Business Profile

Job Listing Service

Fiverr, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fiverr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

389 total complaints in the last 3 years.
155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very unhappy with the process I bought some cash cow videos so far have had one copyright claim on my ******* account which I didnt want to ever have any of them the whole process has been horrible I ordered one video it was not great at all I spoke to the creator via messaging and he said he would make me 10 more much better so I took it matters why are you being five or says you get 100% refund if youre not happy so being there the mediator I took them out as **** the videos are trash theyre basic computer generated I want my refund I just had a copy right claim by ******* today which means hes selling these to more than just me Im very unhappy I want my refund Im reporting this to the consumer financial protection department as well
Business Response
Date: 01/09/2023
The customer has already raised a ticket with our support and the order in question has been canceled and they have been refunded to their Fiverr account. In case the customer needs further assistance, they are welcome to follow up with our support in their ticket.
Thanks!
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fiverr removed my gig which broke no policies. my fiverr email is **************************** It is called "help grow your spotify algorithms with targeted spotify ads"This unfair removal is causing me thousands in damages and I will lose MANY clients. I have more than 20k impressions from this gig alone in the past 3 months and have revenue of over $10k from it. It has more than 25 5-star reviews with not a single complaint. Fiverr stated, "We had to remove your Gig as the service you are offering is prohibited by our Community Standards." I run the promotion directly on Spotify by using Spotify advertising, this is not against any policies of Spotify or Fiverr. Spotify encourages artists to run advertising with their Spotify ads studio and this is what I do for many music artists. How is this prohibited? I also do not promise a set number of streams or listeners or growth. I just promise to reach a set amount of impressions with the ad which is easy to see in the Spotify advertising as you can set a Cost Per Impression!There are no fake streams or anything of this sort. I have reached out to Fiverr and they are refusing to return the gig saying it is against policies.I want my gig to be restored right away! If you have any questions on how the promotions are running just ask I can show you proof of how each ad is running on spotify ads studio. I am attaching a few images of what the ads look like and screenshots of Spotify Ads results directly from Spotify Ads studio.
Business Response
Date: 01/04/2023
The account associated with the email provided has no Gigs or activity. Please share the ticket number where you contacted Fiverr or the correct email address associated with the account where the Gig was published.
Customer Answer
Date: 01/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

You have the wrong email, The email address fir my fiverr acount is: ***************************
Also this is the ticket i have opened on Fiverr where you guys are not resolving the issue: REQUEST #*******
This is my fiverr acount: *****************************************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Customer Answer
Date: 04/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Fiverr review team does not understand what I was offering, it was within all ther policies. Fiverr is under the impression that these are artificial streams and other forms of promotions. This is not true, What I offer is a promotion with Spotify Ads. this is 100% within fiverr polices. Your team does not review anything no matter what I write on BBB or in the Fiverr chat support. ALL of my gigs are done with Spotify advertising, Pay Per Click Ads methods. How is any of this against your polices? I do not promise set amount of streams, all I offer is an Estimated number of Reach from the ads. Again this is not aginst any polices on Fiverr platform, and it is easy to give ads reach estimate for PPC ads. Once again I request a normal response pointing out EXACTLY what policy I have violated. The response the business keeps on sending is not a response at all. YOu have to provide exactly what the issue is or just ask me a question to clarify anything I do.]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 05/04/2023
Hello there,
The Gig has been denied as it offers prohibited services according to our Internal guidelines. For further information, the user can review our community standards.
Thank you,
Initial Complaint
Date:12/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hvave paid money for a job on Fiverr multiple jobs actually. and Fiverr has blocked me from accessing the site. They have never blocked me until I have paid money.I have contacted customer support and tthey say my issues are not existing on their end and that it must not exist.IN the mean time, I am loosing money, and losoing my career because of fiverr.
Business Response
Date: 12/25/2022
We reviewed ****'s complaint and we have applied a fix to their account. Their account was not blocked these tests are a security measure and whenever they appear, we suggest checking the box(es) and proceeding with the steps required which will allow **** to access the platform. Everything should be fine with their account now. If they need further assistance they are welcome to contact us.
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Used the website Fiverr to have someone help with my *********** **************** Merchant.A worker from Fiverr charged me for services that were not fully completed and later my account was suspended.I paid this worker in full but never received the full work that I paid for.I am asking for a full refund from Fiverr and have sent them numerous messages and screenshots about this issue.
Business Response
Date: 12/22/2022
We reviewed ****'s complaint and unfortunately, we won't be able to cancel their orders. Our policies explain that there is a 14-day grace ****** which we may cancel an order, these orders have been completed for more than 14 days and we cannot cancel them. Buyers have absolute control over when an order or a milestone is marked as complete. Marking or allowing an order to be marked as complete is an acknowledgment of their satisfaction as they are given the option to reject a delivery within 3 days of receiving it and request revisions, this buyer never rejected the orders, therefore, we cannot cancel them at this moment. They agreed to abide by our own rules and we cannot go against them. We have followed up with them on the support ticket they created.
Customer Answer
Date: 12/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and want to file action against Fiverr.

***********************
Initial Complaint
Date:12/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order in fiverr on December 17, ***** for $9706 but they cancelled the order on December 19, 2022. Though the order is cancelled , they did not refunded my payment $9706. Also they are not replying on this. I just want my payment back. My fiverr details are below :ID: mdecpay mail: **********************
Business Response
Date: 12/19/2022
We reviewed *******'s complaint and it seems that there were indications of irregular activity that were not in line with our platform's guidelines. This includes any purchase or other activity that endangers the integrity of Fiverr and the safety of its users by trying to avoid or abuse any of the systems on the site. Therefore, the user's account was permanently disabled, we have contacted them in order to solve the issue with the refund as they opened a dispute with their payment provider and the funds are not with us at the moment, they'll need to close the dispute in order to be refunded back. If they have further questions they are welcome to follow up with us on the ticket we created to them.
Customer Answer
Date: 12/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
PayPal support clearly told me that if I close the dispute then I wont be able to open it again to get my funds back . They also told me that if you guys just refund then the dispute will be closed automatically. They also told me to stay away from any suggestions that can harm me .. Kindly send the refund and the dispute will be closed automatically.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 01/07/2023
We may nor refund funds that have been disputed since they have been taken from Fiverr. If they don't want to close the dispute, they have to follow up with their payment provider. We may not help them in that scenario. If they want Fiverr to refund the funds, the dispute must be closed and the funds returned to Fiverr, first.
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 11th, I purchased a book to be written on Fiverr. As of today I still haven't seen a word of it, but they consider my order to be "Completed". What I ordered supposedly included "Unlimited Edits".They've asked me to contact the writer, but she doesn't reply to me. They indicated that they'll contact the writer for me, but I still haven't heard anything back.I'm requesting a refund of $226.83, the full amount of my order. I have gotten no part of what I purchased.
Business Response
Date: 12/15/2022
I was not able to locate an account with the information provided. However, we are more than happy to assist the user. If the user is still in need of assistance please have them reach out to our customer support department and we will assist them there.

Thank you,
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Fiverr from seller ********* for a 10-minute Amazon FBA Skype mentorship call for $5. On December 2nd, we had a phone call that was 27 minutes and 46 seconds. Approximately 18 minutes was spent on the mentorship conversation, and 8 minutes on up selling to a $295 mentorship. He claimed if I purchased the upgraded mentorship, we would work together researching products, designing a logo, and researching suppliers. He claimed he would help me find 3 products and that the mentorship would last as long as I needed, and that many last 1 to 1 1/2 months. I thought I needed to buy the standard package and he said to forget about that, and he would send me a custom gig and that the mentorship I asked about was included in this custom gig. I accepted and paid $311.23. The standard gig includes a 60-minute phone call.On December 9th, we had a call for ************************************************************ to sell. He did not teach me how he found them. On December 10th, we had a call for 6 minutes. He sent me links to 2 of the 3 product descriptions with keywords and the links to Alibaba.com to purchase the products. He did not teach me how he came up with these descriptions or keywords or how he researched the suppliers. He also did not provide the logo or teach me how to list, rank, market, etc. That day he posted the files on Fiverr and marked it as delivered.On December 11th I attempted to cancel my order. He called me and we talked for 9 minutes, and he refused to provide a refund. I reached out to Fiverr that same day to cancel my order for a refund and provided files. We had several e-mails and Customer Support is refusing to refund my order.I can also send the audio files if needed for the first call (he broke the file into 2 to make it look like two different calls, but the Skype history shows it was one call).
Business Response
Date: 12/14/2022
We have reviewed *****'s complaint and the order ************ and we see that ***** has sent a mutual cancellation request. If the seller accepts the request the order will be canceled. In the meantime, since the communication with the seller occurred via Zoom outside of Fiverr, we have followed up with ***** via ticket #******* and asked for the audio files so that we can investigate further.
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Fiverr, I am writing this complaint as we have been a victim of scam on your platform from the buyer "elliottjacksn" on the order: ************. We have already talked with your support but they cancelled the order without proper investigation on the order. I would like to mention Fiverr's TOS which were not followed when cancelling this order: "Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received." but Fiverr itself violated its TOS and provided the buyer a full cancellation without any prior notice and not taking proper investigation into consideration. Also, the buyer has taken all of the delivered work and also changes the password from his end which is clearly a scam. The relevant team has already provided the buyer with proper work and delivery through Fiverr's internal delivery system but the buyer has given no proper explanation and hence asked Fiverr's support to cancel this order. When buyer places an order on the fiverr they agree to the following TOS: "Requirements submitted are accurate and complete, any additional deliverable out of the scope will be subject to extra cost and requires sellers approval." This being said, we provided with deliverables according to the buyer's requirement. The support has not taken into consideration proper investigation and hence provided the buyer with full refund when he was already provided with the full work according to the initial requirements submitted by him and he also used abusive language. We have already mentioned the desired resolution and we look forward to your positive response! Sincerely, **********
Business Response
Date: 12/21/2022
This order was canceled by CS within our policies. The seller did not provide the work as agreed as a specific theme was required by the buyer and they made the choice to use a different one without prior approval. This is considered to be a valid reason to cancel the order.
Customer Answer
Date: 12/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

Dear Fiverr,

Thank you for your response regarding the recent investigation into the cancellation of the order. However, we must respectfully disagree with your assessment of the situation.
We do not believe that this alone is a valid reason for the cancellation of the order. As we have previously stated, the buyer requested a specific theme for the work. However, upon further review and testing, it became apparent that the requested theme was not compatible with the desired functionality requested by the buyer.

To address this issue, we provided the buyer with a live server link to their website and demonstrated that the requested theme was not compatible with the desired functionality. Despite this, the buyer was satisfied with the overall results of the work and did not request any further changes and did asked for the migration.

It is important to note that the use of a different theme was necessary in order to deliver the work as agreed upon (with the requirements that he provided initially in the requirements section) and to meet the buyer's desired functionality. We believe that this is a valid reason for not using the requested theme and that the cancellation of the order was not justified.
As we have previously stated and important to take into consideration, the buyer received the migration of their website as requested. However, after the migration was completed, the buyer changed the passwords for the website credentials and requested that the order be canceled.
We believe that this request for cancellation was not justified as the work was completed & migrated as agreed upon and the buyer received the migrated website as requested. It is important for both parties to honor their commitments and work together to resolve any issues that *** arise.

The buyer did requested a specific theme for the work, but the seller's use of a different theme without prior approval does not necessarily constitute a breach of the agreed upon terms based on your policy under Payment Terms: orders are not eligible to be canceled based on the quality of service/materials delivered by the seller if the service was rendered as described in the gig page. In this case, the seller provided the work as described in the gig page and therefore the cancellation of the order was not justified This being said, it is nowhere written in our gig that we will be following a specific theme, we *** use a different theme to provide the required functionalities buyer requested. It is also important to mention that the theme on WordPress website is just a base, the overall functionalities and design is customised using Elementor.

Additionally, we would like to point out that the cancellation of the order was not in line with your policies if the work is delivered according to our gig description and gig packages. These policies are in place to ensure that orders are fulfilled as agreed upon according to the description, package deliverables purchased and requirements submitted by the buyer and to protect the interests of all parties involved. We understand that investigations can be complex and it is important to consider all available information.

However, based on the evidence provided, we strongly believe that the cancellation of the order was not justified and we request that the investigation be reopened to further consider all relevant factors mentioned in this response. We hope that this rebuttal helps to clarify our position and we look forward to working with you to resolve this matter.

Sincerely,
*******
Compliance Manager

Business Response
Date: 01/06/2023
We have reviewed the complaint update - considering that the cancelation of the order in question is in line with our valid terms and guidelines (available at *******************************************************), our decision regarding the cancelation will remain.
Of course, we will gladly respond to any further inquiries the user has, so they can reach out to our Support team in a follow up to their previous ticket, where the cancelation was discussed, #*******.
Customer Answer
Date: 01/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Dear Fiverr Team,

Thank you for your prompt response to our complaint regarding the cancelation of Order #*******. While we understand that the cancelation *** be in line with your terms and guidelines, we respectfully disagree with your decision.

We would like to request the opportunity to communicate with a Shift Manager of Fiverr to address our concerns and provide additional information that *** impact the decision. We kindly ask that the Shift Manager contact us on a new ticket to discuss this matter further.

We appreciate your willingness to respond to further inquiries and look forward to a resolution that is satisfactory for all parties involved.

Thank you for your time and consideration.

Sincerely,

*******
Compliance Manager
Initial Complaint
Date:12/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 21, 2022 I entered into an agreement with a Fiverr seller to complete front and back end development of a mobile application (Order# *************. The seller delivered the work on December 1st as an **** which is only accessible on an Android device. I explicitly stated to the seller before purchase that I would need to view using IOS or web-based platform. Nonetheless, I proceeded to borrow an Android-based device to download and open the **** which unfortunately did not work. I let the seller know I was having problems and would need it as an IOS-based version. The seller responded with a it worked for me sent a few Googled instructions which Id already tried and then filed a complaint after I requested a delivery extension so I could troubleshoot on my own to figure out the problem. Essentially, the seller believed they should be paid regardless of whether I, the customer, could access or use what was sent.. When I responded to the complaint, Fiverr informed me that I would have to show proof of said communication in order to be eligible for a cancellation and refund. I have sent the requested documentation and yet Im still being told I cant cancel and be refunded. When completed, this order will end up costing thousands of dollars and instead of Fiverr trying to rectify the situation, ** told that not being able to access something I paid for is my fault. The resolution I seek is cancellation and refund.
Business Response
Date: 12/08/2022
The order has been delivered and the buyer rejected the order and requested a cancellation. We are more than willing to help the user, however, we need the buyer to provide proof that the order was not working and what has not been fulfilled per the requirements. I have taken over the conversation with the buyer and will continue to assist the user with the order in question. Per the delivery, it appears that the seller has delivered everything per the requirements.

Thank you,
Initial Complaint
Date:12/05/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FIVERR disabled my account claiming that I violated community standards I am requesting that you reverse this decision. Please refer below.Best regards,*********************** ----- Forwarded Message -----From: *********************** <*********************>To: **** (Fiverr Customer Support) <************************************************************>Sent: Sunday, December 4, 2022 at 06:53:16 AM PST Subject: Re: Fiverr Customer Support - Re: ******* Please elevate this matter to a supervisor. I am hereby requesting an appeal to reverse this decision. I just reviewed the community standards and I did not see anywhere in the community standards that insinuated I violated the policy. There are even sellers on Fiverr offering this service. The documents for #************. Were not considered official documents such as a birth certificate or passport and the police report I provided the seller was only used as a Template and not used as the intended work. The document I also requested editing of, was my document as I owned the document. The document had my name on it which is ***********************. I was never given due process in this situation. I was never given a warning or provided a specific reason why this order violated community standards nor was I aware of any community standards I supposedly violated.Best regards,*********************** The three strike rule was never enforced
Business Response
Date: 12/06/2022
This matter has been reviewed thoroughly and the violations committed have been confirmed. The account won't be restored. While some violations result in warnings, Some are severe enough that we decide to disable the account with no further warnings. All users confirm that they read and agreed to follow our Terms of Service when they join Fiverr so lack of knowledge of our policies isn't a valid reason not to follow them.
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Fiverr denied me the right to appeal. Fiverr did not provide me with due process. I clearly explained to Fiverr that the alleged violations that I was accused of committing were influenced by my disability and because I was under duress. Technically my fiverr account should not be disabled because I had requested a refund of the order in question. This means the order was never fulfilled so because the order was never completed or fulfilled, I should not be penalized. Second due to my ADHD disorder, bipolar disorder, ADD disorder, and stress and anxiety disorder I did not understand the fiverr rules and guidelines and I was coerced into agreeing to the fiverr guidelines. Although I respect the fiverr guidelines, I at no time was aware that I wa supposedly committing a violation. Also, Fiverr denied my appeal with prejudice and discrimination towards my disability. I explained to fiverr that the violation was committed as a result of my disability and fiverr told me we don't care about your disability. I respectfully request my fiverr account be restored immediately. The document in question was owned by me. I did not technically violate the fiverr guidelines as the order did not consist of me altering the document it instead consisted of me concealing sensitive information, which is legal. As stated, before I was never provided a warning.

Due to my sincerely held religious beliefs and because of my disability I am requesting that my fiverr account be restored

****** **************************** ***** *************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

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Fiverr, Inc. is NOT a BBB Accredited Business.