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Business Profile

Investment Advisory Services

Fundstrat Global Advisors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is ************* owned by Fundstrat. They dont have a proper subscription portal that shows payment mechanisms saved. For my account, no paypal account is shown as added but they charged it automatically for annual renewal. Also, I didn't get a notice before renewal as I am required to get a notice about the annual account being charged. I got auto renewed for the fsinsight account. In **********, if the automatically renewing offer includes an initial term that lasts for one year or longer, then the business must provide notice between 15 days and 45 days before the date of renewal.The date of charge: 25 Nov 2023 Payment method: Paypal (although no listing of this is shown saved in the website ************* for my login. The customer support person ********************* is unfriendly and simply replies saying if an annual subscription is not terminated prior to the expiration of the subscription year, the subscription will automatically renew for another one year period.Moreover, they charged my account $2628 instead of $2100 that was their promotion at the time of charge.

Fundstrat Global Advisors, LLC is NOT a BBB Accredited Business.

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