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Find a Location

Cover Whale has 1 locations, listed below.

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    Business ProfileforCover Whale

    Insurance Agency

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    180 Maiden Ln, New York, NY 10038
    BBB File Opened:
    8/5/2022

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was contacted by ******** and ***** agents after putting my information in the system for truck insurance quote when they gave price I was happy I paid the people then contacted the fmcsa 3 days later in hopes of my authority being back active I was informed that I have to pay a fee which I did at the time and now they needed the insurance company to send the new insurance directly to them so I can be back active long story short its been over a month and the agent stats cover whale insurance company underwriter refuses to honor policy mind you I have called sent request documentation everything they asked I been going through this over a month now and my authority still is not active with the fmcsa meaning I havent been able to pick up a load in over a month this company and there agents are unprofessional they dont update you you have to do the work and at the end I was denied insurance and they refusing to refund my money I paid my dot is ******* as you can see no hazmat is listed, this was the statement made by the underwriter for not writing the policy so I can go active.this company needs to be investigated by the fmcsa also my address is the same address I gave agent the same address registered with fmcsa and they on there on doings gave a complete different address which I had to correct on my own if I didnt call to see what was taking so long to send information to fmcsa I still to this day would be just waiting on a call like I said unprofessional to the *** the agents ******** and ***** and cover whale insurance the text message is me every other day contacting them over a month and no results literally they put me out of business

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Quick T

    1 star

    12/04/2023

    COVERWHALE, the insurance agency. Admitted to utilizing bad/faulty/inaccurate ***/FMCSA data when initially reviewing my drivers license and *** company information in order to be eligible for a quote. Once CW underwriting approved my profile to be eligible for a quote, I was excited and waited to receive it in a few days. Once received, I approved the coverage and rate. Upon going into my 3rd month, they submitted a cancellation notice, does not meet underwriting requirements, that is it. Attached to the physical letter, it stated, there is still time to save this policy, please call now. I attempted to call for over 20hrs to only be on hold, never getting through to anyone. They only informed me of this information 2months after binding the policy with a cancellation notice received on 11/3/2024. It took the account representative almost one month to reply, (1day prior to cancellation date) to call me and inform me of what I am explaining now. The company willingly, knowingly, without a reasonable doubt was accepting & writing new policies with inaccurate data to conduct underwriting ********************** Resulting in massive financial damage to my company and loss wages. Coverwhale, should not have been accepting new quotes/clients when they knew their system was faulty. - Liable for AI system defects, malfunctions, and or financial loss caused by AI components offering - Liable for negligence with AI driven data - liable for damages caused by AI components and their offering(s).- Liable allegations of algorithmic bias - Liable system failures resulting in in-proper and or algorithm infringement - Liable for algorithmic bias Return all monies paid out by Quickstyle Transport, LLC pertaining to this binded policy. To include but not limited to;- Down Payment - Any/ All monthly payments paid out - Damages / Lost wages ($2,500 usd per day) based on 6day work week since Effective Cancelation date & new policy is/has been binded

    Local BBB

    BBB Serving Metropolitan New York

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