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Business Profile

Jewelry Buyers

GoldSilver LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GoldSilver LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoldSilver LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      goldsilver.com stores silver or gold purchased though them in a program called Instavault.On July 28 2023 I initiated a sellback order. Silver price agreed was $4182.89. It is now Sept and I have not received the funds.They have been stalling since the beginning. I was told **** days to "review". on the 12th day I informed them I may make a BBB complaint if the check was not mailed. Next day I got an email saying it would be 15 Aug. They did not "mail" until 18 Aug. Check has NEVER been received.I then submitted a signed request for wire transfer. After no funds being received for 2 full business days I sent an email saying if the funds were not wired 1 Sept i would make this complaint. They responded by cancelling my entire request. They sold my Silver and kept the money.

      Customer Answer

      Date: 09/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:05/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shipment from Goldsilver ***********************. ***** was unsucceful in the first attempts to deliver the package. I called ***** to help them get the package to me since I live in a gated community. ***** told me:1. I could pick it up at the distribution center.2. If i don't pick it up, they will re-attempt to deliver it on Monday 5/15/23 3. If their re-attempt on Monday 5/15/23 is not successful, they will hold the package for 2 days and then return to sender.I just got back from the distribution center now it is 8:18pm PST and I was told by the distribution center that they had the packages there but they were prohibited from releasing them to me because the sender ( Goldsilver ***********************) opened a ticket at 2:02pm today to have the packages returned directly to them. Why did Goldsilver *********************** not call me about the situation before opening a ticket?Why did they not they not allow the last attempt by *****?Why did they not allow the ***** facily to hold the package for another 2 days after the last attempt to give me the maximum opporunity to retrieve my package?Goldsilver company with *********************** charges a lot of money for shipping. Now they will try to charge me again. VERY SHADY! VERY SNEAKY! VERY BAD BUSINESS. VERY BAD SITUATION. VERY QUESTIONABLE MOTIVES. VERY UPSET COSTOMER. MAKE THIS RIGHT AND SEND ME AGAIN FREE OF CHARGE AND DO NOT ACT THIS WAY AGAIN.(Screen shot of ignored future delivery date attached)

      Customer Answer

      Date: 05/15/2023

      Regarding ID #******** 

       

      This is a new problem. I had a different problem with the same company about a previous shipment. This is a different shipment from the same company for a different order.

       

      Please let me know if you have any more questions. 

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased about $10,000 worth of silver which I had shipped to ********* in their storage vualts. They charged me around $400 shipping. When i recently asked them to send it back to me, tney are now asking for more than $2,500 shipping for $10,000 of silver (30 lbs?).I made arrangements to have someone pick it up. They keep changing the requirements to pick it up after I have paid for arrangements for flight tickets, hotel accomodations, taken off work, etc. etc. and now I still can not pick it up because they require car model, make, year, and licenseplate 5 days in advance, but most people in ********* don't own cars and the trasportation system does not allow for uber to give that information so far in advanmce. I am trying to have it shipped locally and they are take a few days to respond and don't provide complete information.They require notarized documented letters of the request with many specific details. JUST PROVIDE A FORM AND STOP GIVING US SO MANY HOOPS TO JUMP THROUGH to make it difficult. I lost so much money time with this company they should be ashamed to treat their customers this way! I just want my property without all the headache and additional costs I was not property prepared to which the company should be responsible for. They do not live up to their promises. ************************* mission is to enlighten the world that maximum prosperity can only be achieved through individual freedom, free markets, and sound money.Our customers expect us to:Look out for their best interests Do our best to deliver on time Be available to them Help solve any problems related to their transactions Never betray their trust Keep them informed about major trends impacting the economy and the markets And most of all, our customers expect our ethics to be beyond reproach."

      Customer Answer

      Date: 04/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    GoldSilver LLC is NOT a BBB Accredited Business.

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