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Business Profile

Insurance Companies

Starr Insurance Companies

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Starr Insurance Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Valerie D

      Date: 04/19/2025

      Valerie D

      Date: 04/19/2025

      I would encourage everyone to NOT use this company. I did and it was definately a mistake. Specifically, I purchased a purchased a travel insurance policy through ******* who informed me STARR was the underwriter. I had to cancel my trip at the last minute due to weather and they refuse to refund my money.Yes the policy did say you must cancel within 14 days but that is ridiculous. I purchased the trip in May of 2024 and the hotel gave me a reservation in April 2025. I purchased my travel insurance.canceling within 14 days of buying the policy, how is anyone going to know what the weather is . Travel insurance is for protection and no one can know what is going to happen when the trip is almost a tear away.I travel a great deal and plans change often, flexibility is pertinent in travel. I have never had a travel insurance company refuse to cancel the policy or change the dates. This company refused to do either. I can almost understand an administrative fee but not the total amount of the policy. It is hard to define this this as anything but greed. Do not use this company

      Starr Insurance Companies

      Date: 05/05/2025

      Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you experienced with your travel insurance policy. We understand how important flexibility is when planning trips, especially when unforeseen circumstances arise.We strive to ensure our policy terms are clear and accessible to all our customers. The ****** cancellation period is designed to provide a window for consumers to review the policy before becoming fully obligated. We regret that this did not meet your expectations in this instance. While our policies are structured to offer protection against a variety of unforeseen events, they also have specific terms and conditions that guide their use, including the cancellation period.

      The customer care team is committed to ************************* our ************************ and providing detailed information about policy coverage and options.We understand that you were in contact with them, and we appreciate your efforts to seek clarification. If you have any further questions, we are here to help and would like to explore any possible solutions.

      Your feedback is invaluable to us as we continuously work to improve our services and ensure customer satisfaction. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.

    Starr Insurance Companies is NOT a BBB Accredited Business.

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