Complaints
This profile includes complaints for CoverWallet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Coverwallet, is an insurance agent which I was using for several years which allowed my insurance coverage to lapse without any warning or communication. The agent at coverwallet, ********************************* quit and the company never followed up with me in order to provide coverage. I attempted both telephone and email communication many times. Coverwallet failed to send the insurance binder to the broker causing my company insurance to be dropped. I have been working at risk and without insurance for over two months creating a serious liability for me and my clients.
Business Response
Date: 05/03/2022
Thank you for your feedback and I'm sorry you had a bad experience with CoverWallet. Our ****************** team will be reaching out to you shortly. If you should have any other questions or comments, please reach out to the Feedback team at *********************************Customer Answer
Date: 05/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This was a computer generated response and I have not received any call directly from a representative of the company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 05/31/2022
Thank you for your feedback and I'm sorry you had a bad experience with CoverWallet. Our ****************** team will be reaching out to you shortly. If you should have any other questions or comments, please reach out to the Feedback team at *********************************Initial Complaint
Date:04/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We cancelled our coverages with coverwallet. Approximately $2000 was returned from the finance company for unearned premiums and unearned commissions in January 2022. It is ***** and we called several times over past 3 months and they refuse to refund our money. This is a civil theft of our premiums. Multiple calls but no one will answer in ***. They never tell us when we will get our check. It looks like a scam and we wonder how many other people are being ripped off.Business Response
Date: 04/19/2022
Thank you for your feedback and I'm sorry you had a bad experience with CoverWallet. Our ****************** team will be reaching out to you shortly. If you should have any other questions or comments, please reach out to the Feedback team at *********************************Customer Answer
Date: 05/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Coverwallet never returned the unearned funds they collected from me. This is based on accounting provided by Coverwallet and email correspondences.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Business Response
Date: 06/15/2022
Thank you for your feedback and I'm sorry you had a bad experience with CoverWallet. Our ****************** team will be reaching out to you shortly. If you should have any other questions or comments, please reach out to the Feedback team at *********************************.Initial Complaint
Date:04/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for a policy renewal in January. After doing so I received a letter from am trust stating the policy was about to cancel do to non payment. Cover wallet ***** it was taken care of and everything is good. March 13 I received a policy cancellation an final audit. Called am trust multiple times as well as cover wallet. Cover wallet response is always an account rep will reach out to me. That never happens. After 2 weeks of am trust stating they still has not remitted payment I was forced with paying again and moving to a different broker. Many calls and emails to cover wallet for a refund of the policy I never received goes un answered. And the continue to **** me for a policy that was canceled due to then never remitting the payment.Business Response
Date: 04/05/2022
Thank you for your feedback and I'm sorry you had a bad experience with CoverWallet. Our ****************** team will be reaching out to you shortly. If you should have any other questions or comments, please reach out to the Feedback team at *********************************
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