Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MAY ****** BED- FULL NEED FIX $720 CLAIM WAS FILE BED NEED BE REPAIR I PAID MONEY FOR INSURRANCE NEXT MONEY IT BE UP MAY ****** LIKE GET BED -FULL REPAIR ****

  Business Response

  Date: 04/28/2025

  *** ******************** you for taking the time to reach out about your experience.
  
  A ************* agent has reached out to you about your current claim. The agent informed you she will get your complaint over to the correct division and someone from management will be in contact with you within 2 business days. If you have any questions about those expectations, please reach out to your ************* agent.
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a vehicle with a lifetime warranty through this company via warranty solutions. Our ********* broke down and the company asked for the oil services. We went to ********** and they were able to print services that we had and the actual invoices from 2024. We supplied the paperwork to the dealership for proof that we have kept our vehicle up-to-date with oil changes. The warranty company stated they will not take the records from ********** unless they are the original invoices from 2019.-2025. We informed them ********** could not print out invoices for more than a year ago. They were also informed that ********** printed out from the first time our truck was there to the last time. The paperwork provides the mileage of the truck, the date of the service and what service was provided, which was the signature service.. the dealership agrees with the paperwork that we provided, but the warranty does not want to honor the paperwork and does not want to honor their contract and pay for the service that needs to be provided to the truck .Which is total of $7000. I spoke to **** from warranty solutions to explain we are not able to obtain original invoices. But we did obtain each date, each mileage. And what service was performed. But he stated that was good enough ,even though its coming from **********.

  Business Response

  Date: 03/27/2025

  Dear ************************************************************************************************************************** This is in response to your Better Business Bureau complaint.  We thank you for your patience while this matter was under review.
  
                  ***************************************** (****) administers the terms and provisions of the Lifetime Warranty.  It is WSMCs role to determine whether a mechanical breakdown qualifies for coverage under the terms and conditions of the Lifetime Warranty.
  
                  On March 26, 2025, we called you and could not leave a message because the voice mailbox was full. We emailed you advising that after reviewing the claim file it was determined that the maintenance requirement of the lifetime warranty contract have not been met. The lifetime warranty contract requires that you provide receipts showing that the vehicle was maintained in accordance with the manufacture. The owners manual states that the engine oil and filter need to be changed every ****** miles and/or every 12 months, whichever comes first.  We have requested that you supply additional maintenance records.  Currently, the claim is open waiting on the maintenance records to meet the requirement Lifetime Warranty.
  
  The Lifetime Warranty states:
  
  REQUIRED MAINTENANCE
  In order to keep this Warranty in force, You must maintain the Approved Vehicle in accordance with the manufacturers published maintenance requirements from the date You purchased the Approved Vehicle. You must follow the manufacturers severe use maintenance requirements, if applicable. Before any repair is authorized, We will require You to prove You have properly maintained the Approved Vehicle as required. You
  are responsible for retaining the receipts identifying the Approved Vehicle showing dates, mileage, services performed, year, make, model, and vehicle identification number (VIN), and providing them to the Administrator in the event of a claim. The performance of normal maintenance services is not covered by this Warranty.
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  *****************************************************************

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Attached are the pictures to prove I serviced the vehicle along with the pictures I first provided. The pictures has the *** # and the mileage. The first set of photos from ********** has the vin # on the first page and the mileage on each page. Please honor your word and provide the service my husband and I paid lots of money for.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  **** * ****** ********
  
  
  
  
   
  

  Business Response

  Date: 04/28/2025

  Dear *** and **** *********************************************************************************************************** We apologize for any delay or frustration that you may have experienced. We received your Better Business Bureau complaint regarding the Lifetime Warranty requirement for maintenance records. 
  
                  In review of the claim file, it was verified that the manufacture requires engine oil changes every ****** miles or 12 months, whichever comes first.  The lifetime warranty contract requires that you provide receipts showing that the vehicle was maintained in accordance with the manufacture.  With the documentation that you and records found in ****** it was determined that the Lifetime Warranty maintenance requirement have not been met. There are three gaps in maintenance records that are over the ******-mile. Below is a list of maintenance records from the documents that you provided and CarFax.
  
  
  9/21/2018 ***** Lifetime Warranty STARTED
  2/28/2019 ***** JIFFY LUBE
  5/28/2019 ***** Lustine Toyota 
  10/3/2019 ***** Lustine Toyota 
  2/3/2020 ***** JIFFY LUBE
  11/20/2020 ***** JIFFY LUBE
  6/10/2021 ***** JIFFY LUBE
  12/9/2021 ***** JIFFY LUBE
  5/12/2022 ***** Lustine Toyota 
  7/5/2022 ***** Lustine Toyota 
  5/19/2023 ***** JIFFY LUBE
  11/8/2023 ****** JIFFY LUBE
  3/14/2024 ****** JIFFY LUBE
  6/10/2024 ****** JIFFY LUBE
  1/18/2025 ****** Ourisman ********
  1/27/2025 ****** engine failure
  
  
  
  
  
  
  The Lifetime Warranty states:
  
  REQUIRED MAINTENANCE
  In order to keep this Warranty in force, You must maintain the Approved Vehicle in accordance with the manufacturers published maintenance requirements from the date You purchased the Approved Vehicle. You must follow the manufacturers severe use maintenance requirements, if applicable. Before any repair is authorized, We will require You to prove You have properly maintained the Approved Vehicle as required. You
  are responsible for retaining the receipts identifying the Approved Vehicle showing dates, mileage, services performed, year, make, model, and vehicle identification number (VIN), and providing them to the Administrator in the event of a claim. The performance of normal maintenance services is not covered by this Warranty.
  
  
                  Currently,the claim is open and waiting for additional maintenance records to meet the Lifetime Warranty maintenance requirement.
  
  
  Best regards,
  *****************************************************************
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty from ********** for my washer and dryer. My washer recently began leaking so I filed a claim via telephone. The repair person called and scheduled a visit quickly and determined parts were necessary. No *** was provided but stated from his experience it may take 1-2 weeks. My gripe is with the company's website and the ability to communicate with a representative to obtain the status of your claim. The website is terrible. It forces me to log in multiple times with each time the site sending a verification code. No less than 6x are required to complete this process before the site allows you access. Once I obtain access, it lists my personal information (i.e., name address and phone #), but indicates I have no protection plan or pending claim. This is an error. I am forced to dial in every time to the 800# which is similarly problematic and unhelpful. I am bounced around from extension to extension, placed on hold, hung up on. After multiple attempts, finally arrive at a human which can't explain to me why my online account is not properly providing my details and redirects me to call the service vendor directly to check on status. I am troubled by this process and hope it's not a tactic used by the company to deter consumers from filing claims and/or following up with their claims in an attempt for AMYNTA to avoid honoring its obligations. As I write this complaint, I am on the website unable to log in because the "Login" button doesn't allow you to select it. If you were to call the 800#, it also directs you to view your claim and status online. This process is unscrupulous at best and fraudulent at worst. The experience is no different whether you visit ****************************************** or *******************************. I now can't get beyond the main login page.

  Business Response

  Date: 02/04/2025

  *** ****************************** you for taking the time to reach out about your experience with *********************
  
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************.

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This still doesn't resolve my issues regarding the website and ability to view status and history of the claim. Im attempting to log onto the branded website (brand smart) again today with no success. See screenshots from today that states invalid username despite the username being correct.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******-*********
  
  
  
  
   
  

  Business Response

  Date: 02/10/2025

  *** ****************************** you for taking the time to reach out about your experience with *********************
  
  A ************* agent has reached out to you about your current claim. The agent has informed you that the issue with the site you are having has been submitted to the IT department. The agent will follow up with you directly once the issue has been corrected If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************.

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  While I was now able to log in to the site with my credentials, my extended warranty plan information and history of claims remains missing on my dashboard.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******-*********
  
  
  
  
   
  

• Initial Complaint

  Date:11/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2019 *** was in for service on October 29, 2024. At this time they found that the truck needed a fuel system replacement. The dealer reached out to Amynta Group our extended warranty company. We were denied due to vehicle modifications. The truck is completely stock. When I questioned Amynta they claimed the fact we put 1 3/4 inch taller tire on the stock rims voided the warranty and subsequently canceled our warranty contract.

  Business Response

  Date: 12/31/2024

  Thank you
  
  Dear *** ************************************************************************************************************ apologize for any delay or frustration that you may have experienced. You have filed a complaint with the ********************************  Any further responses will be done through our legal department.  The legal department will respond to the ***********************, they will let you know our response.
  
  Best regards,
  *************************************************************************
  

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bianca ******* had purchased a Rose gold washer and dryer model from Happy Appliances with a 5 year warranty. The machine went out the end of September early October. I called Happy Appliances and was given a run around first then called the warranty company and had been waiting ?? for four weeks for my washer and dryer to be repaired. On Nov. ************************************************************************************************ The parts have been received for my washer since the 5th of Nov. I called back and was angry because I had been spending 80dollars a weeks and 3 plus hours to wash and only to find out the parts to the washer are now broken. I now have to wait again. But I had already a month as if my time is valuable or doesn't mean anything. I have nine kids and a single mother I can't continue to keep doing this weekly.

  Business Response

  Date: 12/30/2024

  *** ********************* you for taking the time to reach out about your experience with ***************************** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ Guardsman 

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a TV from Brandsmart on 05/27/2021 for $1,997.99 and then purchased a 5 year warranty that was backed by your company. The warranty company sent out a company to do a ***air on my TV. They showed up 2 hours late, and then only installed used parts in my TV. The TV never worked from the time they left my house. So I called the warranty company back and told them what happened. They then assigned a new claim number with a new company and they said do to the age of my TV, it is not ***airable. So they sent me this in an email: A.) Issue A Replacement Device of Equal or Greater Value (Depending on Product availability with the retailer) B.) Issue a check for the amount paid for the TV to the *********** after arguing with the warranty company they finally got the message from the ***air company, and are picking out the TV that I should get or only offering me a store credit of $1,264.72. I told them numerous times that I am 5 hours away from **********. That I want a check for the full refund so that I can go buy a new TV. I can't get anyone on the phone besides a customer service *** and never can get a manager on the phone. Had I know I was going to go through these problems, I would have never bought my TV from them. I will not accept them telling me what TV I should get and where I am to buy it from. And that is exactly what your company is doing!

  Customer Answer

  Date: 10/23/2024

  Good afternoon,
  
  I just got off the phone with the warranty company. And now theyre trying to tell me the amount is less because I have to pay for the repairs that were done to my TV. The repairs that they did to my TV never fixed my TV in the first place. It was never fixed at all in the first place. But now they wanna charge me for services that shouldve never been done in the first place. The first company that they sent out to my house. Put secondhand used products in my TV. And Im supposed to be responsible for Parts that did not work from the word go.  Please help me understand that.
  
  They also are trying to tell me that I need to go back to the store to get the credit. When I am five hours away from there. But they dont wanna put me up in a hotel nor pay for my gas for me to drive there to get the credit.
  
  
  *************

  Customer Answer

  Date: 11/17/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Amynta Group regarding complaint ID ********.   They still want to only give me a partial refund even though I have an email said Id get a full refund and they told me on the phone when this claim was first initiated.   Plus ********** told me the same thing as well.   
  

  They said if I want a new TV I have to get it from ********* so I have to drive to them or pay for shipping to have it sent to me.   
  

  We are still without a TV.  And this is getting old!! 
  
  Sincerely,
  
  ******* *****

  
  

  Business Response

  Date: 01/03/2025

  *********************** you for taking the time to reach out about your experience with *********************
  
  While we do understand your frustrations, your unit was deemed nonrepairable due to the panel not being available. Per the terms and conditions of the contract,we are required to offer you a comparable model to the model you currently have. We were able to provide the exact model you had but you declined and a store credit for the unit's value was offered but due to your distance from the nearest BrandsMart, you requested a check to be sent, which was honored. I have attached the terms and conditions of the contract for your convenience, if you have any questions, please reach out to your ************* agent.
  
  ************* @ ********************

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  You did not offer me The same model. Also, when I got the TV, I clearly asked if there was going to be a problem that I am five hours away from the store we bought it from.   The store called and asked you guys if there was a problem with that. And at that time you guys said no. Now you guys wanted me to drive five hours or pay for shipping to have a refurbished TV given to me. Or use the store credit at a store that is five hours away from me. But who cares that I have it in writing From one of your repair companies that says I will get a full refund.
  

  This just tells me in the future I will look into who the repair company is and if its with you guys, I will not buy the extended warranty. I will go elsewhere to get it.
  

  You guys are nothing but a scam and a joke. And do things what is convenient for you. 

  You send people out to repair TVs and dont even look at the type of people that youre sending. If I hadnt waiting as long as I had for the repair attempt to be done in the first place. I wouldve rejected that company and asked you to send somebody else.
  

  All that matters is, this is done and over with. And youre a joke of a company!! 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased outdoor furniture from *********, Invoice # ********, and was told to get the Guardsman Protection Plan to protect any damage. Earlier in June a gust of wind pushed two chairs into the table. Submitted a claim through Guardsman on June 10th. Never heard from them. I called today and was advised my claim was not covered because it was a "natural disaster." This is simple damage caused by wind to metal surfaces rubbing against each other. It was not a tornado or hurricane, which would be the definition of a natural disaster.

  Business Response

  Date: 07/24/2024

  
  *********************************,
  
  Thank you for taking the time to reach out about your experience with Guardsman.
  
  The Guardsman protection plan is for consumer caused accidental damages and does not cover any weather-related damages including damage caused by wind.  We are unable to service this request.
  Customer Care 

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant involves a *** insurance claim from an accident that occurred last November 2023. Amynta Group has been challenging to deal with. The final recovery result letter for the *** claim was received by me on June 4, 2024. The letter indicates that the loan balance at the time of the accident was $34,167.24 when it was actually $35,167.24. Amynta was provided the correct loan balance information from my lender, but apparently due to a typo or deliberate "mistake" used the lower incorrect loan balance in the computation. I provided detailed information via email in June 4, 2024 with no response. They did pay the lender the incorrect settlement amount of $460.02. When I inquired about the obvious mistake I was told it had to go back to the reviewer.

  Business Response

  Date: 07/19/2024

  
  Dear **************
  
                 This is response to your Better Business Bureau complaint. We thank you for your patience while this matter was under review.
  
                 On July 16, 2024, we advised that after review of the *** claim file it was determined that there was an error.  On July 19, 2024, we emailed you and advised that a check (for the difference) was mailed to the lien holder.
  
                 We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  ***************************************
  

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26th I called the company in regards claims on my furniture from a warranty purchased at ********** USA. It was difficult to get through as agents would constantly hang up on me. I finally made 2 claims, one regarding a rip in a love seat on the seam and the other on a couch stuck in recline mode. 2 cases were opened. ********** and **********. A repairman came out, took pictures and said he'd order the parts. This was on May 2nd. I have not heard anything since, and am unable to get through to Amynta group as the phone always rings busy now. The repair people are not returning calls either. I would like to have my furniture repaired, replaced, or refunded as per the terms of the contract.

  Business Response

  Date: 06/21/2024

  ******************,
  
  Thank you for taking the time to reach out about your experience with ***************************** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  They refunded the costs of both the love seat and the couch as store credit in lieu of fixing them.

  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple service requests on my rowing machine. Each time time the wrong part was sent. This last time I was told that they will not send me a new part eventhough the original part was never received and still broken. Many screen shots and pictures were sent of the wrong parts, the part needed, and correspondence with other agents detailing the issue. This has been on going since 2023.

  Business Response

  Date: 06/21/2024

  **************,
  
  Thank you for taking the time to reach out about your experience with ***************************** Care agent has reached out to you via email with no response. Please contact your ******** Care agent for further assistance. 

   

  Thank you