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Business Profile

Health and Wellness

Southern Health Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 498 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/8/24 requested medication refill and required prior authorization form to be filed with insurance. They have performed this in the past with no issues. Was told the prior authorization was processed and RX refill called in. Insurance never received request. Called Nextmed to inquire but customer service number didn't work. Sent message through portal and was told that there was an issue with the phone and that my prior authorization request was on the waiting list to be processed. Asked why i was told it was processed when it wasn't but just kept getting told it's on t the waiting list. **************** number still doesn't work so you can only send a message through the portal. They charged my credit card $137 on 8/8/24 and $276 on 8/12/24 for services never received. I will be disputing the charges with my credit card company and requesting a new card so they don't continue to charge me. I also noticed they charged my card $137 on July 11, 2024 without any services rendered or approval. Nextmed was originally good to do business with and could always reach someone thrift customer service. Now they seem to be fraudulent

    Business Response

    Date: 08/28/2024

    Dear *****,
    We hope this message finds you well. Were writing to express our deepest apologies for the inconvenience and frustration you experienced.
    We understand the importance of providing reliable and efficient service to our valued customers like you, and it deeply concerns us to learn that we did not deliver on that promise this time. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you.
    In an effort to make amends for the inconvenience you've endured, we would like to issue you a full refund for your recent charges. Rest assured; we are taking immediate steps to address the issues you encountered to prevent similar occurrences in the future.
    Your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. We are committed to learning from this experience and improving our services to ensure a seamless and enjoyable experience for all our customers.
    Once again, please accept our heartfelt apologies for any inconvenience this has caused you. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us.
    Thank you for your understanding.

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started the weight loss program with next medical in 2023. I have lost 100 lbs being prescribed Mounjaro. In the beginning, I would have video visits with a ** and my progress and medication was monitored. The subscription fee was 138 per month. Prior authorizations were filed with my insurance company and handled promptly. Once I found myself in the normal BMI range, strangely I no longer had video visits. It was text messaging with a ** (at least it says a ** name). The prescriptions are sent. I was told by my insurance company I needed a prior authorization in Feb of 2024. I was told by Next Medical I would have to pay ***** (something Id never had to do before). I was told this was new. I paid the 50 and waited almost a month for this to be processed. The entire time, they placed the blame on my insurance company, CVS Caremark. I was able to pick up the medication in March and April. when I requested this time, I was told my dose of ******** needed to be lowered to 7.5 from 10 since I was in the normal bmi. I would now have to start titrating down to get off the medication. My insurance company needs a prior auth again. So I reached out to Caremark and found out the Feb authorization was never actually done. They have nothing on file for next medical. So I received the instructions from Caremark and tried to reach out to Next Medical. This has been going on for almost a month. There is no ** to speak to, no nurse just customer service **** that tell you something different every time. I have hypertension, a condition I reported to next medical. Being cold turkey off this medication has caused my ** to spike. Yesterday, I finally reached out to them about my ** and now the rules have changed again. I was told I have to upgrade my subscription to get this prior authorization. It is so obvious Im not being scammed because at my weight I cant join another program but they know I will have health issues without being safely taken off the medicatio

    Business Response

    Date: 07/08/2024

    Dear ********,

    We hope this message finds you well. Were writing to express our deepest apologies for the inconvenience and frustration you experienced.

    We understand the importance of providing reliable and efficient service to our valued customers like you, and it deeply concerns us to learn that we did not deliver on that promise this time. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you.

    In an effort to make amends for the inconvenience you've endured, we would like to issue you a full refund for your recent charges. Rest assured; we are taking immediate steps to address the issues you encountered to prevent similar occurrences in the future.

    Your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. We are committed to learning from this experience and improving our services to ensure a seamless and enjoyable experience for all our customers.

    Once again, please accept our heartfelt apologies for any inconvenience this has caused you. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us.

    Thank you for your understanding.

    Customer Answer

    Date: 07/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    Please provide the refund amounts. It said full refund but I just wanted to clarify what the refunds would be for.

    also, would it be possible to provide the medical records from my ** visits so I can share with my primary care physician? 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 02/21/2025

    All transaction from the year 2023 was failed and those that are successful are already refunded. No other charges that was succesfully paid to Next Medical.

    Customer Answer

    Date: 02/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

    I’m still being sent bills from them and they’re on my credit report  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *****  



     

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this website as I was browsing for weight reducing injections.I ordered nothing, but they sent me some injections, I donot know how many as I never opened the package.I wrote them 4 times and told them I dont want this They did not answer me.They took $145 from my bank account

    Business Response

    Date: 07/11/2024

    Dear *******,

    We hope this message finds you well. Were writing to express our deepest apologies for the inconvenience and frustration you experienced.

    We understand the importance of providing reliable and efficient service to our valued customers like you, and it deeply concerns us to learn that we did not deliver on that promise this time. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you.

    In an effort to make amends for the inconvenience you've endured, we would like to issue you a full refund for your recent charges. Rest assured; we are taking immediate steps to address the issues you encountered to prevent similar occurrences in the future.

    Your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. We are committed to learning from this experience and improving our services to ensure a seamless and enjoyable experience for all our customers.

    Once again, please accept our heartfelt apologies for any inconvenience this has caused you. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us.

    Thank you for your understanding.

  • Initial Complaint

    Date:04/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subscription was was repeatedly requested to be cancelled in August of 2023 after services and product could not be provided to residents of **********. I was continually charged $188 a month. Requests again in October. I have been charge $188/month since August 2023, I cannot get anyone on the phone. This is is fraud.

    Business Response

    Date: 04/26/2024

    Dear *********,

    We hope this message finds you well. We understand your concerns regarding the charges on your account and we sincerely apologize for any inconvenience this may have caused you.

    Upon reviewing your account it seems like there was a technical difficulty which caused the transactions and cancellation to stall.

    Please be advised that we have taken the necessary steps to cancel your subscription with Next Medical to prevent any further charges moving forward. We also deleted your information on file. Rest assured that your satisfaction is of utmost importance to us, and we are committed to providing excellent service to all our patients.
    We will send you a separate email for the refund receipt. As per checking there are six transactions $188.00 each.

    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

    Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it promptly.

    Warm regards,

    ****************
    Supervisor
    Next Medical

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for the last almost year for this service through my hsa. I live in ******* and this company is based in **.. I was being charged every month (as a card swiped transaction) from ******* IN ******** (Ive never stepped foot in **). I have not been able to get a hold of anyone to even see how they got my information or why Im being charged because I have no idea what the company even is. I have never received any call back. I had to cancel and get a new card, Im currently going through a dispute and fraudulent process to get the money back but I dont even know how I missed being charged. They took almost $1000 from me before I realized.

    Business Response

    Date: 04/26/2024

    Hi ******,

    We hope this message finds you well. We understand your concerns regarding the charges on your HSA account.

    Upon checking your account information, we were unable to find an account using your full name, phone number and email address. We were trying to get a hold of you but no one is available to take my call.


    We would love to investigate this one for you but we need some more information so we can retrieve an account and rectify the issue.

    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
    Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it promptly.

    Warm regards,

    ****************
    Supervisor
    Next Medical

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/9/2024, I was charged $139.00 for services I did not receive or sign up for. I did not complete a profile on their website.

    Business Response

    Date: 04/24/2024

    Dear ********,

    We hope this message finds you well. Were writing to express our deepest apologies for the inconvenience and frustration you experienced.

    We understand the importance of providing reliable and efficient service to our valued customers like you, and it deeply concerns us to learn that we did not deliver on that promise this time. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you.

    In an effort to make amends for the inconvenience you've endured, we would like to issue you a full refund for your recent purchase.Rest assured; we are taking immediate steps to address the issues you encountered to prevent similar occurrences in the future.

    Your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. We are committed to learning from this experience and improving our services to ensure a seamless and enjoyable experience for all our customers.

    Once again, please accept our heartfelt apologies for any inconvenience this has caused you. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us.

    Thank you for your understanding.

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a refill request for Semaglutide on 2.22.24. An amount of $390 was charged to my card. I have not received this medication yet!!! I have reached out numerous times and I have been given the run around. I was told that it was on hold and that it would be any day now. It had been over a month and now I just want a refund.

    Business Response

    Date: 04/25/2024

    Dear *******,

    We hope this message finds you well. We understand your concerns regarding the unexpected charge of $390.00 for a cancelled order and sincerely apologize for any inconvenience this may have caused you.

    Upon reviewing your account, we have confirmed that a refund was indeed processed on April 24, 2024, for the aforementioned charge. We appreciate your patience and cooperation throughout this process. Please expect the refund to the original. point of transaction within 7-10 business days depending on your bank. We also sent a refund receipt to your email and attached it here for your reference. 

    Additionally, we have taken the necessary steps to cancel your subscription with Next Medical to prevent any further charges moving forward. Please rest assured that your satisfaction is of utmost importance to us, and we are committed to providing excellent service to all our patients.

    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

    Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it promptly.

    Warm regards,
    ****** *
    Supervisor
    Next Medical

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 11/15/23 for medicine, never received it, repeatedly was told the pharmacy was backed up, and that they would get back to me on the tracking number. However, no one is getting back to me now, and I am being outright ignored.

    Business Response

    Date: 04/25/2024

    Dear ******,

    We hope this message finds you well. We understand your concerns regarding the unexpected charge of $280.00 for an account and sincerely apologize for any inconvenience this may have caused you.

    Upon reviewing your account it seems like there was an issue in the delivery of your medication. 

    Please be advised that the charges in November was completed through OpenLoop Healthcare Partner for the amount of $280.00 on November 14 and 15. We already  forwarded a refund request from their billing team and we are hoping for a response the soonest possible time. 

    Moreover upon checking your account there were successful transactions from our end for the amount of $138.00 each in 11/16/2023 and 1/12/2024. I already requested for the refund of those transactions and you should recieve separate emails for the receipt. Rest assured, our team is working diligently to ensure the refund process is completed in a timely manner. You can expect to receive the check in 7-10 business days.

    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

    Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it promptly.

    Warm regards,

    ****************
    Supervisor
    Next Medical

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out information online in regards to signing up for a weightloss program I never even completed signing up and they have charged my card multiple times without me being seen. I cannot get anyone on the phone or by email. I want my money back!

    Business Response

    Date: 04/25/2024

    Dear ******,

    We hope this message finds you well. We understand your concerns regarding the unexpected charge of $224.00 for an account and sincerely apologize for any inconvenience this may have caused you.

    Upon reviewing your account it seems like there was a technical difficulty which caused the account to stall.

    Additionally, we have taken the necessary steps to cancel your subscription with Next Medical to prevent any further charges moving forward. Please rest assured that your satisfaction is of utmost importance to us, and we are committed to providing excellent service to all our patients. 

    We will send you a separate email to process your refund via check. 

    If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

    Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it promptly.

    Warm regards,

    ****************
    Supervisor
    Next Medical

  • Initial Complaint

    Date:03/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up and was prescribed medication around February 24, 2024. Still havent received my medication and they have not provided me any information about when I will receive it when I was supposed to receive it within 7-14 days.

    Business Response

    Date: 03/18/2024

    Good day!

    Thank you for reaching out to us with your concerns. We fully understand the importance of timely medication delivery and would like to reassure you that your medication is en route and estimated to be delivered by tomorrow. Our team has already sent an email with a tracking number for your convenience.

    Additionally, our representative has attempted to contact you regarding your billing concerns. Upon review, it appears that there have been payment failures on your account. To ensure that your billing inquiries are promptly addressed, we kindly request that you respond to our calls and emails.

    We appreciate your cooperation in resolving this matter and remain committed to providing you with the highest quality of service. If you have any further questions or require assistance, please do not hesitate to contact us.

    Warm regards,
    Next Medical

Southern Health Solutions, Inc. is NOT a BBB Accredited Business.

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