ComplaintsforMorgan Stanley
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Complaint Details
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Initial Complaint
12/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
please validate debt and furnish all billing since account openedBusiness response
12/21/2021
We have not located any accounts for this individual and do not believe that he is a client of ***Customer response
12/27/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I opened a client services account with Morgan Stanley in early November in order to take part in the Rivian IPO. I bought my 175 shares and have been trying to transfer these shares to my ** ********** for a month now with no success or help from Morgan Stanley. I first initiated an ACATs transfer for ** ********** to pull the shares from Morgan Stanley but it failed due to an issue with Morgan Stanley. I then contacted Morgan Stanley to initiate the transfer and was given a form "stock transfer LOA" on 11/29 which I signed, attached a driver's license and emailed back to the ********************** email address *************************************** as instructed. I was told I would be called to give a verbal validation of my intention to transfer my shares to an external account. NO SUCH Call occurred. I have since called multiple times with no one being able to give me an answer of what is going on. The last straw is me calling on Thursday, 12/9, and talking to a rep who said she would call me back on Friday, 12/10. Of course no one called and no one knows what the status of this transfer is. This is a very simple stock transfer and it's extremely frustrating how many hours I have spent trying to get this resolved. Can someone please help me? It's ridiculous that this is Morgan Stanley and I can't get anyone to help me with this simple issue.Initial Complaint
11/23/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
In September 28 a unauthorized transaction was made on my debit card the amount was ****** dollars when I call the services about it they couldnt solve the problem I been calling them since last week they keep turning around no problem solved.Business response
12/17/2021
We have been unable to identify this individual as a client of *** ***********
Initial Complaint
11/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am ********************************* and I am having a problem with Morgan Stanley.My mother, *********************************, has 2 accounts with Morgan Stanley. She has ******** ******** and I am taking over her affairs. I have a ***** of ******** document and a Statement of Incapacity from her Doctor. I sent my ***** of ******** document to Morgan Stanley and they received it on August 26, 2021.At this time I am still waiting on Authorization for my ***** of ********. I have been in contact with Morgan Stanley and I have met every requirement they asked for. Still I wait, they tell me they're working on it , but I begin to suspect deception or unethical practices on their part. I am all out of patience and angry with Morgan Stanley. I hope that you can help me to resolve this.
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Customer Complaints Summary
79 total complaints in the last 3 years.
30 complaints closed in the last 12 months.