Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a $96.00 charge from Public Investing for Premium Subscription fee on June 21, 2024. Not once did I ever give this company approval to withdraw that money from my account. Ive gone online to see if there a contact number and no number. I would like my money back Ive been fighting with my bank to get this money back Im not interested never have been in this subscription!Business response
09/19/2024
Hi *****, Thank you for reaching out and for letting us know. Public does not automatically enroll members into a Premium subscription. You signed up for your subscription and it was not canceled before the subscription fee was charged after a seven-day free trial. The subscription fee was then disputed with your bank and the payment was not completed and sent back to you.
If you have any questions regarding your account, please let us know in the app or by email at ********************************************************.
Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They have chosen to steal from me more than $40 I have contacted him several times they say they cannot return it they charge me overdraft fee for a return payment which the repayment was returned because they decided to withdraw it early after they were told not to they then keep charging me on a premium subscription with a closed account I have requested them to close it several times they have not closed itBusiness response
08/14/2024
Hi *******, Thank you for reaching out and letting us know. Were happy to clarify some of the fees youre seeing. There is a $30 fee for multiple reversals of deposits in member accounts. A sell-out fee of $10 will be charged to any account with a negative balance not covered by a corresponding deposit. If a negative balance is not covered, our operations team will need to sell an investment in the account, which will incur a $10 sell-out fee.
Our team has removed the Premium subscription from your account and once the deposit with the Premium fee has settled, you will be able to withdraw those funds back to your bank account.
If you have any questions, please let us know in the app or by email at *********************************
Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a $150 reward bonus that was revoked. But I day traded that $150 and turned it into $366, so I should get to keep what I made. They took $150 back from me on June 2nd becuase they said that was the bonus. But now they just took another $150 and said its also the reward bonus, but I made that money by day trading stocks like **** plug, adn. Thats my hard earned money and they are trying to steal it. Let me withdraw my funds to my bank. They only gave me $150 to begin with so if they take another $150 they are literally stealing it out of my pocket.Business response
06/18/2024
Hi *****, Thank you for reaching out. Any Account Transfers (ACAT) request into Public on or after January 1, 2023 requires the assets transferred, and any associated bonus, to stay in your Public Investing account for at least ********************************************************************** the bonus will be revoked. In this case, the conditions listed were not met and the bonus was removed from your account.
If you have any questions regarding your ACAT, please contact us in the app or by email at ********************************* Thank you.
Initial Complaint
06/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Im trying to get back on my account having trouble my password says it is not working the last three numbers to my account is *** l would really like to get in.my email is ****************Business response
06/05/2024
Hi *****, Thank you for reaching out and letting us know. Were happy to help you log back into your account. Please follow the steps below to reset your password from the mobile app.
Tap the blue login button
Tap Forgot Password
Enter your email address (make sure it's spelled correctly and there are no spaces before or after the email address) then tap Next
You'll receive an email from Public with a link to change your password in less than 30 seconds.If you run into any issues resetting your password, please let us know directly by emailing us at ********************************* and well be available to help further.
Initial Complaint
05/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Someone used my information to create an account with this company. I didn't authorize this. I reset the password to take over the account in my name. The company will not delete the account and all associated information even though the account was fraudulently created.Business response
05/15/2024
Hi *****, Thank you for reaching out and letting us know. Your account is in the process of being closed. If you have any questions, please reach out to us at ********************************* Thank you.Customer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I want my account closed and all data associated with it terminated. I will not be satisfied until I know for sure that the account and all information from it is deleted. Again, I didnt authorize this account to be created.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
06/05/2024
Hi *****, Thank you for following up. Your account has been closed. If you have any questions, please reach out to us at ********************************* Thank you.Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
on March 5, 2022 I deposited $500.00 with Public to be invested. The investment has not been made. My money is still at the same amount. There is nowhere to reach out to them directly. I need to update my mailing address. We moved last May 2023. I tried to withdraw my $500.00 and it would not process because the debit card I used has been updated and has a different number. I would like my $500.00 to be mailed to me at my current address. *****************************************************************************. My account number ************. Please help me get my funds and close out this account.Business response
05/02/2024
Hi *******, Thank you for reaching out and letting us know. We apologize for the trouble youre running into investing the funds in your account and withdrawing those funds. It looks like you were able to complete an instant withdrawal on April 25, 2024.
While we do not have phone support at this time, we are available to help using the in-app support feature or by email at ********************************* Please reach out to us, and well be available to help you update your address and close your account. Thank you.
Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I deposited a substantial amount of funds into the high yield savings account offered by ********************** and held it there for a couple months. Upon my attempt to withdraw a portion of my funds from the high yield savings, my withdrawal attempts get rejected. Contacting their extremely slow customer support team (2 responses per day at best), their only response is that the funding bank continues to reject the deposits. They required I submit photo id and bank statements for proof that the linked bank account belongs to me, which I provided, and they continue to act reject my attempts at withdrawing from the high yield savings account. Now I have a substantial amount of funds stuck in the high yield savings account with no way of retrieving my funds back and no direct support to resolve the matter.Business response
04/09/2024
Hi *********, Thank you for reaching out. The deposits you initiated are being rejected by your funding bank. Additionally, there appears to have an error on the banks side when connecting via *****. Please reach out to your funding bank to assist with your bank link and transfers. Were available in the app or by email at ******************************** with any additional questions.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have already communicated with my bank and they do not have any deposits pending/blocked and/or history of deposits being sent from Public. I was forced to reverse $475,000 with my bank, which they were able to recover from Public, however a balance of $73,002.19 remained in my High yield savings account with **********************. When I initiated the reversal of $475,000, public removed the remaining $73,002.19 from my high yield savings account with no trace of where they transferred my funds. My high yield savings account now shows a $0.00 balance and Public's customer support has not provided assistance on recovering my $73,002.19 nor have they provided information as to where those funds have been moved.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
08/21/2024
Hi *********, Thank you for following up. We manually withdrew your funds and sent them to your linked bank account via two ACH transfers that were completed on May 30, 2024 and June 3, 2024. If you have any questions or concerns regarding these transfers, please reach out to us in the app or by email at ********************************* and well be happy to review your account.Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased stocks on the public app. And twice the stocks disappeared. And now my crypto currency disappeared. I want every ***** I have spent back. Their theifs and crooks.Business response
04/09/2024
Hi ******, Thank you for reaching out and letting us know. We believe you have an account under a different email address. We'd be happy to help you regain access. At your earliest convenience, please reach out to us int he app or by email at ******************************** with your first and last name and your phone number.
Once we receive this, we will send a text to you with a secure link for you to upload your ID so we can verify your identity. Once we verify your identity, we can provide the email address attached to your Public account and help you log in.
Well be on the lookout for your message.
Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Don't trust your money to a platform that offers a product that doesn't work! I opened an option position (03/19/23) and on the same day programmed to sell one when it reached a certain value. However, when I saw the market movement the next day (3/20/23) I decided to sell at a lower price to try to cut the loss. But the platform didn't allow me. I tried everything, updating the application, opening it on the computer, talking to the help center. And nothing helped. They didn't even respond to my last requests. At the end of it all, the position went to zero and I lost all my money, due to an error on the PUBLIC.com platform. I WANT MY MONEY BACK!Business response
03/28/2024
Hi ******, Thank you for reaching out. We apologize for the issues with your Options positions. We can confirm this has been corrected and a credit has been added to your account. If you ever have any questions or concerns, please let us know in the in-app chat or by email at ********************************* Thank you.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A year ago, I withdrew my money from this company and left a negative review, noting they mislead the average price paid on a stock. I was then, in retaliation, charged a $96 various fee out of nowhere. A year later, I find out they signed me up for a premium subscription that I never signed up for, and they continue to pull from my account. This is a scam company. They have a negative balance on my brokerage account now for the fee they charged various fee a year ago, I want this reversed. I owe this company nothing.Business response
03/21/2024
Hi ****, Thank you for reaching out and for letting us know. We refunded your previous Premium subscription payment from last year to your cash balance. This year's subscription fee has been refunded as well and we are sorry for the inconvenience. The negative balance has been resolved and your account is in the process of being closed. We thank you for your patience, please let us know if you have any questions in the app or by email at *********************************Customer response
03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
228 Park Ave S PMB 97716
Suite 97716
New York, NY 10003-1502
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
95 total complaints in the last 3 years.
33 complaints closed in the last 12 months.