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          Business Profile

          Telemedicine

          Ro
          BBB accredited business seal
          BBB Accredited BusinessA Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/08/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I saw an ad for Ro and it said the membership was $45 to sign up and would be $145 a month after. I paid the $45 then it said I would need an at home test so I paid another $50. After I get out of the first prompts it finally lets me into the actual site. Turns out its around $399 month. Ive tried to get ahold of customer service. There is no way to contact anyone. Ive tried to cancel my membership, but it seems almost impossible to cancel. This site is extremely misleading and seems very much like a bait and switch tactic.

            Customer response

            02/08/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ****** *******



             

          • Initial Complaint

            02/04/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Weight loss medication was sold with no explanation of full side effects. Upon receipt, paperwork esplaining all side effets are totally unacceptable - I do not want to die from taking medication.

            Customer response

            02/04/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ****** *******



             

          • Initial Complaint

            01/31/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I subscribed to RO sending in my information and past prescription for *********** 2mg. Waited for the approval from a doctor to have it sent after they had me pay 50 for the membership and 145 for the medication trusting they would read my information and send the appropriate dose. Instead my information was disregarded and was approved at the start dose and still charged for this although stated I did not want to start any lower than I take currently. I've had no response to my requests to fix this immediately and feel they just did whatever they pleased and did not care or listen to me at all. I did not agree to pay for the .2mg dose when I'm taking 2mg a week now. This is horrible customer service and I feel ************************** and scammed at this point. No number to call and no reply ??

            Business response

            02/13/2025

            Hi there,

            I apologize for the delay in communication on our end. I can see that the correct medication was sent and your order was amended. If you have any other questions, please reach out to *******************************************************

            *****

            Customer response

            02/17/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ******* ********



             

          • Initial Complaint

            01/23/2025

            Complaint Type:
            Product Issues
            Status:
            Answered
            I was charged prior to being prescribed medication. 399$. I never spoke to a provider about my prescription and what the situation was for me personally. And I never approved the dosage of prescription but was charged.

            Business response

            02/12/2025

            Hi there,

            Based on our records, I can see we refunded you for the medication on 1/22/25. Please email ****************************** if you have any additional questions.

            *****

          • Initial Complaint

            01/23/2025

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I reached out to a company called RO. I inquired about ******* and I inquired about ***********. I placed an order only to find that not only did I not get at all what I ordered but I got billed charges that were not even close to what it said online. I am working with my credit card company on four charges and thankfully they were the ones who contacted me to say this company was trying to place a charge on account and did I recognize it. It was what flagged me to the fact that they not only were charging me fraudulent charges but must have sold my credit card number because I had not released my card elsewhere. The only charge I felt I authorized was for $49.00 in which I never on my statement got billed for that. The four charges they billed me between Oct. and Nov. were 139., 99., 145., 149. I started reading then reviews after I cancelled my credit card and it blew up with complaints out here about them. They do not respond to emails and there is no phone number to be found to call them. I have been scammed.

            Business response

            02/12/2025

            Hi there,

            I'm sorry to hear this was your experience with us. We would be happy to refund you the amount, however we are unable to since you have an open dispute with us through your credit card company. If you cancel these disputes, we can refund you. Please contact us at ****************************** to let us know how you'd like to proceed.

            *****

          • Initial Complaint

            01/23/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I subscribed to the Body Program hoping to find lower prices for my prescription. After consultation, they said the medication for my existing prescription was excluded and alternatives were not available. (Despite the medication being listed prominently in their marketing and advertisements.) The Terms and Conditions note that a refund could be issues when medication is not prescribed. However, during electronic correspondence, the care team stated that I would not be refunded. I would like the initial discounted $45 first month to be refunded.

            Business response

            02/12/2025

            Hi there,

            As a courtesy, we have refunded you the $45 fee for provider consultation and diagnostics. You should receive an email from our Care Team shortly and the funds returned to your original payment method in 5-10 business days.

            *****

            Customer response

            02/20/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


            Regarding complaint #********, Roman Health has issued a refund and it has appeared as a pending credit to my payment method. This issue is resolved.

            ***********************************

            Sincerely,

            ***** **********



             


          • Initial Complaint

            01/22/2025

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have tried 5 payment methods, all with plenty of balance on the cards/accounts. Everyone claims to not go through, but none of the card issuers or banks have a record of being billed. And this company takes days to respond to messages, has no phone number, and cant do anything but ask for a new firm of payment.

            Business response

            02/12/2025

            Hi there,

            On our end, it looks like you were able to get your account set up. Please email ****************************** if this is not the case and they will be happy to assist.

            *****

          • Initial Complaint

            01/20/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The site lures you in with first month only ***** but after a lengthy questionnaire (and payment made) you are told to pay an additional 1***** for your subscription to ship your supplies.

            Business response

            02/04/2025

            Hi there,

            I'm sorry to hear this was your experience with us. The $45 is a limited time promotion we are running for new members for their first month on the Body program. I can see we gave you a refund on 1/20/25 as a courtesy. Please reach out to ****************************** for any additional questions.

            *****

          • Initial Complaint

            01/20/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This is a bait and switch Scam. I was notified after they took my payment that it was actually for a program and not the medication. I contacted the company immediately via email to CANCEL and tell them this is not what I wanted or need (I already have a prescription through my doctor but was trying to find discounted medication due to a insurance change after the 1st of the year). The next morning the company charged me anyway and failed to cancel any subscription I may have had. This hidden "service" actually provides nothing if you already have a preauthorization. After they charged me, that's when I found out it will be $145/ month for their service and you have to pay additionally for the medication $250-$500+. Completely misleading the consumer by not making their process clear.

            Business response

            02/04/2025

            Hi there- 

            The $45 initial fee is for a provider consultation, blood test (if necessary), GLP-1 prescription (if appropriate) and insurance support. It does not include medication. We would be more than happy to refund you the $45 but  it seems that you have already submitted a dispute with your financial institution which blocks us from being able to refund. Once we receive confirmation that this has been canceled we can proceed in assisting you with getting a refund.

            *****

          • Initial Complaint

            01/20/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            They need to have a link to cancel their services on the persons account page. They need to have they true cost of their services including the the medication price range on the web site before you even start to sign up.

            Business response

            02/04/2025

            Hi there,

            Thank you for the feedback--we are always looking for ways to improve our customer experience. We are currently looking at ways to improve our cancellation process and will be sure to share this feedback with our developer team.

            *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA

          Accredited Since: 7/23/2018

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          625 6th Ave

          New York, NY 10011

          Visit Website
          (888) 798-8686

          Customer Complaints Summary

          175 total complaints in the last 3 years.

          127 complaints closed in the last 12 months.

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