested changes or focus on requests. Updates and changes that should be simple, dragged on days in-between and in the end almost a full week killing time with little to no progress. We finally gave up on the logo and just took it where it was at and called it a day. Despite our insistance for changes on the main web page, the designer would not make them, but rather pushed on, on his own, on other things on the site. When he said we "approved" of the landing page, we both immediately sent an email saying we did NOT APPROVE, and there was still work to be done on that main page before we would approve. He resonded saying he understood. Then, they wanted to charge us for a feature we were told was included originally delaying things more. In 5 weeks, our landing page looked little different than when we started. When we requested the refund we were told no, ************* has set up the entire attorney team to handle these conflicts and turn them into their favor." We were never provided access to the webpage, it never went live, we were never given a password. We have nothing to show for our web page purchase only lost money. I can provide emails. I don't know how to do the other formats.

  Customer Answer

  Date: 08/12/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Logo Orbit regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022, I contacted Logo Orbit to create a webpage for my business. I paid for a webpage, a business logo, content writing, shirts and business cards. The only item I received was a logo and shirts. This company attempted to give me domain name for my company webpage that they stole from another company. Which they admitted in an email they do not own the rights to. I have been fighting with this company for a year, trying to get them to complete my webpage the way I asked and I have received nothing. They stated they couldn't give me a refund because my webpage is in the "final stages" yet half of my webpage is in another language. They copy and pasted information from other websites to pass as their own work. I did not sign a contract stating I could not get a refund when we began the process. I no longer want the webpage, they can keep it. I just want the $1,699.00, the $90.00 for the business cards that I still have not received, and $399 for content writing of my webpage. I requested an itemized receipt for the web design and they were unable to provide me one. They simply sent a screen shot of the information from their web page. I want a 100% refund for everything (minus the logo and shirts) or I will be taking this company to court, not only for the total cost of $2,188.00, but for the potential loss of commission of my company over the past year. This is unacceptable and completely unprofessional. I have been more than patient with this company dragging their feet throughout this process, costing me money and been a significant inconvenience with their inability to provide me with a finalized product(s).

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased custom hats for my business. Over 12 months later i still have not heard back from the company, they keep stone ******* me. There has been no delivery of my product. 6 or more months ago they were "going to make it right" and double my order however that never made it my way either. Ive been waiting on a refund and/or my product for atleast 12 months now with the same response every time "your account manager can help you" kind of hard to get help when they dont respond to you.

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Logo Orbit regarding complaint ID ********.
  I have been several attempts to get this resolved. Well over 12 months worths of attempts. Phone calls and emails and chats
  Sincerely,
  
  *************************