Reviews

Review Details

• Review fromEda T

  Date: 04/03/2025

  1 star
  I was making monthly payments for over 1 year to cover all my home appliances for 2 homes and when my water heater stopped working they didn't fix it or replaced as they were supposed the manager didn't want to help solve the problem so I cancelled .

• Review fromAARON V

  Date: 02/17/2025

  1 star
  I SUBMITTED A CLAIM ON 2/03/24(2227406-CLAIM #). THE SERVICE REQUESTED WAS FOR ***AIR ON MY PORTABLE SPA. THE CIRCUIT BOARD AND HEATING UNIT NEEDS ***LACING. MY CLAIM WAS DENIED DUE TO THE PROVISIONS THAT IT IS A PORTABLE SPA AND NOT A BUILT IN SPA. WHEN PURCHASING MY CONTRACT AND DISCUSSIONWITH THE ***** *** I PAID EXTRA MONIES FOR THIS OPTION COVERAGE. I WAS NOT TOLD THAT MY PORTABLE SPA WAS NOT COVERED WHEN PURCHASING THE NEW CONTRACT. SMELLS LIKE A BAIT AND SWITCH SCAM. SO HOME SERVICE CLUB HAVE DENIED COVERAGE,SAYS THEY ARE NOT RESPONSIBLE FOR ***** *** THAT ***RESENT HOME WARRANTY WHEN SELLING HOME WARRANTIES AND WILL NOT REFUND ME THE MONIES THAT WAS PAID FOR OPTIONAL SERVICES THAT I WAS SOLD AND COULD NEVER USE. ALSO I PAID A 95 DOLLAR SERVICE FEE TO A CONTRACTOR TO DIAGNOSE EQUIPMENT THAT WAS NOT COVERED BUT THEY CHARGED ME FOR IT. BE CAREFUL AS THEY WILL PUT ALL RESPONSIBILTY ON THE CONSUMER AFTER YOUR MONIES ARE COLLECTED. BAD COMPANY,TERRIBLE CUSTOMER ********************** AND SHADY ***** ***S.STAY AWAY FROM HOME SERVICE CLUB

• Review fromVirginia L

  Date: 01/23/2025

  1 star
  This company is a joke after several phone calls about my water heater they finally send a company out 8 days later then they down the claim stating in the contract that this part is not covered yet I never received a contract. Then after my appeal I get a emai saying they got the diagnosis and it is covered but when I call they said that email went out in error now I am stuck with the bill and keep calling to no avail to have them reimburse me and they will not let me cancel the plan a give me back my money for the remainder of this scam of a contract

• Review fromAnnette C

  Date: 11/28/2024

  1 star
  I canceled my contract with Home service club cause they never fix anything always an excuse. I received a letter after I canceled stating I would be getting a refund in ***** days this was back in September this is November I want my money I paid for 4 years ***** a month I have a Running Balance ******* they are horrible or Scam artist. Next step I will file in court I have all my Emails from Home Service club with proof

• Review fromDebra S

  Date: 07/29/2024

  1 star
  We purchased this warranty so that we wouldnt have the headaches of dealing with these problems. . We have a hot water heater that went bad on June 6 2024 and is covered by the warranty. They sent a tech to our house on June 11th, who told them that hot water tank needed replaced. They do not want to replace the tank so we are going on week 7 with no hot water. They keep saying that our claim is in the que and once a tech responds they will contact us. Now they have us blocked so we can no longer make contact with them. We feel like they should let this tech replace the hot water tank instead of us going this long without hot water tank. If they cant resolve the problem we would like a refund of the money we paid for this warranty. But I would stay clear of this group as they do not honor their warranty.

• Review fromMichael C

  Date: 07/10/2024

  1 star
  Absolutely terrible! I have comprehensive coverage plus service and utility line coverage on two separate properties. Ive been requesting service since April. I still have not had my issue looked at.

• Review fromLeon F

  Date: 06/25/2024

  1 star
  I sued the Home Service Club Warranty Corp. (HSC) in Benton County District Court and won a Small Claims Judgment by default of $10,000 for a complete Heating and air conditioning system failure that HSC had denied the claim on. HSC did not bother to contest the issue because they know I cannot collect since they are in ************* and I am in ****************. After talking to collection attorneys and collection agencies in *** it appears that the $10,000 judgement isn't enough to cover the expenses involved in the collection process in ********.

• Review fromMelissa F

  Date: 06/19/2024

  1 star
  I would give this NO STARS, for this service contract that is supported by AARP, among others yet still does not handle seniors claims with priority. My mother has an A/C unit not working correctly since April 2023. It is now JUNE 2024 and her units do not work. The temps in IL are in the 100s, yet when calling customer ********************** or making claims online - no resolve! She has gotten as far as a contractor assigned who has been aggressive towards her and working with her and this company and still no working units. The contractor has attempted to extort more money from her because this service company wont pay him. She was forced to pay for portion of the system that they claim they would not cover but required by her state. She is on social security/fixed income and already pays for a service contract here, why would not everything be covered? She was told her card would not be charged until the service completed, yet she was charged the same day and STILL NO A/C. Still the claim agent has not called; the contractor has not been paid or hired to work; meanwhile, her health continues to decline. Even expressing to the company that she has pre existing health issues of a stroke BUT STILL cannot get this repaired during the high heat season! The 800-601-xx09 continues to say someone will contact you in 4 hrs yet NO contacts made unless its from her to them reporting no one contacted her. Now they are saying a call or email. This seems unreasonable. Apparently is no higher department to escalate to - no one higher in command/management beyond *********************** WHO DOES NOT COMPLY with service requests. I DO NOT RECOMMEND THIS SERVICE, especially to Seniors! It is very unfortunate that at this point my mother will need to find another location to leave until this waiting game gets resolved in order to avoid continued health risks. I would welcome a call from corporate or ANYONE from Home Service Club Warranty who can actually fix this issue.

• Review fromStacie P

  Date: 05/23/2024

  1 star
  DO NOT USE HOME SERVICE CLUB. Our hot water heater went out 3 times in less than 6 months and they are still refusing to replace it. It's "rebuilt" or "repaired" and lasts MAYBE 2 months.

• Review fromTaylor B

  Date: 01/15/2024

  1 star
  Absolute sham of a company. It is beyond comprehension that this company hasn't been shut down yet. My furnace busted 3 months ago and I called them for someone to come out. They told me that someone would come out in 24 hours. Nobody came, no email notification. I called again a few days later. "24 hours and an email confirmation". Again nothing. 3 weeks of this later, and I got an email confirmation that someone is coming out. Nobody came. I called the company that was supposed to be doing this and they didn't know who home service club was. I called home service club again. They finally sent someone out, the guy told me that it needed to be fixed and he will send in the paperwork immediately. 4 days later, I called home service club and they said the technician never sent in the paperwork. I called **************** and was told that the home service club website was down and wasn't able to send in the report. 2 more months of this and 7 calls later, I was finally able to get to the supervisor where I was given the options of a.) getting another technician out within 24 hours (lost count how many times I heard that) b.) getting my own technician and getting reimbursed by home service club (fat chance they'll actually pay out due to "technical difficulties") or c.) cancel and get a refund - coverage for the previous time active (which was evidently not covered at all) - cancellation fee. Hopefully the better business bureau can take care of this company so others don't have to go through this.