Reviews

I had an excellent experience with JamesAllen, and this was my first purchase with them. I spoke with an online representative who helped me bring my ideas for an earring setting to life. It turns out I was working with someone based in the USA, who was knowledgeable and easy to communicate with. Having had many frustrating experiences with customer service reps overseas, I was pleased to see that JamesAllen keeps this process in-house in the USA. It was truly refreshing. After placing my order, I needed to follow up on delivery timelines to ensure the earring would arrive in time for my wife’s birthday. Given that I ordered in December, there wasn’t much lead time for processing, but the representative assured me they would do their best to meet the requested delivery date. A few days later, another representative informed me that it wouldn’t be possible to meet the deadline due to the high volume of orders. Although I was disappointed, I was thrilled when the earring actually arrived about four days earlier than expected. Overall, I’m extremely impressed with JamesAllen. They went above and beyond, and I’m grateful for their excellent service. A big thank you to Jennifer L***** and Joyce McC****** for making it all happen! Well done, team!

Have ordered a few different things from james allen, and referred family members. I have been very pleased with everything.

Thank you Paul! We appreciate you sharing the word about James Allen with your loved ones! 

Wife loved the earrings… Perfect transaction… Unbelievable packaging!… 2nd purchase, would make more if needed!

We are so glad your wife loves her new earrings Paul! Thank you for your feedback and we cannot wait to see what you pick out next. 

I’ve made multiple purchases with James Allen now and always had a great experience and am extremely happy with my purchases. Their jewelry is high quality at an amazing price!

Hi Krystal, thank you very much for your kind feedback! We are thrilled you are loving your James Allen jewelry and we look forward to assisting you with your next sparkler. 

Bought online but the international shipment never arrived. Neither the courrier nor JamesAllen took responsibility nor gave me a refund. I couldn't be more disappointed.

Thank you for reaching out about your recent purchase and we apologize if your package was not delivered. Our team is currently undergoing an investigation with UPS to determine the status of your package. Our shipping team will be reaching out to you shortly to offer further assistance. 

Love my new ring and Mark F***** was exceptional throughout the process as I swapped for a new diamond after I wasn't 100% on my original selection. Wonderful communication and ensured that my ring arrived by my deadline.

Hi Eryn, we are thrilled to hear you are loving your new ring! Mark will be happy to know how much you enjoyed your experience with him, too. 

My band fits perfectly, and sparkles so much! It's exactly what I wanted.

Hi Renee, we are thrilled to hear you love your ring! Keep us in mind next time you are searching for a new piece of jewelry. 

Every step was priceless. Unfortunately I have to return because my ring is giving off engagement which its nnot. Have two different thoughts about replacement just have to reach out to customer service before my 30 days are up

We appreciate your feedback! If you are still searching for the perfect sparkler we would love the chance to 'wow' you again!