Business ProfileforJamesAllen.com

I shipped my engagement ring to James Allen for an upgrade, on May 31, it was delivered on June 6, via USPS. After the upgrade was completed it was shipped back to me on July 3. Its now July 31 and the ring hasn’t been delivered at yet. The ring’s been stuck since July 11, with no movement or scan. I was told by the agent (Adam) “A member of the shipping team has reviewed it and confirmed the extended time is normal. I'm waiting to hear their thoughts on the lack of updates since the 11th.” Adam stated it take 4-6 weeks for the package to be delivered to my APO address, I told him this is not stated on their website. Adam then told me. “While I wouldn't expect a manager to have any new information, I could arrange for some of them to call you, if you like.” Then he attempted several more time to arrange a call with a manager, I told him there’s no reason for me to talk to manager, especially after hearing a manage wouldn’t have any information to help me. I told Adam the ring is not moving, and the shipping team needs to investigate, Adam replied with: “Honestly, since it typically takes four to six weeks to arrive, I wouldn't expect there to be a reason for our shipping team to get involved unless we were to pass that. If I arrange for a manager to contact you, you can voice your concerns. That would essentially be how you can file a complaint.” First off, the company is giving out estimated shipping time that’s not anywhere on their website, as though there are stalling and hoping the package will arrive eventually, the shipping team will not do anything until that timeframe passes, regardless if a package is not being scanned or moved. The ring is expensive, and I expected more from customer service. Adam then stated “I understand that nothing I share will satisfy you.” Then ended the chat. I have to wait 2 more week, according to Adam “Our shipping team would contact USPS and open some sort of investigation.” This was very reassuring.