ComplaintsforElma's in Harlem
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered products in July. I never received a tracking number, my products or a response from the company. I requested a full refund. Upon further investigation the products have not been cleared by *** for consumption in the US, but they are advertised as all natural. Additionally, I saw several complaints on ****** about the lack of products received. They will not respond to calls or emails. This place is a scam.Initial Complaint
08/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for a product on April 23rd. After reaching out several times via text message and email with no response. I requested a cancelation and refund on my order on May 19th and requested several times. I was then responded to that it was delayed and would be shipping soon. I restated i no longer want the product and would like a refund. I was told ok. I then received the product in June. I reached out again saying I didn't want the product and still wanted a refund. I was told ok again. It is now August. I've followed up 3 more times since then and would like a refund of my $38.00
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.