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Business Profile

Insurance Services Office

Hudson Insurance Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and emailed Hudson Insurance Group multiple times since 3/27 trying to cancel my umbrella policy held by them effective immediately.I have spoken to live agents and left voicemails. Always being redirected and told someone will call me back. Per my voicemails and emails I wanted to cancel my umbrella policy with Hudson Insurance Group as of the week of 3/24/25 and to receive a prorated refund sent to my property on the policy, ******************************************************* However, no one will acknowledge my messages or return my phone calls, the people I have spoken to have redirected me or taken messages and told me someone would reach back out but they have not.

    Customer Answer

    Date: 04/04/2025

    business reached out afternoon of 4/4/25 and is going to handle the request. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     


  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed an insurance surety bond claim against Hudson back in September of 2023. *** been told on numerous occasions the payment would be mailed in 2 weeks and that has turned into a 4 month waiting period. Id like some assistance with receiving some type of correspondence regarding my claim.

Hudson Insurance Group is NOT a BBB Accredited Business.

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