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Find a Location

Muji USA Ltd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Muji USA Ltd

      250 W 39th St Rm 202 New York, NY 10018-8202

    • Muji USA Ltd

      180 Pulaski Street Bayonne, NJ 07002-5051

    • Muji USA Ltd

      620 8th Ave New York, NY 10018-1618

    Business ProfileforMuji USA Ltd

    Home Accessories
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Muji USA Ltd has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Muji USA Ltd

        250 W 39th St Rm 202 New York, NY 10018-8202

      • Muji USA Ltd

        180 Pulaski Street Bayonne, NJ 07002-5051

      • Muji USA Ltd

        620 8th Ave New York, NY 10018-1618

      Location of This Business
      250 W 39th St Rm 202, New York, NY 10018-8202
      BBB File Opened:
      3/31/2008
      Years in Business:
      16
      Business Started:
      11/16/2007
      Business Started Locally:
      8/11/2016
      Business Incorporated:
      10/19/2006
      Type of Entity:
      Corporation
      Additional Contact Information

      Fax Numbers

      • (646) 366-0519
        Primary Fax

      Website Addresses

      Customer Complaints

      31 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/23/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I bought a shirt with an (unaltered) price tag which priced the shirt at $29.90 When I got home I saw I was charged $39.90 for the shirt. The next day I returned to the shop to receive a refund for the difference, which was in error. However, the clerk insisted that the shirt should have been priced at $39.90 and that they would not issue a credit for the $10 difference. She told me that they had placed stickers on all of the shirts updating the price to $39.90. Although my shirt was clearly not among them, I went downstairs to check the rack. There were 9 of the shirts left on the rack. 5 shirts, like mine, all had unaltered tags priced at $29.90 (same color, model, etc). The remaining four did indeed have stickers over the price tags reflecting the higher price. I brought the 5 shirts upstairs to the same clerk, but she remained firm that they would not issue a credit. I dont know the legality around whether stores can charge a different price at checkout than what the tags reflect, but I do feel that this was not right.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      YISAK Y

      1 star

      04/18/2022

      They have a horrible system set up, I ordered 7 items including jackets, clothes, containers, and a travel carrier online. Received the initial email stating that the items will be shipped out soon, then received another email that items are en route, and finally received the email that all of the items have been delivered. When I checked the front door only thing I saw was a small box from Muji which had the container I ordered). There were no other items or box that was delivered by ****** When I looked into the ***** website, that was the only box that was sent from Muji with a weight of .3kg, Muji is claiming that they have shipped all of the items. They still haven't responded to my emails or picked up their phone.

      Local BBB

      BBB Serving Metropolitan New York

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