Business ProfileforMagnaCare

I handle the billing for a Licensed Mental Health Counselor in ***********, **. In July 2023 we discovered that a number of EFT checks for services rendered were deposited in a closed account. To rectify the situation we reached out to Magnacare through the Provider Hotline and was told the best course of action would be to email the *** team ******************************************* After a few emails and follow up phone calls the account was sorted through their provider website and we were told the checks would be re-depostied in 6-8 weeks per an email from ********************* (using **************************************************** on September 8,2023; they were not. We continued to reach out and the Provider Hotline and on February 1, 2024 I spoke with Destiny who ensured the best way to follow up was more emails. On February 2, 2024 we received an email saying the checks would be reissued and could ***********-8 weeks; it has now been 12 weeks. On April 16, 2024 I spoke with **** at the Provider Hotline and after attempting to manually reprocess the checks she let us know she was unable and the *** Team would have to do it. I have emailed every day since (and almost 30 times since this started) and have not received any communication. This delay has been difficult for our small business and was difficult to manage when filing 2023 taxes. We are looking to finally have this matter sorted and receive some answer on the next steps.