19 Customer Reviews
Review from Bill K
1 star06/30/2024
They will takebit upon themselves to reinstate your canceled policy. I canceled mine and the thieves took another payment a month later saying "they reinstated" my policy. Dishonest thieves, do not insure your company with them!
Hiscox Inc. Response
07/12/2024
We have reached out to the policyholder to address his concerns.Review from Cynthia R
1 star02/16/2024
Without warning, Hiscox just pulled $700 from my account. No notice, no increase in my insurance, no written warning!Hiscox Inc. Response
02/20/2024
Hi ******************, thank you for your feedback.
Weve investigated this as a priority matter and found that due to a system defect, a payment was processed for your account without issuing any correspondence. This morning, a senior advisor reached out to you via phone and email to discuss your policies and offer a resolution.
We are very sorry for any inconvenience this may have caused,and look forward to resolving this for you promptly.
Thank you.
Review from Angela P
1 star02/07/2024
If there was a negative I'd give them one. We rented to one of their customers who named us additionally insured for a specific event. Their customer damaged our property so we filed a claim. We provided pictures of the proof of damage, quote, and even an email where their customer says they are at fault however, they "respectfully" declined our claim with a bunch of meaningless insurance jargon. Beware!!!! It appears by the other 3 reviews they are basically unethical in all forms of their business. They are partners with ******** and Company who also has terrible reviews as well.Hiscox Inc. Response
02/09/2024
Hi ****************,
Thank you for your feedback. We take all complaints very seriously and conducted an additional investigation into your case. Our senior claims professionals found that the claim submitted is not covered as part of the policy purchased by the insured.
We make every effort to ensure the language around what our policies do and dont cover is as clear as possible, so please give us a call if you would like to provide more feedback on this or if you have any questions for our experts ***************].
Review from JOHN E
1 star12/21/2023
this company ***** !!! NO one has an email - no one has an answer, no one wants to help !!!I will more than likely cancel my policy because NO ONE CAN GIVE ME AN EMAIL or someone to talk to to help increase my coverage !!! I WOULD NOT USE THIS CRAPPY company to do anything !!! WHAT A JOKE !!Review from Jane S
1 star10/18/2023
Just called with a question regarding a quote, got information about sexual abuse, how to hire people but never got a quote. The lady on the phone is absolutely useless, looks like she doesn't listen, understand or know what they are selling. They advertise Subcontractor Liability, but in fact they don't even know what is that. Waisted my time, had an unpleasant conversation and would never use their service even if they provide what I need.Hiscox Inc. Response
10/23/2023
We have reviewed the call, and our senior Advisor has reached out to the customer to apologize for the mis-understanding and to clarify that Hiscoxs Direct product offering does not offer the coverage sought. We do offer products with this coverage in our channel that is serviced by agents who work through our network of wholesale broker partners. If interested, we would be happy to refer you to a participating agent in your region.Review from Ben W
1 star10/05/2023
Worst company I have ever done business with. Took my 400 bucks to start my insurance. When I called 5 days later to cancel due to them not covering my tools for what they were worth. They offered me 5 grand to cover 30 grand worth of equipment. Said that's all they can offer. So I switched to another company and they refused to refund me. Place is a jokeReview from Mary D
1 star09/21/2023
Hiscox Inc. I have cancelled my policy with this insurance **** But they still charged my credit card without my authorization and consent. I have tried to contact them so many times, but they failed to response. Finally, they informed me that they would email their supervisor and followed up with me within 24 hours. Two weeks has passed, and they have never tried to contact me. The reason I had to cancel my policy was the Hiscox's premium is much pricier than my current one and they still keep $732.00 from me by unauthorized charge to my credit card. It's against the law and unprofessional.Review from Kj W
1 star08/21/2023
The absolute worst insurance company. Complete fraud. They sold me a general liability policy as a marketing agency and when I filed a claim said it wouldn't cover anything I do because I needed a professional policy. They took my money for 5 years knowing they would never pay a claim. If that's not fraud, I don't know what is. How can companies like this stay in business.Review from Oliver B.
1 star02/17/2023
Canceled the policy they used my credit card without my authorization. For a whopping 17 grand putting me over my limit 4 grand. And are not at this point reversing the charge. I called the card company and disputed it. They say these things take time. And at some point if they find I'm innocent I might get the 17 grand reversed. Hiscox said it was an honest mistake. But now that I see these other reviews I understand it was totally deliberate. Where is the accountability. Scammers. Where is the oversight and regulations. It has to be against the law.Hiscox Inc. Response
02/28/2023
Hi ******,
Thank you for taking the time to provide us with feedback. Last week, we attempted to call you with an update to your policy, please let us know the best number to reach you on. Our records indicate that on December 4, 2022, and January 7,2023, we communicated the changes to your policy premium via notices to you. We acknowledge your request to cancel the policy and have expedited the manual release of your refund to your payment method on file. You should receive the refund within ten business days. If you would like to discuss further,please call ************. Thank you.Hiscox Inc. Response
03/30/2023
See above.Review from Nahoko U
1 star02/11/2023
They started charging me double 4 months ago, and I have been calling them every month to fix the problem and refund. No action has been taken so far. Horrible customer service. Stay away.Hiscox Inc. Response
02/17/2023
Thank you for raising this matter to the Companys attention. On February 16, 2023, a Company representative attempted to contact you by phone to discuss your concerns and left you a voicemail. The Company has promptly processed a refund to the payment method on file and hope we have resolved your concerns. We value our customers and look forward to providing your insurance needs. If you have any questions, please contact a Hiscox representative at ************. Thank you.Hiscox Inc. Response
03/30/2023
See above,
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