Complaints

This profile includes complaints for Claritev's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Claritev

  115 Fifth Avenue, 7th Floor New York, NY 10003-1004

• 

  PHCS Claim Operations

  P.O. Box 5180 Des Plaines, IL 60017

• 

  PHCS Claim Operations

  P.O. Box 5180 Des Plaines, IL 60017

• 

  Multiplan, Inc

  1105 W 2400 S Salt Lake City, UT 84119-1547

• 

  Claritev

  218 E Bearss Ave Tampa, FL 33613-1625

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an incident at my own home where I was injured and went to the hospital as a y normal person would do. About a month after I received the letter from this company trying to seek who to recover the loss from claiming its on behalf of my health insurance. I spoke with one of their own agents who told me that there was no action needed as this was not a liability issue against a person or a vehicle. I was informed to disregard the letter. I spoke with my own insurance and was told the same, that no action was needed. Since then I have received three more letters asking for details of the vehicle or homeowner, when it was me at my own home. I have reached out to this company multiple times via voicemail and postal mail, even returning their questionnaire filled out with the appropriate information yet they are still harassing me every month asking for more information when there is none that would be needed as per their own agents! At this point I am considering seeking a legal solution for harassment as they are unable to comprehend.

  Business Response

  Date: 03/31/2025

  We apologize for the aggravation this has caused. Your health plan has chosen **********************, formerly known as MultiPlan, to review treatment that may be the result of an injury or *********** is customary for questionnaires to be sent to members of any health plan as a way of confirming whether the treatment was due to an injury and to therefore either investigate the circumstances around that injury or to close the matter out and provide such feedback to the health plan. For certain health plans, the investigation efforts do not cease until such feedback is processed by the appropriate ******* reviewing the specific details of this encounter, it seems the subsequent incident questionnaires were scheduled prior to the processing of the feedback indicating that there was no injury or incident associated with your treatment.Claritev has now taken additional measures to ensure the feedback is made available to your health plan prior to a subsequently scheduled investigation.

   

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I understand the change from MultiPlan to Claritev, there is no issue with that.

  The problem is that I have been harassed with multiple messages from the MultiPlan/Claritev after having followed the process it was requested in writing. I contacted MultiPlan/Claritev in January as per the letter and was told by an employee of MultiPlan/Claritev that THERE WAS NO FURTHER ACTION NEEDED and as a back-up I mailed the questionnaire that same week. Subsequently I have been sent the same letter multiple times and even if the information has been filled-out, MultiPlan/Claritev continues to send the same information demanding the details of the accident, wanting home/auto policy information where there is not one involved.

  As a reminder, submitting a claim to a policy that was not involved in the accident is  and it seems that MultiPlan/Claritev wants to do so.

  If the previous statement of MultiPlan/Claritev wanting to commit insurance fraud is not correct, the only other logical explanation is that MultiPlan/Claritev and it's employees aren't filing paperwork correctly and the information received (e-mail, phone, postal mail) is being discarded or misfiled. That would also raise several red flags regarding the legitimacy of MultiPlan/Claritev.

  There is a third possibility, MultiPlan/Claritev doesn't care about the clients/patients/members and just wants to continue harassing them in order to make their situation more miserable  than what it already was after the accident by continue sending letters demanding information and threatening that the insurance coverage could be denied or a claim filed against another policy that was not involved.

  My contact information was sent on each communication (postal/electronic/voicemail) with MultiPlan/Claritev and a call/response was requested but every time it was ignored!

  MultiPlan/Claritev should be ashamed of this!!!
  

    

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We receive emails and various forms of communication from Multiplan because our small *********************** is out of network with a few larger insurance companies. We were at one point scammed into being in the Multiplan Network and after 2 years of greatly reduced payments that came later than if we were directly paid by the insurance and not one single patient ever finding us through Multiplan, we dropped the contract. We have repeatedly told Multiplan representatives that we DO NOT want to be contacted that we DO NOT negotiate with 3rd parties for the past year now, but the representatives just tell us "well it's not our fault because the insurance sends us these to contact you." We have asked to be placed on a "do not contact" or "we do not negotiate" list but they refuse. Multiplan gives us greatly reduced rates...sometimes less than half of what we would receive as an out of network provider...and they hold our claims for up to 2-3 weeks, therefore making our payment lag. I was told by one Rep that I could comment that we refuse the offer and it would be sent back right away but that was a lie because I have multiple dates, even right now, still sitting there stating "about to expire" after commenting that we refuse. There is no way to actually refuse online! Only accept or comment. So shady. Very frustrating and very corrupt. They prey on new medical providers with the offer of "quick payment and patients your way" but it's all falsehood. I have been in medical billing on and off since 2006...Multiplan has always been a bottom feeder. Because how do they stay afloat? The big insurance companies pay them the money that would have gone to providers when they negotiate down the payment. all they do is take that extra money they have "negotiated" money for doing what??? Smh Shame on them. We want to NOT be contacted by Multiplan and for all our pending claims to be sent back immediately.

  Business Response

  Date: 02/05/2025

  MultiPlan made a mistake, the provider is correct related to notifying us to cease contacting them to attempt voluntary negotiation. We apologize as we did receive their notice and failed to process the request. That has now been completed, no further contact for voluntary negotiation will be made and we are educating the applicable team members. For the purpose of clarification, in addition to network services, MultiPlan offers its clients negotiation services.  Specifically, *** will attempt to negotiate with non-Network Providers, on behalf of MultiPlan clients by submitting voluntary proposals or global agreements via fax, secure email transmission and/or within our provider portal. At their sole discretion,non-Network Providers can choose to accept the terms of the proposals or global agreements with their signature and returning the documents via fax, email and/or provider portal. Again, these activities are and have always been voluntary.

   

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  As long as they cease from contacting us....
  
  Sincerely,
  
  ***** ******
  
   
  
  

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a medical billing specialist working in a multi-disciplinary practice in **. I have NO CONTRACT WITH MULTIPLAN, yet they continue to price my claims for miscellaneous insurance companies and take a PPO reduction. They continually deny codes that are payable in **. I am tired of dealing with this company that I should not have to be dealing with PERIOD. Please stop pricing my claims for insurance companies as I DO NOT PARTICIPATE WITH YOUR HORRIBLE NETWORK!

  Customer Answer

  Date: 02/17/2025

  At this time, I have been contacted directly by Multiplan, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: They are still working at getting the issue resolved. It is ongoing and continues to occur.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** *****

  Business Response

  Date: 03/07/2025

  The author of this complaint at the providers office was contacted. After education, they acknowledged they had a valid enforceable contract and there was no fault of claritev, formerly MultiPlan. The contract has since been properly terminated and acknowledged by the author. During these cordial discussions, it was identified that claritev was not receiving a key field (no fault of the provider) to properly price a number of claims. claritev apologized, adjusted those claims, sent to the payors so they can re-adjudicate and asked they monitor their submission procedures more closely in the future. The author was satisfied with the outcome.

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have many claims filed to Cigna, United/Optum, and BCBS from the past few years that paid me much lower than what I billed right after Multiplan intervened to request negotiation of rates, which I did not agree to. This happened at a group practice I was previously at along with at my current practice. As a result, as a small-time therapist trying to help everyday people, I am struggling to run my business. They are very likely violating HIPAA by also obtaining healthcare info that neither I nor the patient agreed to give them. I am probably owed 10k due to their shenanigans and am strongly considering escalating this in court after several concerning NY Times articles.

  Business Response

  Date: 08/20/2024

  Acknowledging receipt of your complaint from August 19, 2024.  Please share an example remittance advice from your current practice where a carrier indicates a MultiPlan agreement has been applied to reduce your reimbursement. For the purpose of clarification, in addition to network services, MPI offers its clients negotiation services. Specifically, MPI will attempt to negotiate with non-Network Providers, on behalf of MPI clients by submitting voluntary proposals or global agreements via facsimile transmission (fax), secure email transmission and/or within our provider portal. At their sole discretion, non-Network Providers can choose to accept the terms of the proposals or global agreements with their signature and returning the documents via fax, email and/or provider portal.Again, these activities are and have always been voluntary and you wrote you declined our offers.
  

  We have no record on file of a prior request to cease contact however we will update our records to show you do not wish to be contacted by MultiPlan to negotiate your prices. Again, please share an example remittance advice you received from a carrier which indicates the MultiPlan name and that an agreement has been applied to reduce your reimbursement.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   Good Evening,

  I am not in a position to cite data via this forum because it would be a HIPAA violation to cite protected patient info/patient names/etc. I can simply say that several claims have come back with allowable amounts much lower than the billed amount--claims which ********** has tried to negotiate. There were previous claims at my previous group practice which mysteriously came back lower even after rejecting the Multiplan offer. I am prepared to close this case and move to other legal action if this continues, but would close this case for now if I have evidence that Multiplan stops contacting me given that I never consented to negotiation services (and it is a violation of HIPAA).  

  Thank you,

  ******

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are out of network providers for many of the health plans ****************** claims to represent. We typically get paid by our patients at the time of visits, as we have done for years. Recently, we are bombarded with faxes, emails and phone calls from Multiplan trying to negotiate our fees, There have been times when we received multiple faxes for the same visits with different amounts offered. We never agreed to their terms and have tried blocking their calls. They are very creative in the way they try to describe their offer to negotiate, which all sounds like a scam. Their forms often do not allow you to simply reject their offers, only to accept. We have tried for years now to get them to stop calling and wasting our time and resources. We suspected a scam operation and the ** Times article reinforced that we were correct. We have even filed complaints with the do not call registry, and hope they too can be of help. We easily see the horrible rating this company receives and want nothing to do with them. Any help is appreciated.

  Business Response

  Date: 07/22/2024

  We apologize for the hassle we caused your office. Notification to cease Negotiations contact was in place from Sept 2010 to March 2023 at which time it was released in error. We received this complaint on Friday July 19, 2024, end of day and made the correction to our error this morning Monday July 22, 2024.

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  we thank BBB for intervening. We had been unsuccessful on our own and believe without your assistance this badgering would never have ceased.
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAP ************ has been attempting to credential with MultiPlan since January 2024. Multiple requests for follow up on our status have gone unanswered and ignored. The last communication was on 6/5/2024 at which time I was told credentialing was reviewing our documents. On 6/10/2024 I received a phone call from a Multiplan representative requesting a callback and was unable to make out the phone number. I have messaged ***************************** on 6/10/2024, 6/17/2024, 7/9/2024 and again on 7/17/2024 inquiring about confirming the phone number that was left for me, or inquiring about our status with no response or acknowledgement.

  Business Response

  Date: 07/31/2024

  We apologize for the delay and appreciate your participation with MultiPlan and are in receipt of your signed agreement on 7/29.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a psychologist in private practice. I stopped accepting insurance several years ago and only accept direct payment. My patients seek reimbursement on their own with their out of network benefit, I provide receipts and superbills. Multiplan has contacted me multiple times over the years asking me to reduce the amount I get paid to purportedly save my patients money. They always start with giving me an offer and asking me to accept it. I am NOT and will NEVER negotiate with them and any negotiation for a fee reduction will be done directly with a patient. This is a scam on patients as well as revealed by a recent NYtimes article. In the end, Multiplan gets paid to lower how much providers get and patients dont get much out of it at all. I dont want any providers falling victim to this scam. I have blocked their calls and immediately delete their emails but they find workarounds to still get through. This company is predatory and needs to be exposed.

  Business Response

  Date: 06/16/2024

  Per your request, we have updated our records to show you do not wish to negotiate your prices nor do you wish to be contacted by MultiPlan (MPI).  We apologize for any prior inconvenience.For the purpose of clarification, in addition to network services, MPI offers its clients negotiation services.  Specifically, MPI will attempt to negotiate with non-Network Providers, on behalf of MPI clients by submitting voluntary proposals or global agreements via facsimile transmission (fax),secure email transmission and/or within our provider portal. At their sole discretion, non-Network Providers can choose to accept the terms of the proposals or global agreements with their signature and returning the documents via fax, email and/or provider portal. Again, these activities are and have always been voluntary. Again, We apologize for any prior inconvenience.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter about ***** **** using MultiPlan and that their records indicate I'm in the MultiPlan Auto Medical Network. I am in fact not a statefarm customer, I called to confirm with them. I am also in no way associated with MultiPlan. No contact information is given on the webpage and nobody answers the phone. I want all information with my name on it scrubbed and deleted in it's entirety. I would like written confirmation for legal documentation that this has been completed.

  Business Response

  Date: 03/26/2024

  We appreciate your patience while our review continues.

  Business Response

  Date: 03/29/2024

  This is not the initial or the final response by MultiPlan and is only an update:

  MultiPlan replied on 3/26 indicating it was still under review.

  Today 3/29 MultiPlan received this reply after sending the below explanation and offer to assist. As such MultiPlan will have no further comment until hearing from the Attorney or the *** with all of the documentation to be shared with us and look forward to a cooperative and transparent process.

  ~~~"You will be going through my attorney and the *** at this point as you have broken the law and harassed me at my place of work. It is a complete lie that you didnt know it was a personal matter as I have all the documentation necessary that says otherwise."~~~~

  3/29 From MultiPlan:

  Thank you for the explanation this is brand new information not made available to us by the BBB, we had no idea this was a personal matter and we apologize for what took place with *************************** Physicians.
  
  We acted on what you delivered to the BBB which they delivered to us which is what you specifically wrote about the perceived association as a provider in the MultiPlan Auto Medical Network which was: I received a letter about ***** **** using MultiPlan and that their records indicate I'm in the MultiPlan Auto Medical Network. We contacted *************************** Physicians to validate our records and once validated, the best path of communication was through *************************** Physicians to have them share with you the information of how you were connected to the MultiPlan Auto Medical Network. At no point were we made aware this was a personal matter.
  
  You mention MultiPlan sent you personal mail to my private home regarding being a ***** **** customer. ********************** does not has never sold or solicited any products to Consumers directly nor through any entity including ***** ****. We are unsure what that correspondence is, there is no attachment or mention of it in the BBB complaint and we are eager to receive it from you if youd like to share it so we can understand who sent it and assist the BBB with next steps.
  
  Received from The BBB: Customers Statement of the Problem:
  I received a letter about ***** **** using MultiPlan and that their records indicate I'm in the MultiPlan Auto Medical Network. I am in fact not a statefarm customer, I called to confirm with them. I am also in no way associated with MultiPlan. No contact information is given on the webpage and nobody answers the phone. I want all information with my name on it scrubbed and deleted in its entirety. I would like written confirmation for legal documentation that this has been completed.

  3/27 From ******** ****:

  I found out that you went to my employer. Not only is that remarkable inappropriate given my actual complaint,but I did not give you permission to do so. This has nothing to do with them.This is Multiplan sending me personal mail to my private home regarding being a ***** **** customer (which I am not and never have been). This information has been sent to my attorney. Do not do that. My complaint has nothing to do with LRH or me as a provider. I do not get mail from LRH sent to my house. I do not get mail from insurance companies at my home saying Im a ***** **** customer when Im not. This does not help this situation. I would like to speak to the *** by the end of the week.

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a psychiatrist in private practice, and I operate on a model where I do not directly accept insurance. My patients are responsible for paying for my services in full at the time of their appointments. Subsequently, they submit the necessary paperwork to their respective insurance companies for reimbursement.Each month I am inundated with offers from MultiPlan. They consistently propose an "expedited payment" system, which essentially means they are suggesting that I accept a lower insurance payment in exchange for quicker reimbursement. I have been adamant in both written and verbal communications that I am not interested in their offers and would prefer for my patients to receive their full insurance reimbursement. My stance is, and has always been, unwavering on this matter.However, my clear communications and wishes seem to fall on deaf ears. Despite the numerous times I've contacted MultiPlan to request that they stop sending these offers, I continue to be bombarded with both faxes and phone calls. What is ostensibly a simple and straightforward request to remove my practice from their negotiation list seems to be an insurmountable task for MultiPlan.The frequency and persistence of these unsolicited communications are not merely an annoyance; they have tangible consequences. The time and effort required to field these calls, read through these faxes, and consistently reaffirm my position are distractions from my primary objective: providing care for my patients. Instead of addressing legitimate patient needs or focusing on patient care, I find myself continually sidetracked by MultiPlan's unwarranted interruptions.Businesses like mine should not be subjected to persistent unsolicited offers, especially when we have made our position clear multiple times.Thank you for your attention to this matter. I look forward to your prompt action in resolving this complaint.

  Business Response

  Date: 10/03/2023

  We appreciate you taking the time to escalate your complaint which will be reviewed and responded to. In the meantime, we apologize for what you have experienced.

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ continues to call me regardless of being asked to be on the no call list. I am not a provider and this company has no reasons to call me. Today 8/23/23- ************ called me at 12:30 am and again at 3:53 am CT waking up my children before the first day of school. ************ called me in total 15 times in one day. It doesnt matter if I block the number they call from as they continue to call from different numbers. I am extremely frustrated. It is not ok to call people non stop around the clock when they ask you to stop calling. I am in technology and need to answer my phone to ensure there isnt an emergency at work. Please see to it that this complaint is shared with multiplan.

  Business Response

  Date: 08/25/2023

  Sorry to hear of what took place and the disturbance to you and your family, especially before the first day of school. Can you please reply with the phone # or phone #'s that are calling you and we will promptly confirm if they are related to MultiPlan. Thank you!

  Customer Answer

  Date: 08/29/2023

  ***************** I also sent a screenshot verifying the call times. Thank you for your help!

  Business Response

  Date: 09/12/2023

  Thank you for the phone number as well as the screen shot. That is absolutely our #. Once again, very-very sorry for the hassle to your family. We will ensure the number is removed. In the unlikely event should you experience the same again, please file another complaint and we will address.

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************