Reviews

This profile includes reviews for Healthfirst, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Healthfirst, Inc. has 13 locations, listed below.

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  Healthfirst, Inc.

  100 Church Street, 17th Floor New York, NY 10007-2607

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  Healthfirst, Inc.

  635 Fulton Street Brooklyn, NY 11217

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  Healthfirst, Inc.

  93-14 Roosevelt Avenue Jackson Heights, NY 11372

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  Healthfirst, Inc.

  41-60 Main Street, Rooms 201 and 311 Flushing, NY 11355

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  Healthfirst Insurance

  PO Box 95000-5645 Philadelphia, PA 19195

Review Details

• Review fromCarol P

  Date: 05/06/2025

  1 star
  They give u a reimbursement card to use to go to out of network doctors but when u send in the receipt they ask for ur credit card statement or bank statement for proof. Its so ridiculous. What they put me through. Im leaving Healthfirst bc they dont stand behind there words. Even there cover letter says never send anyone ur bank statement or credit card statement, a thats there cover letter.

• Review fromChloe W

  Date: 04/07/2025

  1 star

  Chloe W

  Date: 04/07/2025

  I had the Healthfirst Silver Leaf Premium plan through the NY State Marketplace, paying $300/month with an additional $400 subsidized. Unfortunately, it ended up being a huge disappointment. Very few providers in my area accepted the plan, and even when I found one for a broken ankle, I was hit with high co-pays and zero coverage since I hadnt met the $2,000 deductible. I paid $60 per visit plus $400 for a medical bootonly to find out the two $400 visits wouldnt count toward my deductible because they were in December and the deductible resets January 1.Healthfirst refused to apply the payments toward the next years deductible, leaving me with $800 in bills for care I could barely afford. I was forced to work out a payment plan with my doctor. I ended up paying far more with insurance than I would have without it. Its frustrating to pay so much and receive so little, especially on a subsidized plan funded by NY taxpayers. What a ripoff.

  Healthfirst, Inc.

  Date: 04/09/2025

  Dear BBB,

  The customer is no longer insured by the plan however, we outreached and explained the benefits of the Silver Leaf plan as well as how the plan works.

  Sincerely,

  Member Services

• Review fromJonathan K

  Date: 04/01/2025

  2 stars
  New to HF. Called HF find out why an ** had a copay. Never had one with any insurer for any drug. Took over 15 minutes to press the right buttons to get to the right agent. Terrible phone connection. Had to hang up, call and start all over again. Finally got agent I could understand enough to hear her say she didn't know why and transfered me to someplace else. Terrible connection again. After at least a half hour calling and calling again and again, gave up. Still have no idea why charged copay and if I will on other drugs.If I ever have a day to kill, I'll call HF again to try to find out why.Good thing about HF: Accepted by all vendors and hospitals I know of.Maybe with ******. Who knows?

• Review fromChristopher W

  Date: 03/19/2025

  1 star
  Worst customer service line ever . The taco truck at 4 am has better service .. wish i could have left a zero.

• Review fromLynn N

  Date: 02/10/2025

  1 star
  From a customer service/phone *** **** it's horrid. We must deal with robotic-sounding **** (presumably based in the ***********, guessing from the manner in which they speak) who know absolutely nothing....and where the call is full of things like 'thank you for calling...we appreciate your patience...I am now looking up your account....blahblahblah'.... It's like, just GET TO THE POINT....Help me fix my problem...I don't need all these stupid 'niceties'! The calls end up being ten times longer than they need to ****** time, I finally said 'can I be connected with a *** in the **?' They DID successfully transfer me, and the call went SOOO much better. We 'got' each other...just two Americans, speaking like normal Americans.... and the *** knew what she was talking about and was able to solve my problem.

• Review fromJohn P

  Date: 02/05/2025

  1 star
  zero stars worst experience possible by design worst insurance thanks state of new york customer service does not mind you cursing them because they are out of *** and getting paid a boat load, ask the same question for security purposes. endless useless

• Review fromHugo M

  Date: 12/17/2024

  1 star
  1 star is too high for this horrific organization. Its nothing but disorganization. Ive been trying to get my fathers diabetes monitor for almost two months and I continue to get the runaround, for no apparent reason. My fathers doctor has faxed them the authorization for his diabetes reader 5 times, and Healthfirst continues to say they havent received it, even though I have confirmed the fax number each time. Finally, one rep told me they received it and would be sending the diabetes reader, and of course, we never did. Called them back and they said they havent received the authorization. Its like being stuck inside a twilight zone episode. They are playing with peoples lives, health and time and seemingly nobody there cares in any way, shape or form. How our country and government allows for companies like this to operate is mind blowing. They should be investigated, and further, why do they get paid for putting peoples lives at risk?????

• Review fromJo H

  Date: 11/05/2024

  1 star
  One star feels like undeserved praise for this scam masquerading as an insurance provider. Honestly better to be uninsured! I'm not even exaggerating or being hyperbolic - it's just math! You will pay exorbitant premiums to this company - thousands of dollars a year - and they will cover $0 of your health expenses. You could get that kind of healthcare (i.e no healthcare) by just being uninsured and not paying any money out of pocket! The Healthfirst member ID card is basically one of those Pokemon trading cards - a pretty thing to keep in your wallet that will absolutely not pay for your healthcare! Horrendous customer support, you will never spend less than 90 minutes on an any call - I have literally watched an entire movie on ******* while I stayed on hold with Healthfirst, and in two years they have never resolved a single issue or paid a single bill. Their commitment to overcharging and defrauding their customers, while ensuring they don't spend a single cent is honestly inspirational. A company that belongs on the Mount Rushmore of corporate profiteers of public misfortune and robber barons - a really competitive field, but by God, Healthfirst puts in the work and they deserve their spot at the top!

• Review fromTom M

  Date: 07/14/2024

  1 star
  Horrible insurance, website and customer service. The website is so bad you can even sign up for paperless billing. I had to do it on a chat and that was 6 weeks again and they are still harassing me with paper statements. This is also one of the insurance policies of last resort. So few quality providers accept healthfirst and I've had people cringe and laugh when I ask them if they accept it. I'm filing a complaint with New York State as well and looking for a new plan now.

• Review fromKate T

  Date: 06/24/2024

  1 star
  Healthfirst recently disenrolled my young son from his Child Health Plus plan due to non-payment; however, my son's account is enrolled in autopay but Healthfirst didn't deduct the premium and then disenrolled him. My husband and I are alsp enrolled in Healthfirst exchange plans and our premium was deducted via autopay with no issues (all our accounts use the same credit card so this confirms there was no issue with the card itself). I spoke to six representatives in customer service who told me my only option was to contact the *** of Health to reapply for coverage which I did; however, I was told my son would not be reinsured until July 1st leaving him uninsured for the month and thus putting me at potential financial risk if my son needs medical care this month. It was only when I spoke to a seventh representative that she listened to me and confirmed that Healthfirst made a mistake in not deducting the autopayment and informed me that Healthfirt would take action to reinstate my child. Dealing with this matter wasted over six hours of my time. I'm very disappointed in how the matter was handled by Healthfirst.