Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this January ******. The price was $258.50. It was supposed to be Sterling but its just plain stainless steel. I own other **** Hardy jewelry and this bracelet looks like a cheap knock off. I feel like I have been scammed. **** Hardy jewelry is woven with silver and is like a gun metal silver color. What I received was stamped metal. I am told by the company that this is non returnable. I would like my money back. Here is the information I have. **** Hardy of *** *** c/o Fashion Dist Services ******************************************************* *****

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a bracelet brought into Soho store for downsizing. Was told it'd be $85, pending any quote adjustment by repair. Contacted them back by ************* a week later (because no follow-up), and asked again, told-again, that it's $85 on the phone--email said I'd get a reaffirmation once they get a final with repair. No confirmation came, just a couple weeks later told it's ready, then charged nearly $220 for it without an explanation of why or notice ahead. In the support email, it's stated, "If you have already confirmed the repair charge in the boutique, a quotation will not be sent. Should you choose to decline the quotation, a $30 evaluation fee will be requested." -- repair charge was quoted $85, not $220. It was not confirmed or quoted for the later cost.I've contacted the business again by email a few days later then by phone another time later, spoke with a representative who told me a supervisor will investigate and get back to me last week. Got no response to either. This business runs a scam operation in-store with their "local repair", and their in-person rep (met when dropping item off) was **** and dismissive on top of that.

  Business Response

  Date: 06/12/2023

  Hello,

  We have reviewed the following complaint and will be processing a full refund of $220 dollars to our client *************. Although we believe our actions did follow our stated policy on repairs and repairs cost at the time the item was dropped off with our team, we at **** Hardy are dedicated to taking care of our clients and want to ensure they have an excellent experience with us. He should see a refund back within 3 business days depending on the card provider. 

  Very best,
  
  **** Hardy Client Care

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Though I still assert they did not follow their own published procedure of requested work.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring that is supposed to be 18k gold back in July 2022, the ring is starting to rust. I want a refund. This is my 2nd time having an issue with this ring and with ******************************* Jewelry. I purchased this ring on 6/8/22 from the **** Hardy *** store. The ring was too small when I tried it on in-store. The sales associate told me she could have it shipped to me in my size. I agreed, assuming it would come from another store in the correct size (I was on vacation in ***, I live in ********). My receipt says size 8 and also details the return policy. On 6/17/22 I sent an email asking about my purchase, it shouldn't take that long to get something shipped. I received the ring in the mail on 7/7/22 and it was a size 9. I sent an email telling that it was too big and was told I could send it back for a smaller size. Since I'd waited a month for my ring, I didn't want to wait another month so at that point, I asked for a refund. I was told at that moment that it was a final purchase because the ring was resized. I was NEVER told it was a final sale, I was never told the ring would be resized to fit me, and never told I would be stuck with this ring BEFORE I purchased it. This ****** me off, and I had no other choice but to wait until the ring was sent to me in the correct size. Now, 5 months later I notice the ring is rusting. The description on the paperwork AND inside the ring states it's 18k gold, why is this ring rusting? I want a refund!Please see all photos and emails. My receipt says I purchased a size 8, I was sent a size 9. After it was "resized" I was sent a size 8 and still told since it was resized, it was a final sale. Makes no sense. BUT now it is rusting! I want a refund!

  Business Response

  Date: 01/19/2023

  *******,

  We have just reached out to you regarding this matter via our ***************************************** email address. We hear your frustration and will absolutely be taking care of you in regards to this matter. When you have a moment, please review the email we sent over and at your convivence. Let us know how you would like to proceed in setting up your desired solution. **** Hardy cares deeply about ensuring our clients have the best possible experience with our brand and hope to show you this with the solution we outlined in our email. 

  Very best,

  **** Hardy Client Care.

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  I have accepted their offer to send this rent back to them for a full refund. The ring has been sent back and should arrive tomorrow (Wednesday 1/25/23)

  Sincerely,
  
  *****************************