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          Jewelry Stores

          JamesAllen.com
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          231 Customer Reviews

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          • John S

            02/01/2025

            I have used them before for my wife’s anniversary rings. Beautiful. Recently ordered some diamond stud and loop earrings. Beautiful once again but the backs on the studs were not like pictured with more secure backing. One phone call, they sent shipping label for return and are currently working on the repair. Great quality and outstanding customer service. You can trust them.

            JamesAllen.com Response

            02/04/2025

            Thank you John! We appreciate you returning to James Allen for your wife's new earrings and we look forward to correcting the backing style as quickly as possible. If you have any further questions or concerns please do not hesitate to contact our customer service team. 

          • Lara C

            01/26/2025

            We had such a positive experience in the Georgetown store. Alicia was so professional and knowledgeable. She was willing to suggest ideas when I expressed what I was looking for but didn’t see exactly. She helped us select a perfect ring for me. It’s only a couple of weeks old, but hope it continues to look amazing as it does today.

            JamesAllen.com Response

            01/29/2025

            Congratulations Lara! We are thrilled to know how great your experience with Alicia was. She is a true 'gem' on our team and we know she will be happy to hear how much you love your ring! 

          • DARIN R

            01/21/2025

            Bought a pair of diamond studs for my wife. I liked the transparency of the entire process, from the quality of the diamonds to the prices. Sadly I didn't get them in time for Christmas, however the online rep worked with me and changed the shipping from my home address to the one where we were on vacation at. I expect to work with them again in the future.

          • Mark V

            01/15/2025

            Very pleased with both the product and service. Brooke in particular was awesome in staying in touch and overseeing my order and making sure it arrived on time for Christmas.

            JamesAllen.com Response

            01/21/2025

            Thank you Mark! We are thrilled to hear you enjoyed your experience with Brooke and that your gift arrived on time! 

          • Stephen S

            01/14/2025

            Great diamond earrings! Quality and price excellent! Could not be happier with purchase!

            JamesAllen.com Response

            01/16/2025

            Thank you Stephen! We are delighted to know you love the earrings! 

          • Allison P

            01/09/2025

            Great customer service! Best I’ve had in a while. They responded so quickly and professionally to my emails. Unfortunately I had to return, but they made that process so simple.

            JamesAllen.com Response

            01/11/2025

            We appreciate your feedback Allison! If you are still searching for the perfect jewelry please do not hesitate to let us know. We hope to have the pleasure of assisting you again soon. 

          • Clay D

            01/08/2025

            I purchased and engagement ring and a wedding ring for my now wife from James Allen. The center stone fell out of the engagement ring within 3 months. Now, and 4 days, a stone fell out of her wedding ring. Quality control does not exist at this company.

            JamesAllen.com Response

            01/09/2025

            We appreciate you reaching out about your wife's wedding ring and we are sorry to hear a pave stone is missing so soon. Our team will be reaching out to you shortly to offer assistance with a service order. 

          • Viraj G

            01/07/2025

            Hi, the ring looks great but we had a wedding ring also bought from James Allen and it seems we accidentally ordered 14k gold instead of 18k ??. I know there’s nothing you can do but I wanted to let you know that the ring would have looked great in 18k. I wish I saw that option earlier or if that was even an option while purchasing the ring. But we love James Allen.

            JamesAllen.com Response

            01/09/2025

            We are so glad to hear you love the ring style! If you are within your return window our team would love to assist you with an exchange towards another metal if that is your preference. Please contact our customer service team for further assistance. 

          • Warren M

            01/07/2025

            Absolutely beautiful ring! Quality, timely, and shipping process was very fast. Customer service was great. All around A+!

            JamesAllen.com Response

            01/09/2025

            Thank you Warren! We are happy to know you love your new ring! 

          • Candice M

            01/06/2025

            Gorgeous eternity rings! Fast, friendly, helpful customer service!! Reasonably priced.

            JamesAllen.com Response

            01/09/2025

            Congratulations Candice! We are thrilled to hear you are in love with your new eternity ring. Enjoy! 

          Customer Review Rating

          4.52/5

          Average of 231 Customer Reviews

          Contact Information

          8490 Progress Dr Ste 100

          Frederick, MD 21701-4994

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          (877) 826-9866

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          BBB Rating & Accreditation

          BBB accredited businessA-

          Accredited Since: 11/2/2000

          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

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