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Business Profile

Investment Management

Webull Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 115 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company webull said i had my account rejected but i put 1000$ in and took out 1000$ out. They sent me a notice out of the blue 3 months later saying I have to pay 75$ for no reason. Please investigate this matter. Webull message. i ******,We've already sent you a notification. We're looking into this further with our banking partner, however the transfer that was incorrectly marked as successful despite it being rejected was from April 9, 2024 for $100.Thank you.Sincerely,Throwing a random charge at my account without breaking any rules, transferring money in 1000$ took out 1000$ and now i am being charged 75$ because of *rejected transfer* No idea where this is happening. I believe they are trying to scam people out of their own money. No email notice was giving to me about this till 3 months later. Couldve been resolve 3 month ago. Please investigate this matter.

    Business Response

    Date: 08/18/2024

    Hi ******,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They always locked my money from withdraw to pay bills on time, I dont have any pending order they are not responding in chat in the app or by phone. They made my account only available during market hours from 9:30 AM to 2:30 PM. They only show me the lost after the market open some stocks go up during pet market or after market they hid it for not taking any action they always made me a loser. I need my money to be available for withdraw and pay for my lost $10000. Please let me know if it's the right platform to close their app or take other serious actions.

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********************



     

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My balance with WeBull has be $0 for years. No statements have been sent to me. I was suddenly charged $5, bringing my balance to -$5, and recently another $0.01 of negative interest in top. The reason for the charge - WeBull tried to send me a physical statement through the mail that was returned. They have my correct address, which I proved to them. No mail would have been returned. And at any rate, why are they sending me a statement for $0 out of the blue? I asked them to reverse the charge and close my account so this doesnt happen again. They have refused to reverse the charge and tell me I need to pay them $5.01 to close my account. ***** surprised at the poor business practices of WeBull. I would like for them to reverse all charges, bring my balance to $0 (as it had been for years) and immediately close my account to avoid this in the future.

    Customer Answer

    Date: 07/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.

    Sincerely,

    ***********************

    Business Response

    Date: 08/18/2024

    Hi *******,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *************************************************************************.

    Business Response

    Date: 09/13/2024

    Hi *******,

     

    We are responding because you keep informing the BBB that your case is unresolved.  We have no way of assisting you through this platform as we can not verify who you are.  If you have any questions please feel free to contact us by phone-************ or *************************************************************************.

    Customer Answer

    Date: 09/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I am marking this as unresolved because WeBull ignored my complaint for 2 months and the case was closed (this is back in early August, it's now late September). I already messaged through the WeBull platform and was told that your billing error would not be resolved. I resolved the issue myself by paying the fee placed on my account and closing it. 

    I'm not going to mark this case as resolved and help improve your BBB value. It was unresolved and WeBull's BBB profile should reflect that. Please stop opening it back up.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ****




     

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern I place a limit order at 10:26 & another order at 10:30 but neither contract was filled. I choice the contract. I didnt change the asking price but didnt filled neither contract. Didnt receive the 600$ a wouldve made. Spoken to ************* & still didnt get matter resolve. When it was the same price sale.

    Business Response

    Date: 08/18/2024

    Hi *******, 

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***********************. I have an *** with WeBull Financial and its been a terrible experience trying to get my current funds transferred to ***************************** Heres the issues Ive encountered. Webull acted like they didnt receive the first transfer letter, so I had to get another one sent. Then it wasnt good enough. They wanted a wet signature, which I sent back to my agent who presumably sent it to ***************************** Then WeBull is claiming they needed a gold medallion signature. Then I was notified today about the transfer being rejected because it was an electronic signature. This has dragged on about 2-3 months now. All this over around 1k worth. They are doing all the can to keep the funds. At this point they oughta transfer my funds free of charge, thereby waiving the $75 transfer fee.

    Business Response

    Date: 08/18/2024

    Hi *****,

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Initiated: 04/24/2024 I am writing to express my extreme dissatisfaction with the service provided by WeBull Financial regarding a recent transaction. On April 24, 2024, I wired the amount of $296.69 to WeBull Financial. Regrettably, the transaction was not submitted correctly, and I was not properly informed of the result. It was 3rd party which I understand.Despite multiple attempts to contact your customer service department, I have received no response regarding the resolution of this issue. The lack of communication and failure to address my concerns is unacceptable and reflects poorly on the level of service provided by your company.As a result of this transaction error, I expect either the delivery of the promised service or a full refund of the amount wired. However, it seems that WeBull Financial has made no attempt to resolve this dispute, leaving me in a state of frustration and financial inconvenience.To expedite the resolution process, I kindly request that WeBull Financial promptly addresses this matter and provides me with a clear plan of action. Furthermore, I would appreciate it if you could provide me with an explanation related to this transaction to assist in tracking its progress.Failure to resolve this issue in a timely and satisfactory manner will force me to explore alternative avenues to seek restitution for the mishandling of my funds.I look forward to your prompt attention to this matter and a swift resolution. Acct # ******** Sincerely,******

    Business Response

    Date: 08/18/2024

    Hi ******* 

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-###-###-#### or *********************************

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Webull Financial LLC regarding unauthorized charges and lack of notification.I signed up for a Webull account in October/November 2023, and subsequently decided to cancel my account in December 2023. During my usage of the Webull platform, I was subscribed to a service called "Level 2 ******* TotalView)" for which I was being charged $2.99 per month.The issue arose when I realized that even after canceling my account, I continued to be charged this $2.99 fee. It came to my attention recently that these charges have been ongoing without my knowledge or consent. Not only was I never informed by Webull that they were continuing to withdraw funds from my account, but I also received no notification regarding the charges or the continuation of the subscription.Upon discovering these unauthorized charges, I promptly contacted Webull's customer service on Tuesday, 4/9, to request a refund for the charges incurred after the cancellation of my account. However, to my disappointment, I was met with refusal from their representatives to refund the amount.This lack of transparency and failure to cease charging me for a service I had canceled is unacceptable. I expect a full refund of all unauthorized charges and an explanation from Webull Financial LLC regarding their billing practices and failure to notify customers of ongoing charges.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action against Webull Financial LLC to ensure that other consumers are not subjected to similar deceptive practices.Thank you for your attention to this matter.

    Business Response

    Date: 08/18/2024

    Hi *****,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email (yes, an email) stating that Webull was unable to send me a statement of my account by email (duh?), and therefore they were sending me a paper statement and charging me $5 for it. This occurred initially in fall of 2023. I did not remember any such account, and when the statement arrived it showed I had no money in Webull but that now I owed them $5 for the statement. I ignored it and I received another such emailing early 2024. I called them and talked to someone who said they were a manager ******* the phones because they were short staffed. He told me he would fix the problem, eliminate the $5 charge and close the account. That was perfect and I was happy until today. I just now received the same original email with another $5 charge.

    Customer Answer

    Date: 05/06/2024

    Better Business Bureau:

    At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.

    However, I did received another communication from this business with a repeat $5  charge identical to the charge listed in my complaint. I called them again and again I was told they would cancel the (now) $10 that they had charged me. That sounds good to me, but they have done this before with no follow through, so I am apprehensive. If they in fact cancel the $10 charge I will consider the issue resolved. 

    Sincerely,

    *************************


    Business Response

    Date: 08/18/2024

    Hi ******,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *************************************************************************.

    Business Response

    Date: 09/17/2024

    Hi ******,

    Please reach us by phone-************ or ************************************************************************* so we can assist. 

    Customer Answer

    Date: 09/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    they want to carry on a conversation with me and I want them out of my life  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** ******




     

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transferred assets into Webull, removed those from the account and sold the remaining. Requested removal of the rest after waiting the settlement time and had to go through roughly 7 different types of verification including account statements from Fidelity, the group related to the transferred assets. After all these verifications and getting confirmation of information on call with Fidelity directly, account is still restricted. Webull is making up lies to prevent me from getting access to my own money because they don't have it. Suspicious activity? Then why release the first request? Need confirmation from Fidelity? They already gave it. Need to verify me? Pick any of the previous ones because I've done it and called in to reverify every day since!

    Customer Answer

    Date: 04/04/2024

    Better Business Bureau:

    I've managed to get the money.  It took getting Fidelity representatives on call to be witnesses, but it's resolved now.


    Sincerely,
    *************************



     


  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need my 1099-B tax form in a timely and reasonable manner. February 29th is not reasonable nor acceptable, especially when you have 6 transactions in a year. Changing the date from February 15th to the 29th is also unacceptable. My business and tax returns are being completely held up because the tax forms, which happens every year, are not being completed in a timely manner. I understand staffing issues or changing software, etc. but even when I contacted WeBull I was given the same generic chat text over and over again even when I asked to speak to someone higher up the chain. Its unreasonable, its ridiculous and quite honestly after I liquidate my single last position I will no longer be using WeBull along with recommending others to not use it as well. Bad experience, zero help and completely unacceptable timeline for those of us who wish to complete our taxes in a timely manner.

    Business Response

    Date: 08/18/2024

    Hi ********

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

Webull Financial LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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