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Business Profile

Jewelry Stores

Harlem Bling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date was 3/31/2025, I paid $800.72 to www.harlembling.com I purchased jewelry, in which I received the pieces; however I wanted to make a return. I sent back the items with the given return label. The items were received on April 8. Their website says it takes 2-3 days to process the return and issue store credit. I have not received any store credit and it is April 15th. I tried to contact them via email *************************** , in which they acknowledged that they have received my return, however they told me to wait until my store credit was issued. I waited and no store credit was issued. I have been emailing every day for them to help but they ignore my emails. They have taken my money and my items. This company should be shut down immediately.

    Customer Answer

    Date: 04/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a letter J necklace at Harlem Bling on March 28, 2025 and had it priority shipped. It is a week later and the status says pending shipment. Im not sure if I will ever get the necklace, it should have been shipped days ago.

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 12th, 2024 I purchased the MOISSANITE Dog Tag Iced Out Pendant - 14k Gold Vermeil 925 Silver - 3 Sizes 1.5"-3.5" with the Extended Protection and Shipping Protection Plans from *************** in the amount of $763.77. The item was received Dec. 23rd, 2024. After receiving the item I determined it wasn't what I expected therefore I submitted a return request (RMA #********) that was approved on Jan. 6th followed by return instructions. I then returned the item shipping via **** back to Harlembling which they confirmed receipt via email on Jan. 21st acknowledging that another email will be sent once the refund or exchange has been completed. Since I've made two attempts requesting the status of the refund. The first attempt was on Feb. 4th which I received the response, "Your return is under manual review and we will be issuing your refund once reviewed." My next request was submitted on Feb. 25th to which I've yet to receive a response. I'm simply looking for a refund back to the card that was used to process the transaction.

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 2/19/25 Amount spent: $1619.93 The business committed to provide me a Moissanite 8 - 8mm bracelet and a moissanite 20 - 16mm necklace, fully soldered links. I received my chains I was initially happy with my product but decided I wanted to change the lengths. Upon packing the return I realized none of the links are soldered as advertised. That is a big issue for me as this was the main reason I purchased from Harlem Bling. They were responsive when I had general questions, but now that *** reached out with a complaint regarding the non soldered links, I have received no responses. I no longer want to exchange the items and would like a full refund. They charge a restock fee and card return fee. But I feel I am not responsible for the fees as the items sold to me do not match the advertised description. Im seeking my full $1,619.93 refund. Ive received confirmation that my return was received but have yet to receive a credit. I no longer would like to move forward with an exchange/store credit or repurchase with this company as the lack of customer support and the false advertisement is misleading and a red flag. I would like my full entire refund, promptly.

    Customer Answer

    Date: 03/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *****



     

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gold grill from a store Harlem bling the owner told me that he was under the same umbrella as trax nyc he received a payment for a little more than $400 and he never gave me any type of confirmation text or email never gave me aorder number or any shipping information. I called my card holder, trying to get a reimbursement for the money, but when my card holder contacted his business, they and said that the product was already shipped and delivered. I am extremely upset that he is posing as a co-company of a dependable company. Meanwhile, he is robbing people for their money. I really appreciate what I paid for. I could have got them locally, but due to him, convincing me about the quality of his gold grill I decided to spend money with him, and unfortunately, I am left without any proof of payment. Its basically his word against mine and he is claiming that he knows nothing of the situation and that is a complete lie. He told me personally that he and traxnyc have the same owner and work together I have tried to contact them numerous times. I have even tried to contact the Better Business Bureau and they say that he is not aligned with the Better Business Bureau. I am looking to receive my product please or my $460 back.

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a 20 14k gold cuban chain from *************** on 12/7/24 via **** and returned for store credit shortly after (i only tried it on once). They received it on 12/18/24 and has been under review since. Ive emailed them several times and only get a response half of the time. On 1/14/25 they even said: Your return is under manual review right now and we will get back to you ASAP! i no longer trust they will give me store credit and am seeking a full refund with no 20% restocking fee.

    Customer Answer

    Date: 03/01/2025

    At this time, I have been contacted directly by Harlem Bling regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    They did not contact me regarding my BBB complaint but a reply to an update request, rather. I have sent other mails to them and they said the owner would mail me back. That never happened. They still have my money and my merchandise.

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace from Harlem bling when purchased the item I loved it ,it was so nice but it would not lay flat, I took the item to a near by jeweler and they explained to me that it was damaged and needed to be sent back for money back or exchange so I did. Harlem bling accepted my return on January 1st and I got a email from them stating they received my item on January 6th. Now on there web site the owner ***** clearly says one to three days for exchanges but its been three weeks and a couple of days. They also said 24 hours for return on email but it was two or three days until I heard anything back which was the 13th where they said they was sending my exchange out that week but never did. Im tired of the lies really thats why I came for your help, Ive done business with Harlem bling a few times but *** never had to send anything back. I spent ****** for this necklace for a Christmas present PLEASE help me get my exchange cause now I cant get them to return any of my emails and I feel like there just giving me the run around. Thank you and have a great day.

    Customer Answer

    Date: 02/16/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Harlem Bling has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** ********

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a necklace back for an exchange. They received the necklace and I have not heard a word from them since they have my original necklace and my money and they cannot proceed with they exchange because they will not contact me and theres no way to contact them besides emails that they do not answer

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a product two weeks ago, i emailed them three times regarding my order too see when it will be shipped. i havent got a response at all , alot of reviews describe them as scammers .

    Customer Answer

    Date: 01/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ********



     

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently processed a return and refund for my order, I shipped the order and provided the tracking number to the merchant, I emailed the merchant on the return, didn't get a response. I used afterpay as payment method and I have been trying to reach out to them to refund my order before the afterpay charges my account, I have sent several emails and no response from the merchant, I also found the Merchants Instagram, I messaged the merchant and made several comments on the merchants page and still no response. It has been several days and still no response. This merchant is a scammer, and their customer service is terrible.

Harlem Bling is NOT a BBB Accredited Business.

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