Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started using this company ******* work a week ago. This company is terrible its horrible and awful. With every *** you will speak to including supervisors they will all have different answers. My issue is what everyone elses issue is their earnings. Nothing that this company tells you will you ever understand. They have more system errors glitches in delays then any system in this world. It should never be this many delays when dealing with peoples financial needs. Its very much easier for me to deal with the ******** but when you get a *** **** not on the ******** they are refusing to connect you. No point in speaking to a *** who cant communicate effectively or understand you and vise versa. My issue at hand with this company is my earnings arent being ***orted after I worked. They will tell you its coming from your employer. Your employer will inform you that its a third party service. So your basically been bounced like a ball in between both companies. Which I refuse to do. They will life and say your employer didnt submit your earnings. Then when you reach out to your employer they have no acknowledgment of what your saying. They have terrible reviews from hundreds of people. If this isnt gonna run smooth like it should then Daily Pay should run at all. The lack of customer service skills from their ***s while interacting with customers about their income is at the bottom of the barrel. Its no way this company have **** of these ***s employed by them. They act like they hate their jobs. I would like my earnings made up to date.

  

  Business Response

  Date: 04/23/2025

  Dear *** ****************** sincerely apologize for any confusion and frustration you experienced regarding your DailyPay benefit. One of our Support Specialists has reached out to you to help address any questions you may have but has not heard back.
  
  Please do not hesitate to get back to our team so we can help address any concerns you may have. 
  
  Best,
  
  DailyPay, inc.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily pay has been very stressful to deal with from day1, earrings are not updated daily, it's always a problem on their end, when calling customer service you never get any answers to the questions you ask, they always tell you it's a technical issues that will be resolved 24 to 48 hours, meanwhile bills are due and there's no money available to do that, what's the point of daily pay if you don't have available funds daily, too many issues, it causes more stress than help, I'm backed up on my bills because of daily pay, I rather wait every 2 weeks for my pay because daily pay isn't a benefit at all....

  

  Business Response

  Date: 04/22/2025

  Dear *** ******************* sincerely apologize for any confusion and frustration you experienced as a result of a recent system error that effected your DailyPay account. One of our Support Specialists has reached out to you to help address any questions you may have but has not heard back.
  
  Please do not hesitate to get back to our team so we can help address any concerns you may have. 
  
  Best,
  
  DailyPay, Inc.

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using daily pay for the past several years and I've questioned my direct deposits because my hours and what Daily Pay deposit into my account does not add up. I transfer money through daily pay regularly but they have a set amount that's put to the side that we can't transfer. On February 14th I didn't receive a deposit at all. I had several hundred dollars that was set aside until pay day but on pay day I didn't any of it. With this pay period they claimed they overpaid me and now I haven't received my deposit for April 11th. I'm not understanding how I can get overpaid for hours I've worked. I'm looking for an explanation of where the money is that was suppose to be set aside until pay day and why my deposit for this pay period is delayed. There's been no changes to my hours or place of employment.

  

  Business Response

  Date: 04/17/2025

  Dear *** ***************** apologize for any confusion, or frustration you have experienced in regards to DailyPay benefit.
  
  Our Support Team has reached out to you to help clarify the total number of pay period earnings transferred ahead of payday and the ******** received. We hope that the clarification and advice provided in regards to the early transfers were helpful. Please do not hesitate to reach out to our Support Team if you have further questions, or let us know if we can be of further assistance.
  
  Best,
  
  DailyPay, Inc.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very misleading and difficult to cancel.Getting signed up and getting an advance is easy and also a trap that Daily Pay doesn't want the customer to realize. Once signed up they have your pay.Can sign up in minutes but the company makes it extremely difficult by making you wait weeks to cancel and get your pay returned to normal. Very difficult and costly for people that live pay period to pay period.

  

  Business Response

  Date: 04/22/2025

  Dear *** *******
  
  We are very sorry to hear about your frustrating experience while using our service. Your concerns were escalated and our team worked diligently to help resolve. To confirm, your account is now canceled as of 04/15 and you will receive your paychecks directly from your employer going forward.
  
  Please do not hesitate to contact our Support Team if we can be of further assistance.
  
  Best,
  
  DailyPay, Inc.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily Pay canceled my account without notice which left me with a balance of $*******. At that time i was told by said company that all my funds would be deposited into my bank account on file.I never received that deposit ,so I called and then was told I would receive a check with all my funds again I asked if it could be deposited and was told no it was coming in a check. I didn't receive the check until about a month later which would have been on or about Jan 13 2025. At the time I received the check I had no ID to cash the check so I held on to it in a purse of mines that was taken and I haven't got back as a result the check was never cashed. I called several times attempting to get the check reissued and this matter resolved to no avail. I've spoken with card services several employees and finally a Supervisor after been told several time there was no supervisor I could speak with and issued ticket after ticket with no return call within their 48hr policy as I spoke with the last and finally Supervisor **** I was told my issue would be sent up to higher supervisors and investigated I have yet to hear back from anyone on this matter myself and my employer HR at the time called on 3way to try and get the original check voided and a new one reissued she was reassured that it would be resolved once someone calls me back on the return call I was told someone would email me with a decision which I received an email asking for my info issue and amount that was owed to me after complying just to get another email stating how my money would not be issued back out to me and no other resolution would be taken on their end so basically I'm just out of my ******* that I earned by working no one gave me anything it's my money and I think this is unfair so I made Daily Pay aware that I would pursue this further until I get my hard earned money back I would hire a lawyer take them to court and also file a report with the **********************

  

  Business Response

  Date: 04/22/2025

  Dear *** **************** apologize for any confusion, or frustration you have experienced in regards to DailyPay benefit. On 04/11, one of our designated Specialists confirmed with you that a new paycheck has currently been issued to you.
  
  Please do not hesitate to contact our Specialist if you have any further questions.
  
  Best,
  
  DailyPay, Inc.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, 2025 daily pay took my paycheck without my knowledge and I do not owe them anything and I don't think it's gair

  

  Business Response

  Date: 04/22/2025

  Dear *****,
  
  We apologize for any confusion caused. Our Support Team ensured to reach back out to you on 4/11, the day you left us messages requesting a response. We hope that the clarification and advice provided in regards to the early transfers and Remainder Pay were helpful.
  
  Please do not hesitate to reach out to our Support Team if you have further questions, or let us know if we can be of further assistance.
  
  Best,
  
  DailyPay, Inc.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened on April 9th 2025, daily pay wont let me access my account even after I reset my password and I call Customer support and they cant do anything because its a tech glitch but you cant contact the Tech team I just think if you have an app that deals with your money you should have Tech on standby but now im left to fend for myself till payday

  

  Business Response

  Date: 04/17/2025

  Dear *******
  
  We apologize for any confusion, or frustration you have experienced in regards to DailyPay benefit. Our Support Team has attempted to reach you in effort to assist you with your password difficulties, most recently on 04/15. Unfortunately, they were not able to get in touch.
  
  Please do not hesitate to contact our Support Team for further assistance.
  
  Best,
  
  DailyPay, Inc.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use dailypay through my employer. My account was active and Im still an employ with the same company. Nothing has changed except my job title. Dailypay canceled my account that already had money available for no reason. I have a bill that was due and this is a huge inconvenience. I want to to active my account and put my correct available balance in there.

  

  Business Response

  Date: 04/15/2025

  Dear *** *************** apologize for the inconvenience and frustration caused while working with our Support Team to have your account reinstated to active status. Your concern was escalated and account reactivated.
  
  Please do not hesitate to let us know if we can be of further assistance.
  
  Best,
  
  DailyPay, Inc.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My DailyPay account has cancelled over 43 times and when I call they continuously lie and say my employee id wrong, error at my job and I followed up with my HR and she said that everything is correct even showed me my employee id .. I have asked to speak to a supervisor but no one has called me and tried to get my account up and running I have to wait 2 to 3 days to get my money expedited so I can get it only for my account to cancel out againIt is called daily pay I should be able to access my account daily this has been going on for months I have sent them check stubs been very cooperative and nobody has called me and tried to fix the problemdaily pay takes most of my money cause I stay in hotels and I have to pay everyday and when they make me wait I have to sleep in my carThey keep promising it will not happen again and my account cancels they lie about the ticket numbers and they do not try to contact me and get the issue resolvedThey took my whole check when I got paid except 105 dollars so they know I need daily to survive and eatI am just tired of going thru this ALL I WANT IS FOR THEM TO FIX MY ACCOUNT WHERE I CAN USE IT DAILY LIKE I SHOULD BE ABLE TO THANKS FOR LISTENING

  

  Business Response

  Date: 04/15/2025

  Dear *** ******************* apologize for the inconvenience and frustration caused while working with our Support Team to have your account reinstated to active status. Your concern was escalated and account reactivated.
  
  Please do not hesitate to let us know if we can be of further assistance.
  
  Best,
  
  DailyPay, inc.

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting for my money to arrive so I can start a transfer but it keeps popping up as a delay want to know whats the hold up

  

  Business Response

  Date: 04/11/2025

  Dear ******,
  
  We sincerely apologize for any confusion and frustration you experienced as a result of a recent system error that effected your Earnedit account. One of our Support Specialists has reached out to you to help address any questions you may have but has not heard back.
  
  Please do not hesitate to get back to our team so we can help address any concerns you may have. 
  
  Best,
  
  DailyPay, Inc.