Customer ReviewsforMetLife, Inc.

As a long-time customer of ********************** who has diligently paid premiums through my employment, I am deeply disappointed and frustrated with the company's recent handling of my claim. My experience with MetLife has been characterized by what I can only describe as shady and unfair practices aimed at denying my legitimate claim and shifting responsibility to a third party.My relationship with MetLife spans many years, during which I have consistently upheld my end of the agreement by paying premiums, often at a higher rate due to contributions through my workplace. Despite this, when the time came for me to file a claim, I encountered numerous obstacles and delays.The process of filing my claim was unnecessarily convoluted, with repeated requests for documentation and information that seemed designed to prolong the process rather than facilitate a timely resolution. When all requirements were met and I expected my claim to be processed promptly, MetLife instead chose to deny it on dubious grounds, citing vague policy clauses and technicalities that were never clearly communicated beforehand.What is particularly troubling is MetLife's apparent eagerness to avoid responsibility by attempting to pass the buck to a third party, despite the clear terms of our agreement and my long-standing loyalty as a customer. This tactic not only reflects poorly on their integrity but also adds insult to injury after years of faithful premium payments.I urge potential customers to exercise caution when considering MetLife for their insurance needs. My personal encounter with their claim denial practices highlights a concerning trend that *** not align with the assurances and promises they make in their marketing materials. As someone who believed in the value of insurance as a safety net, I find myself let down by MetLife's conduct and their failure to live up to their responsibilities as an insurer.

Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

Makes it very difficult to process a claim. Claims not to receive faxes or email. Requests additional documents. Unethical.

Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

If i could leave 0 stars i would. Ruptured a disc c6 c7 it's covered in my accidental had surgery . Turned in all the paper work, surgeon reports, everything an these clowns tell me it's stenosis an denied claim appealed an still same out come.. after paying week after week an not get paid for a accidenl I had an to blame it on stenosis is sad.. this company only wants to take money an denied claims that should have been paid out.

We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns.

Terrible company, when you try to use your insurance they put you off with excuses

Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed 6/25/2024 via the United **********************

One star because I couldn't leave a zero. Have been calling them weekly on a cancer claim. Funny how I get the same 2 people in the call center. There is no other number or email given to contact them. Every outlet leads back to the same number. The call center associate wanted to look over my 200 pageals submitted and call me back. I questioned their qualifications to make acceptance/denial of my claim. Nurse? **? NP? Doctor? None.. the response was, "I am a call center supervisor". I would not recommend MetLife at all. They take your premium and deny or delay any payout. They should be ashamed!

We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns.