Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against DataCamp **** regarding an issue I encountered with their certification exam evaluation process. As a subscriber to their platform, I have completed numerous courses related to data science, and recently, I undertook their certification exam.The exam is divided into three parts: two sections are graded automatically by their system, and the third is manually evaluated by an assessor. I passed the first two sections without issue. However, I was informed that I failed the third section based on one of the sixteen evaluation criteria. The failure was attributed to a minor omission in my analysis, which I believe did not impact the validity of the overall results.In my second attempt, I specifically addressed the criterion that led to my previous failure, making no other changes to my submission. Despite this, I was informed that I had failed again, this time due to a different criterionone that I had passed in my initial attempt. When I questioned this inconsistency and provided an explanation that I had not altered anything related to the newly cited criterion, the response from DataCamp reverted to the original issue.This inconsistent and contradictory evaluation process has left me deeply frustrated. I have made every effort to meet the required standards, yet the feedback has been conflicting and unclear. I am seeking the BBB's assistance in resolving this dispute, as I believe I am entitled to a fair reassessment of my exam or a detailed and consistent explanation of the evaluation process.Attached are copies of my communications with DataCamp, including the evaluation criteria and all related correspondence.I appreciate your assistance in addressing this matter and look forward to your guidance on the next steps.

  Business Response

  Date: 09/05/2024

  Hi ********,
  
  I hope this message finds you well.
  
  First and foremost, I want to sincerely apologize that your recent experience with us has led to the need for a formal complaint. I completely understand how frustrating it must be to invest your time and effort into an exam, only to receive a result that was not what you had hoped for.
  
  I understand youve requested further information on why you didnt pass the exam, and Im sorry that were unable to provide that level of detail. Because the DataCamp Certification is structured as an industry-level exam, our policy is to not disclose specific performance feedback. This ensures fairness to all candidates, particularly those who may need to retake it, and aligns with practices in similar certifications across the industry.
  
  That said, I recognize this might feel discouraging, and I want to assure you that youre not alone in this. Many learners have found success after a second attempt, and the good news is that you are now eligible to retake the exam, as 14 days have passed since your last submission. We truly believe in your potential to succeed.
  
  Thank you again for reaching out and for sharing your concerns with us. If you have any further questions or need additional guidance, please dont hesitate to contact us.
  
  Wishing you the best of luck on your next attempt

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding a **** takedown notice for media on the website bestcam.tv (datacamp hosts this domain) The Ticket ID of this case assigned by cloudflare is **************** The **** notice was given March 31st, 2024 and was followed by an automated response from cloudflare, the *** and register of bestcam.tv. Cloudflare forwarded the notice to ********************** however, no response was received. The notice was also forwarded to ********************************** Datacamp is listed as the hosting provider for bestcam.tv However, no update has been given for this ticket, nor has any media been removed from the aforementioned website. The issues has not been resolved.

  Business Response

  Date: 05/02/2024

  We do not believe this to be an authentic complaint. We believe this to be spam. DataCamp does not host other sites outside ************ and the site that is being referenced is click-bait scam.

   

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taking a certification as part of a requirement for my masters degree course. I submitted the assignment on time and their system screwed up my date/time of completion. This resulted in me not getting credit for my work and impacting my grade. They are refusing to correct the issue despite me correcting them by providing evidence that I saved my certificate of completion before they show I took the course, I also converted their UTC time to EST and it falls within the window that my assignment was due.

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After hundreds of hours spent on DataCamp courses, I started a DataCamp certification. I passed the two tests and was ready to record my presentation. Due to a technical issue in the DataCamp system (the browser said the presentation was loading and it was in fact recording me), I requested support from their customer services. The certification lasts for 30 days until you have to start over again, and I contacted DataCamp 2 1/2 weeks ago with no resolution so far. My certification is about to expire, which will leave me having to start over again because DataCamp won't provide any resolution. So far, I have emailed DataCamp a total of around 10 times, called them and was directed to email them, and attempted to get past the ** bot to talk to someone and that did work finally after several attempts, I was able to get through to someone a few days ago. Then, I was told that my ticket was put on hold so they could reach out to the engineering team, and that was a few days ago. I told them this was time sensitive, and once again, no responses. The DataCamp website says that issues are attended to within a few days. I have tried so hard to get a hold of anyone to no avail, and this is one of the worst, slowest customer services experiences I've had, if not the worst. It is especially frustrating because of the months I've spent preparing for DataCamp certification and the hundreds of hours I've devoted. This is an inappropriate length of time for something like this, a small technical error, to get resolved, and it's ironic that DataCamp, an organization furthering data analytics, cannot seem to be bothered to address it. All I want is to complete my certification without having to start over and for others not to have to deal with this poor customer services experience.

  Business Response

  Date: 03/21/2024

  Good day! 

  We received two emails regarding this matter, the first one has been resolved by our Customer Support Senior, wherein our team made a reset on the user's recording attempts and also given a 14 day extension. We have received a confirmation from ********* on March 7, 2024 that she was able to submit her recording. 

  You may now close this ticket ID.

  Please don't hesitate to ask any questions or clarification!
  
  All the best,
  *****
  Customer Support Associate

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged by DataCamp $249.00 on the 12th of January, **** without any notification. I have not used this service for a year. I do not need this service anymore, and I think for this big amount of subscription fee, an advanced notice is necessary. Especially for accounts that are not active for quite a long time. Throughout the past year, DataCamp did not communicate with me to check why I'm was not using the service. I am just charged without notice, and did not even receive an invoice of the charge (it is only uploaded in my profile). I found out this charge by checking my credit card expense after I received a confirmation email from DataCamp about my renewal. I see I am not the only one who is clearly not satisfied with the renewal policy. Without the communication to engage inactive users, without advanced notice of the upcoming renewal and no invoice, it feels like DataCamp is tricking people to pay for things they did not get any value from. Therefore I want a refund for the complete subscription renewal fee ($249.00), or at least a significant part of it.

  Business Response

  Date: 02/09/2024

  As a one-time courtesy, I have deactivated your subscription and refunded $249.00, which will be returned to your payment method within **** business days.

  DataCamp is a subscription-based service, meaning it auto-renews on a monthly or yearly basis, depending on the subscription that you chose.

  More information can be found in sections 2.6, 2.7, and 5.2 of DataCamp's Terms of Use, as well as our *********** article: 

  If my DataCamp subscription renewed, can I get a refund?If you have any other questions, please don't hesitate to reach out to us via our ***********!

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged CAD$205.43 by DataCamp on Jan 16, **** without any notice. I have not used this service for almost a year. I do not need this service anymore, and I think for this big amount of subscription fee, an advanced notice is necessary, especially for the accounts that are not active for a long time. Throughout the past year, DataCamp did not communicate with me to check why I'm was not using the service, which at least can remind me I payed for this thing. They just charged without notice, and I did not even receive an invoice of the charge. I found out this charge by checking my credit card expenses. I see other people had similar issues with DataCamp, so there is definitely something wrong. Without the communication to engage not active user, without advanced notice of the high amount of subscription fee charging and no invoice of notification after charging, it feels like DataCamp is quietly tricking people to pay for things they did not get any value from. I want to get a refund only for this subscription renewal fee (CAD$205.43), not the part for the past few months I did not use. I'm waiting for they anserw about the refund which I think it's the right thing to do at this moment.

  Business Response

  Date: 01/18/2024

  Hey *******,
   
  Thank you for reaching out to DataCamp Support - I'm sorry to hear that you'd like to cancel your subscription with us!
   
  As a one-time courtesy, I have deactivated your subscription and refunded $149, which will return to your payment method within **** business days.
   
  DataCamp is a subscription-based service, meaning it auto-renews on a monthly or yearly basis, depending on the subscription that you chose. More information can be found in sections 2.6, 2.7, and 5.2 of DataCamp's Terms of Use, as well as our *********** article: If my DataCamp subscription renewed, can I get a refund?
   
  If you have any other questions, please don't hesitate to reach out to us via our ***********!
  
  *****
  Customer Support Specialist

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Although I don't consider the company subscription plan an honest approach. Specifically considering that they didn't notify me before renewing it - after 1 year.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged CAD$207.30 by DataCamp on Dec 2, 2023 without any notice. I have not used this service for almost a year. I do not need this service anymore, and I think for this big amount of subscription fee, an advanced notice is necessary, especially for the accounts that are not active for a long time. Throughout the past year, DataCamp did not communicate with me to check why I'm was not using the service, which at least can remind me I payed for this thing. They just charged without notice, and I did not even receive an invoice of the charge. I found out this charge by checking my credit card expense. I see other people had similar issues with DataCamp, so there is definitely something wrong. Without the communication to engage not active user, without advanced notice of the high amount of subscription fee charging and no invoice of notification after charging, it feels like DataCamp is quietly tricking people to pay for things they did not get any value from. I want to get a refund only for this subscription renewal fee (CAD$207.30), not the part for the past few months I did not use. They claim no refund, but I don't think that is right.

  Business Response

  Date: 12/28/2023

  
  
  Your message (******) has received an update. To respond simply reply to this email.
  
  Image removed by sender.
  
  ************************* (DataCamp Support)
  
  Dec 26, 2023, 12:03 PM EST
  
  Hello,
   
  Thank you for reaching out to DataCamp Support - I'm sorry to hear that you'd like to cancel your subscription with us! I received your BBB complaint and am following up via this ticket.
   
  As a one-time courtesy, I have deactivated your subscription and refunded $149 USD, which will return to your payment method within **** business days.
   
  DataCamp is a subscription-based service, meaning it auto-renews on a monthly or yearly basis, depending on the subscription that you chose. More information can be found in sections 2.6, 2.7, and 5.2 of DataCamp's Terms of Use, as well as our *********** article: If my DataCamp subscription renewed, can I get a refund?
   
  If you have any other questions, please don't hesitate to reach out to us via our ***********!
  
  All the best,
  
  *************************
  
  

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  
  Thank you so much, DataCamp has refunded me most of the fee. I’m very satisfied with this resolution.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *  
  
  
  
   
  

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:

  
  Thank you so much, DataCamp has refunded me most of the fee. I’m very satisfied with this resolution. 

   

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  *** *
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DataCamp charges an annual auto renewal fee of 300 dollars. I have not used the service for the past couple of years but did not realize the charge before since it was lumped into PayPal charges and under an email address from my former which I do not have access. I noticed the charge this year and called them immediately after the charge to obtain a refund. They denied alleging that we had agreed to their terms of service. As a result I will be paying the service for one year but not using it. I would like a refund since we contacted them right away.

  Business Response

  Date: 10/03/2023

  Hey *********,
   
  Thank you for getting back to us!
   
  As I've checked, we have deactivated your subscription and refunded $300 USD on Sep 21, 2023. Could you please check your bank account?
  
  If you have any other questions, please don't hesitate to make a support request here ***************************************************? Our team is waiting to help you.
  
  Have a nice day.

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 25, 2023, Feburary 27 2023 , March 22 2023, April 25 2023 I was charged to my checking account $ ***** by ********************** for a service I am totally unaware of. I know nothing about this company which deals with computer coding. I am ************************************************* computer coding. I cannot log into the site as I don't have an account , username or password to stop this auto renewal scam.I feel I have been scammed.

  Customer Answer

  Date: 05/22/2023

  At this time, I have been contacted directly by DataCamp, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because they requested account information or login information that I dont have because Ive never used the product. They have asked for last four digits of the debit card and expiration date which I provided. They claim they cannot locate the account. They wanted a screenshot of my bank statement with DATACAMP charge and I provided that. The 25th of each month is when they charge me $39.00 and Ive asked them not to charge this fee again as today is the 22nd. They just claim ignorance and will probably charge me again.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3rd, 2022, DataCamp charged me for *two* subscriptions I did not subscribe to, for 99$ and 69$. I previously subscribed to DataCamp in 2019. I received a refund last year on their automatic renewal and my subscription (which was then 149$) should have been canceled. I do not use this service or have any need to. Nonetheless, not only did they change their subscription to two separate subscription (which I did not consent to), they resubscribed me and charged me.